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PASSENGER AMENITIES AND DIGITAL INDIA INITIATIVES
Three social media platforms were launched by Indian Railways and You Also Tube with the handle @railminindia. Ministry of Railways used first of its type, a real time 24&7 grievance system that is public and supplied medical, security and other emergency aid to passengers that are travelling
Seek emergency help during travel and all India Security Helpline 182 set up to report any untoward incident
The All India Passenger Helpline ‘138’ provided during journey for all other query/complaints
A mobile based application viz. Criticism Management System (COMS) started
E-catering facility launched at 100 stations. 408 railway stations designated for providing E-catering
A huge scheme for supplying Water Vending Machines (WVMs) to provide RO Water at affordableprices is under implementation by Railway PSU IRCTC
Booking quota of two lower berths per coach in Sleeper class accentuated to four lower berths per trainer for Women and Senior Citizens
Tatkal reservation timings are staggered to serve dual purpose of providing convenience to the passengers and for staggering traffic on the e ticket portal site. All representatives are debarred from booking tickets during thirty minutes of opening of booking
Automatic refund of Affirmed /RAC e tickets on cancellation of trains similar to waitlisted e-tickets is granted without filing of TDR
Time limit for booking reserved tickets was increased to 120 days w.e.f. 01.04.2015
Destination alert and wake up alarm services launched on 139
Automatic Destination Alerts through SMS for Duronto and Rajdhani trains to passengers.
E-ticketing facility launched for disabled persons and for accredited journalist on concession pass.
Mobile charging facilities in all new general class coaches began.
Out of 1252 Stations identified for upgradation to Adarsh Stations’, 986 stations have thus far been created. 160 developed in last two years
Scheme specifically ‘SMS Gateway’ launched enabling passengers to get SMS alerts on the standing of reserved tickets
New Generation system may attend 2,00,000 enquiries instead of 50000 per minute and put in place which can reserve 7200 online tickets instead of 2000 tickets per minute
Rationalization of Computerized Passenger Reservation System (PRS) done to enable passengers to get tickets even after the preparation of booking graphs
Paperless unreserved ticketing including Paperless Platforms tickets through mobile phone introduced in suburban sections of Western Railway, Central Railway, South Central Railway, Southern Railway, Eastern Railway, South Eastern Railway
Pilot Project of hand Held Terminals for TTEs found
E-booking of disposable linen began on trains at New Delhi Railway Station and Nizamuddin Railway Station, Mumbai Central (BCT), Chattrapati Shivaji Terminus (CSTM), Southern Railway
E-booking of Wheel chair established
Currency Coin c** Card used Automatic Ticket Vending Machines installed at select stations.
Originated among the greatest free public wifi fi systems on the planet. Established at 26 stations using a plan this year to extend it to 100 Stations and to 400 stations.
The booking of retiring rooms at different railway stations made online making it clear and suitable
E Ticketing portal in Hindi launched
60 lifts and 150 escalators supplied at Railway stations in last 2 years
Model Rake (a passenger carrying train with 24 coaches) developedwith enhanced interiors, colour scheme, aesthetics and amenity fittings. This is running as a train between New Delhi and Varanasi.
Cancellation of supported, RAC and Waitlisted PRS counter tickets made easy using IRCTC website or phone No. 139.
Provision made for approval of credit cards and international debit for payment of E-ticket through IRCTC site
Yatri Ticket/Sewa Kendra (YTSK) Scheme launched to permit private agents to manage ticketing terminals for selling reserved along with unreserved tickets
Indian Railways started six pilgrims’ particular tourist trains. More such trains being planned in following stages
Dustbins to be supplied in non AC coaches also
For designing of bedroll etc. nIFT, Delhi has been engaged
A new ‘Rail Neer’ plant for bundle drinking water set up at Ambernath (Mumbai).
