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Lanzer

(?)Admin Lead

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Post: 63632027_2041 created on Sun, 27 Aug 2017 19:39:02 +0000
Posted: Sun, 27 Aug 2017 19:39:02 +0000

Funding issue fixed (again)

Sorry the recent upgrade caused more problems than I thought. The issue with accounts breaking after funding had been fixed. Very sorry for the trouble that it had caused. sweatdrop

Jak Bauer

(?)Gaia Staff

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Post: 63632027_2042 created on Tue, 29 Aug 2017 22:00:59 +0000
Posted: Tue, 29 Aug 2017 22:00:59 +0000

Merch Box Ticket Expiration (Updated)

Hey Gaians,

We are moving forward with our plans to expire all the existing Merch Box tickets. If you wish to redeem your Merch Box ticket for actual physical merchandise, then please e-mail us before Tuesday, September 5, 2017 at 5:00pm PDT. On that date and time we will be soul binding all the merch box tickets. Those who e-mailed for the physical merchandise will receive the merchandise. Those who do not e-mail us be this point will be given a couple of options depending on how they received their ticket.

For more information on this process, what tickets are affected, and anything else that you might need help with, please see our thread here.

Jak Bauer

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Post: 63632027_2043 created on Wed, 30 Aug 2017 00:00:34 +0000
Posted: Wed, 30 Aug 2017 00:00:34 +0000

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

codemonkey37179

(?)Developer

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Post: 63632027_2044 created on Thu, 31 Aug 2017 12:48:36 +0000
Posted: Thu, 31 Aug 2017 12:48:36 +0000

Mini Games Fixed

There was a bug that caused the mini games to freeze for some. All fixed now! It looks like a close contest between Team Josie and Team Peyo at the moment. Play On!

Lanzer

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Post: 63632027_2045 created on Thu, 31 Aug 2017 17:48:12 +0000
Posted: Thu, 31 Aug 2017 17:48:12 +0000

Summer Event Scores Broken!

Sorry our latest update broke the scoring. It'll be fixed soon! Please check back at 10:15AM PST. sweatdrop sweatdrop sweatdrop

Lanzer

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Post: 63632027_2046 created on Thu, 31 Aug 2017 18:22:01 +0000
Posted: Thu, 31 Aug 2017 18:22:01 +0000

Summer Event Fixed

Thank you for your patience! The scoring system is working again.

Lanzer

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Post: 63632027_2047 created on Thu, 31 Aug 2017 21:48:34 +0000
Posted: Thu, 31 Aug 2017 21:48:34 +0000

Summer Event Score Adjustment

This morning we had a bug where points were added exponentially, leading to inflated leaderboard scores and player scores.

The fix is being applied right now, and you might see some changes in your score in the next few moments. The updated scores will reflect the correct score moving forward.

Lanzer

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Post: 63632027_2048 created on Fri, 01 Sep 2017 00:45:13 +0000
Posted: Fri, 01 Sep 2017 00:45:13 +0000

Summer Event - Game Leaderboard Changes

We've just made a change to the leaderboard that shows up inside each mini game to only show high scores collected in the past three hours. This way more of you will have a chance of getting on the leaderboard and getting the achievement.

On top of that, each user's name will show up only ONCE per leaderboard. So for the very talented individuals (or the ones botting, which we'll ban soon), you will no longer see your streak of high scores in the leaderboard, but we do keep track of all your scores in the system. 3nodding

Arli

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Post: 63632027_2049 created on Mon, 04 Sep 2017 18:55:53 +0000
Posted: Mon, 04 Sep 2017 18:55:53 +0000

Limited Quantity Item Conditions - We Want Your Feedback!

Hi everyone~

We're looking for feedback regarding our current limited quantity item conditions. If you have a moment, could you stop by the Limited Quantity Items Condition Feedback Thread and answer a couple questions?

Thank you!

Zero Omega

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Post: 63632027_2050 created on Tue, 05 Sep 2017 19:33:16 +0000
Posted: Tue, 05 Sep 2017 19:33:16 +0000

Potential European Outage

Hey Gaians,

We've started hearing reports of a potential outage for our European Gaians and they are being forced to connect to the site through VPN. If you, or someone you know, is affected by this, please e-mail usertalk@gaiaonline.com so we can work with you to collect some information we need to help diagnose the issue. Please include in your e-mail:

Username
Name of your ISP
Tracert results to Gaia Online (if you don't know how to run a tracert on your computer, we'll e-mail you back instructions)

Thank you and our apologies for the inconvenience!

Jak Bauer

(?)Gaia Staff

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Post: 63632027_2051 created on Wed, 06 Sep 2017 00:17:52 +0000
Posted: Wed, 06 Sep 2017 00:17:52 +0000

Ask the Staff

Hey there,

Due to the long weekend and the issues that cropped up with some of our users not able to access the site we're going to be pushing today's Ask the Staff to next week, September 12, 2017 to enable us to catch up and have the time to focus on your questions.

Sorry for the delay, but we hope to see you all there! If you can't make it, be sure to post in our pre-event thread! See you all there!

Lanzer

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Post: 63632027_2052 created on Wed, 06 Sep 2017 01:26:29 +0000
Posted: Wed, 06 Sep 2017 01:26:29 +0000

Forum post broken!

Uh oh, Waffles chewed on the wrong wires and broke the Post New Topic function. It'll be fixed by 5:46pm. sweatdrop

Zero Omega

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Post: 63632027_2053 created on Tue, 12 Sep 2017 00:28:01 +0000
Posted: Tue, 12 Sep 2017 00:28:01 +0000

Angel Subscription Issues

Hey Gaians,

We are aware of a number of issues that you have been reporting about issues with the Angel Subscription feature. First of all, we do sincerely apologize for the issues you might have and the team is working on identifying and fixing the problems so that they will no longer be of concern. On the customer support side we are working as fast as we can to address the tickets you are filing about it and we apologize for any delay in getting back to you.

If you are experiencing a problem with your Angel Subscription, please file a billing ticket at our Help Center and we will get back to you as fast as we can. We will do everything in our power to ensure that you are taken care of, get appropriate credit for your situation, or make sure you get a refund for double charges or any issues where it might apply.

If you have already filed a ticket about a subscription issue and believe that you have not heard back, please send a private message to Jak Bauer with your ticket number and name you used to file the ticket. Jak will be able to get an update on your ticket and make sure that we see it. Please only PM Jak for queries about your subscription ticket only, if you have questions about any other ticket, then reach out to a member of our moderator or admin team.

Once again, we apologize for the problem and we are working to address this. We will have an update for everyone when we believe we have fixed the issues at hand. Thank you for your patience, understanding, and cooperation during this time and we'll get back to you all as soon as we can!

amy

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Post: 63632027_2054 created on Tue, 12 Sep 2017 03:32:06 +0000
Posted: Tue, 12 Sep 2017 03:32:06 +0000

Golden Catch Update

Hello everyone! To accommodate the transition from gold to platinum, as well as help remove more excess currency from the system, we’ve slightly increased the price per spin to play Golden Catch. The reasoning behind this is that it was possible to play Golden Catch after a few minutes of browsing the site, and we didn’t want items available for gold/platinum to feel undervalued compared to the other items we release. The good news is that new items are now available in Golden Catch for you all, and we’ll be announcing that shortly!

Zero Omega

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Post: 63632027_2055 created on Wed, 13 Sep 2017 00:18:46 +0000
Posted: Wed, 13 Sep 2017 00:18:46 +0000

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

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