To ensure the trust of your customers, honesty and transparency is key. Don't remove or try to cover up negative posts from your website. Doing this can make it appear to your customers as if you are ignoring their concerns or that you simply don't care about them. Always be upfront about any issues your company might be facing.
Make sure you are a personable online presence. Unless you are truly communicating, people won't care what you write online. Answer questions and respond to comments in a timely manner. If a question is asked that you don't know the answer to, let your follower know that you are working to come up with an answer.
If you make a public snafu, show the world that you are mature and apologize. Everyone makes mistakes, but it takes a big person to acknowledge that. If people see that you are truly apologetic for the wrongs you have done, it will make it more likely that they will work with you in the future.
Never have a public argument with a member of your audience. This is a great way http://myconsult.com.my complaint.
Listen and respond to people, if you've got a business reputation on the line. Many companies have been criticized for ignoring suggestions from their customers, and they've paid dearly for it with the loss of business and loyalty. When customers take the time to talk to you, act like you hear them!
Be willing to take in and apply any constructive criticism, as part of your business's reputation management. If someone has raised a legitimate issue, your company needs to not only address it, but thank the customer who brought it to your attention. Use it to better your business, don't just ignore it.
It is important for any business to have a good reputation. It's hard to better a reputation based on many mistakes. One bad mistake can cause a lot of harm. Don't fall victim to this. Remember the above advice and use it to make sure you always have a great reputation.