To be able to increase availability of lodging for general group passengers on long distance Mail/Express trains, GMs were delegated powers to de-reserve Sleeper Class (SL) coaches as General Coaches (GS) in identified trains & sectors
Suvidha Trains with graded pricing structure introduced for booking on PRS as well as e tickets and facility of limited refund on cancellation of ticket
The Defense Travel System to get rid of exchange of defense warrants was rolled out on the NGeT stage. Till date about 2000 Defense units have began issuing tickets through this stage without exchange of warrants
Quantity of spots available for physically challenged has been increased from 2 to 4
‘VIKALP’, Alternative Train Accommodation System (ATAS) found using a view to supply confirmed lodging to waitlisted passengers and also to ensure best use of available lodging. This facility is currently available on New Delhi – Jammu, New Delhi – Lucknow, Delhi- Delhi, Howrah - Delhi, Chennai - Mumbai and Delhi -Secunderabad Circuits,
Established precooked (ready-to-eat) meals of reputed brands on some trains.
Commencement of provision of Braille signage on 3000 coaches continues to be given to be able to facilitate journey to visually impaired passengers.
Supply of foldable ladder in First AC coaches established
Supply of Bio degradable garbage bags to passengers started on pilot basis
Escorting ladies women compartment and particular trains by security squad
Security helpline 182 activated and real time criticism resolution through Twitter applied to women security problems having a top priority
Fitment of CCTV surveillance cameras for girls security in trains began with first such fitment undertaken in Amritsar-New Delhi-Shan-e Punjab Express
Development of security App over some of the Zonal Railways
Middle bay earmarked for women
Pilot Project of Sale of Unreserved Tickets through Hand Held Terminals started at Hazrat Nizammudin Railway Station of Northern Railway.
SUPPORT AND iNFRASTRUCTURE CREATION TO MAKE IN INDIA INITIATIVE
Indian Railways has taken a giant leap forward in ‘Make in India’ drive by signing Deal for setting up of Diesel Locomotive Factory (DLF) at Marhowra, Saran district, Bihar for procurement as well as upkeep of mainline most modern high power Diesel Electric Locomotives with M/s GE Diesel Locomotive Pvt. Ltd. A separate arrangement signed for setting up for procurement as well as maintenance of modern high power electric locomotives leading PPP and FDI bids of Indian Railways. This could be one of the highest FDI’s in India amounting to order book of almost Rs 40,000 Crore.
The Ministry has initiated process for procuring high speed train sets that may improve average rate of passenger trains that were carrying therefore reducing journey time.
For Mumbai–Ahmedabad High Speed Rail Project using Shinkansen Technology, MoU between India and Japan signed. A brand new entity named National High Speed RaExtension of cancellation facility that was just introduced for PRS
High Speed Rail Corporation Limited has been set up in February, 2016 to execute the job
Ministry of Railways is conducting farther high speed studies on Diamond Quadrilateral High Speed Rail network. Feasibility studies of Delhi- Mumbai, Mumbai- Chennai and Delhi - Kolkata are underway. The feasibility studies of Delhi- Mumbai and Nagpur –Nagpur corridors are being taken up with Chinese and Spanish authorities through G2G collaboration respectively
Ministry of Railways found Gatimaan Express, state’s first semi high speed train with a maximum rate of 160 kmph between Delhi and Agra heralding a new era of high speed rail travel in India
Redevelopment of 400 Stations to be developed on e-bidding on as is where is basis; 10 stations handed over to IRSDC
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Indian Railways commissioned 2828 Kilometer of Broad Gauge lines, highest ever in 2015-16 against a mean of 1528 Km from 200914.
IR commissioned two mega bridges over river Ganga at Patna and Munger.With these, the Railway systems of North and South Bihar have been incorporated.
The performances of the greatest infrastructural projects in the state, Eastern and Western DFCs have been fast-tracked. The Cabinet has approved revised cost estimates and funding continues to be tied up. Rs.25,320 Cr worth of contracts have been granted in the last two years, which is more than double of the complete contracts of Rs.12,240 Cr granted since commencement. The first ever section on DFC of 56 kilometers between Durgawati Sasaram continues to be commissioned. The job is progressing nicely for commissioning in stages by 2019
Regular creation, Bela commissioned and railway Wheel Plant began
Diesel loco factory at Varanasi is being enlarged
DEMU factory at Haldia was commissioned and Mid life Rehabilitation Workshop for trainers at Jhansi completed.
