Really? We've got a few staff that are pierced with dyed hair and all that too, but to be honest, I'm glad JB allows all that. As someone who has pink hair and piercings. xD
But I've had a few issues with games not coming in when they're supposed to, defective products and all sorts of fun stuff and it gets sorted in a matter of minutes. Our JB is fantastic and all the staff are helpful and friendly, too! Heck,they even give me leftover pre-order loot, even if I'm not buying the game the loot's tied to.
It's a bummer your JB's so terrible. Any chance of filing a complaint?