chainsmoker chan
(?)Community Member
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- Posted: Sun, 19 Oct 2008 10:15:36 +0000
Karakal5
Sagger-AT3
[ .NK. ]
- Bannings
- Though this somewhat goes hand in hand with moderation, we have a big concern about the mass bannings. We should not be afraid of participating in the website, fearing that we'll be banned when we've done nothing wrong. Mass bannings should not happen unless you have substantial evidence that it wasn't just your screw up. On top of that, you should be able to immediately unban those there were unfairly banned. To ban someone that was truthfully innocent, and then never unban them is wrong, especially when it's usually a committed, paying customer. This leads us to further think you don't care about your loyal, dedicated users. If you think someone has a hacked or botted item, don't immediately ban them, but try to figure out where the item came from first. A lot of people - even those that pay the insane cash shop prices for you - are banned unfairly over this every day. We should not be afraid to accept generosity. Now I'm hearing stories about users that were banned unfairly, and are being told that they'll never be unbanned, even if found to be innocent. What is that? That's not fair at all.
- Though this somewhat goes hand in hand with moderation, we have a big concern about the mass bannings. We should not be afraid of participating in the website, fearing that we'll be banned when we've done nothing wrong. Mass bannings should not happen unless you have substantial evidence that it wasn't just your screw up. On top of that, you should be able to immediately unban those there were unfairly banned. To ban someone that was truthfully innocent, and then never unban them is wrong, especially when it's usually a committed, paying customer. This leads us to further think you don't care about your loyal, dedicated users. If you think someone has a hacked or botted item, don't immediately ban them, but try to figure out where the item came from first. A lot of people - even those that pay the insane cash shop prices for you - are banned unfairly over this every day. We should not be afraid to accept generosity. Now I'm hearing stories about users that were banned unfairly, and are being told that they'll never be unbanned, even if found to be innocent. What is that? That's not fair at all.
We don't ban people for hacking, scamming and the likes without sufficient evidence. In the rare occasions when innocent users are banned, there is a mechanism for appeal. We take no joy in banning innocent users - why would we?
Sorry but this appeal system just doesn't work.
Djibrilshadow, a good friend of mine was banned for supposedly benefiting from botted gold.
A friend sent her a trade of botted gold. She found out about the gold's origins and canceled the trade. She did not accept it.
She got banned.
She appealed her perma-ban with the screen-shot of her canceled trade.
She was told she had a perma-ban from profiting from the gold.
How can one profit from botted gold if you never recieve it, tell me?
Also, you can tell them all you want that you didn't do anything to recieve a ban. You can provide screen caps, old posts, evidence, and they will send you an automated response. Assuming that you don't answer back, you won't receive another e-mail.
My main from 2007 got banned for profiting for hacks/botting. I didn't learn what that was until early this year.