Some of the very challenging railway jobs, conversion of 1500 V DC to 25000 V AC grip system has been successfully finished within the whole Mumbai division of Central Railway.
During 2014 16, 3105 course kilometres have now been electrified, which is an average of 1552.5 RKM/ annum as against 1236 RKM/annum during previous five years.
Construction of Electrical Lolo Fabrication & Ancillary Unit of CLW at Dankuni in West Bengal completed
ICF Chennai was commissioned at by modern LHB Coach manufacturing facility.
The Chhapra factory has began regular production of form wheels. The installed capacity of the plant is 1Lac wheels per annum.
Foundation stone laid for setting Traction Alternator Factory at Vidisha up to fabricate 100 grip alternators per annum of high horse power diesel locomotives that are being imported
In removal of unmanned level crossing which has resulted in safe operations, significant boost. In 2015-16, a total of 1253 unmanned level crossings were removed and 1024 Road over/ Road under bridges were constructed. This marks an improvement of 35% against the common number from 2009-2014
REFORMS
A Memorandum of Understanding with LIC of India for obtaining resources to the tune of Rs.1.5 lakh Cr signed.
MOF approved dilemma of tax free bonds by IRFC amounting to Rs.6,000 Cr
Discussions initiated with World Bank for setting up a Railway Infrastructure Development Fund of around USD 30 Bn
For improving efficiency and transparency powers delegated and decentralized. Measures for E-tendering, E-selling, E ticketing, E-Governance, E-Cargo Demand, E Catering, E-Wheel Chair, Econcierge etc. takenfor efficacy and transparency
Ministry of Railways (MoR) signed Memorandum of Understanding (MoU) for formation of Joint Venture Companies with six State Governments viz. Odisha, Maharashtra, Andhra Pradesh, Kerala, Chhattisgarh and Telangana.JVs would undertake undertaking development works for an identified basket of jobs, which will inter alia include surveys, preparation of Detailed Project Report (DPR) and getting requisite approvals, processing for sanctioning of identified jobs and tracking
Ministry of Railways ran world’s biggest on-line test for recruiting for almost 90 lakh aspirants. Using a view to improve transparency, a new system of handing within the Question Pamphlets to the nominees has been introduced.A pilot project of uploading of Answer Keys and Cut-off marks has also been started.
For studying the manpower rationalization of the Group A services, Deloitte, a consulting firm was employed. Report is under evaluation and submitted
Highest educational institutions were set up in by four Centres of Railways Research
Development of an internet system started for retired railwaymen as well as grievance redressal of both functioning
Railways signed MoU to set up its Railway Design Centre in collaboration with National Institute of Design (NID)
The method for putting in place a regulator “Rail Development Authority” continues to be commenced. A concept note was uploaded for feedback from many stakeholders. Process for drafting of a bill/executive order underway.
100 % FDI allowed on FDI developed in identified regions of sectoral guidelines and railway sector
Ministry of Railways implemented 100% E-procurement option for all sorts of works, contracts – goods and services. It isIndia’s biggest e-procurement system
An internet-enabled IT-Application “Project Observation and Information System (PMIS)” started which will probably be executed in Udhampur-Srinagar-Baramullah Railroad Link (USBRL) job, followed by other mega and complicated jobs of Indian Railways. This will increase transparency in project tracking
“Technology Assignment on Indian Railways (TMIR)” for Development/Research/Innovations in Railway Technologies in association with Department of Science & Technology, MoHRD and representatives of Industry has been set up
Development in Railway Board’s Office of Mobility Directorate
Creation of Non-Fare Revenue Directorate in Railway Board’s Office
Release of Handout for Ease of Doing Business’ and Nomination of ‘Key Customer Supervisors’
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