It'll take about a week; Hell, I even made an inquiry about something regarding subs, and I have/had one at the time of inquiry, and it still took a few days before I got a reply. Plus, they have business hours of M-F, iirc, so you probably won't receive a reply until next Wednesday, seeing as you aren't "PREMIUM AND THUS IMPORTANT BECAUSE YOU SPEND MONEY ON US" and you sent the inquiry in on Wednesday. D: Sorry man. Hopefully it'll get fixed!
...Wait wait wait.
You last saved shortly upon arrival in Nimbasa/2nd gym.
You played for X TOO MANY HOURS and went to bed for the night, leaving the DS on, at the Elite Four. Never once thinking to save in the entire span of TOO MANY HOURS.
And now you're back to Nimbasa and you've lost all your Pokemon and levels, right?
DUDE HOW CAN YOU UNLEARN HOW TO SAVE FREQUENTLY? even I'm paranoid about that s**t. I MEAN, WHAT, YOU HAD TO HAVE BEEN PLAYING POKEMON FOR YEARS NOW, RIGHT?
ARTING TEACHES YOU TO SAVE FREQUENTLY.
YOU CAN'T UNDO EITHER
Yeah you totally deserved the epicest of fails there. :U