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Zero Omega

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Post: 63632027_1606 created on Fri, 27 May 2016 19:19:25 +0000
Posted: Fri, 27 May 2016 19:19:25 +0000

Fanime 2016

Hey Gaians!

Today is our official Gaia Online Panel at Fanime 2016 in San Jose, California! The panel will take place tonight at 6:00pm PDT at the Imperial Ballroom at the Fairmont Hotel! You can find more information here or at Fanime's website here!

We hope to see you there!

Jak Bauer

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Post: 63632027_1607 created on Tue, 31 May 2016 23:36:51 +0000
Posted: Tue, 31 May 2016 23:36:51 +0000

Ask the Staff

Hey Gaians,

Due to our still recovering from a fantastic Fanime, we're gonna have to cancel this week's ATS. Sorry about the inconvenience! We'll be back next week!

Thanks for your understanding and enjoy the rest of your week!

Takuya Kanbara

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Post: 63632027_1608 created on Sat, 04 Jun 2016 01:30:43 +0000
Posted: Sat, 04 Jun 2016 01:30:43 +0000

EI Report

Hello everyone! It seems that Dr. Singh got lost on her way back from that presentation she had to give, and we have yet to locate her! It’s possible that she decided to try some rogue researching while traveling, but we’re gonna hope that’s not what happened. We’ve sent out a search party to locate and rescue her, but in the meanwhile we’ll have to postpone this week’s EI Report. Sorry for any inconvenience!

Arli

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Post: 63632027_1609 created on Tue, 07 Jun 2016 00:16:20 +0000
Posted: Tue, 07 Jun 2016 00:16:20 +0000

Community Picks: Summer Fun!

Hey Gaians! Summer is just around the corner so we're hosting another contest! emotion_yatta

All you have to do is make a list of some of your favorite items to tell a story of summer fun. Easy, right? Your items might end up in an actual real official bundle and available in a brand new chance item. Plus you'll get free copies of it, along with some bragging rights! What are you waiting for?

[ Enter the Contest! ]

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Post: 63632027_1610 created on Tue, 07 Jun 2016 23:16:25 +0000
Posted: Tue, 07 Jun 2016 23:16:25 +0000

Ask the Staff

Hey Gaians,

Unfortunately we're going to have to cancel this week's Ask the Staff as well due to a shortage of staff available today to address your questions. We do apologize for the inconvenience that this may cause some of you who have been looking forward to talking with us. Next week we will be hosting Ask the Staff and be making adjustments for that week if we happen to be short on staff next week.

Thank you for your patience and understanding! We'll see you next week!

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Post: 63632027_1611 created on Mon, 13 Jun 2016 21:47:03 +0000
Posted: Mon, 13 Jun 2016 21:47:03 +0000

PayPal Errors

Hey Gaians,

We're aware of some errors that you're experiencing when trying to purchase Gaia Cash. We're taking a look into it and we will post when we have an update. Our apologies for the inconvenience and thank you for your patience and understanding!

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Post: 63632027_1612 created on Mon, 13 Jun 2016 22:51:41 +0000
Posted: Mon, 13 Jun 2016 22:51:41 +0000

PayPal Update

Hey Gaians,

PayPal services has been returned to normal and the outage has been resolved. Thanks for your patience and understanding!

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Post: 63632027_1613 created on Wed, 15 Jun 2016 00:14:20 +0000
Posted: Wed, 15 Jun 2016 00:14:20 +0000

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

Takuya Kanbara

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Post: 63632027_1614 created on Thu, 16 Jun 2016 01:09:39 +0000
Posted: Thu, 16 Jun 2016 01:09:39 +0000

A Moment...

Hello Gaians,

Orlando, Florida was devastated early Sunday morning when a gunman opened fire on a local LGBT+ club. There was a tragic loss of life and injuries sustained to many of those in the club. Such events are horrific and frightening, but in these times it's important that we show strength and solidarity to those who have been affected. Gaia Online has donated to the GoFundMe campaign set up by Equality Florida to support the victims of the Club Pulse shooting. If you would like to stand with us in support of the victims and their families, you can make a monetary donation here.

We want to thank all Gaians for their support and send our thoughts and well wishes to those affected by this tragedy. Love is love.

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Post: 63632027_1615 created on Fri, 17 Jun 2016 00:46:01 +0000
Posted: Fri, 17 Jun 2016 00:46:01 +0000

User Run Event Help

Hey Gaians,

Are you someone that likes creating and running user events? Have you run user events before? Have you ever been curious about how to get help from Gaia with your user event? Or maybe you want an easier way to reach us? We're happy to announce that if you're involved in running or organizing your own user run event, and want to ask Gaia for help, we've created a simpler, more open way of asking for help. Simply e-mail userevents [at] gaiaonline [dot] com with the following:

Who you are.
What your site event is.
What you'd like help from Gaia with (such as announcement, gold sinks, blog post, etc)
When your event is schedule to go public.

Please keep in mind that this is to inquire about what Gaia can do. We make no guarantees that we will be able to assist with your event, but we will be happy to hear what you'd like and we'll see what we can do to. If you've already reached out to a staff member for an event that hasn't gone live yet, go ahead and e-mail us again so that we officially have it on record!

We want to take a moment to thank everyone who organizes and hosts user run events! You help continue to make Gaia a very fun and exciting experience for everyone.

Princess Angelishia

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Post: 63632027_1616 created on Fri, 17 Jun 2016 21:48:58 +0000
Posted: Fri, 17 Jun 2016 21:48:58 +0000

Release the Achievements

Hey all! By popular demand we've released a kickstarter that gives you a second chance to pick up some achievements / titles of kickstarters past!

Check it Out

EDIT: This kickstarter ends on June 30th, 11:59pm PDT!

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Post: 63632027_1617 created on Mon, 20 Jun 2016 19:39:03 +0000
Posted: Mon, 20 Jun 2016 19:39:03 +0000

Site Issues Resolved

Hello all! Some Gaians were unable to access the site earlier this morning. This issue should now be fixed and Gaia should be back online and stable for everyone!

Thank you so much for your patience while we sorted this out! Sorry for the inconvenience!

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Post: 63632027_1618 created on Tue, 21 Jun 2016 22:05:27 +0000
Posted: Tue, 21 Jun 2016 22:05:27 +0000

A Lotl Joy Incorrect Pricing

Hello,

Due to an error on our part, A Lotl Joy (5 Pack) was available for 2gc for about two hours instead of the 299gc it was supposed to be on sale for. Unfortunately, this means that we are no longer able to sell this product and have disabled A Lotl Joy from being able to be opened. We deeply apologize for the inconvenience and plan to do everything we can to make things right even though we know many people will be disappointed that they cannot open the item they purchased.

For Those of You Who Purchased A Lotl Joy from the Cash Shop:

If you still have copies of the A Lotl Joy in your inventory, then please file a billing center ticket and an admin will work to quickly refund your Gcash! You will receive a refund of the amount of GCash you purchased yours for. So if you paid 399 GCash you will receive a refund of 399 GCash. If you paid 2 GCash you can receive a refund of 2 GCash.

For Those of You Who Purchased A Lotl Joy from the Marketplace:

There were very few of you who have done so since the error, so an admin will be in touch with you personally within the next few hours to refund your gold.

Thank you, and again, our sincerest apologies for the trouble.

Jak Bauer

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Post: 63632027_1619 created on Wed, 22 Jun 2016 00:10:26 +0000
Posted: Wed, 22 Jun 2016 00:10:26 +0000

Princess Angelishia

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Post: 63632027_1620 created on Wed, 22 Jun 2016 22:55:08 +0000
Posted: Wed, 22 Jun 2016 22:55:08 +0000

Inventory Issues

Not long ago we released a fix to a bug that caused items in people's inventories to shuffle while being organized. Unfortunately, this fix caused a much worse issue where many people had items get stuck in their temporary storage and were unable to use them.

We have undone this fix so everyone should be able to get their items out of temporary storage now! Our developers are also working on a different fix to the inventory shuffle bug, so hopefully we'll have an update on that soon.

Thank you so much for your patience!

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