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Identifying Gaia Staff

There are many different kinds of Gaia Staff, and each has different responsibilities. Real staff members have colored usernames, and a descriptive title of their position under their usernames. Remember that Gaia Staff will NEVER ask for your password, and anyone who claims to be Gaia Staff and requests your password should be reported immediately.

Here is a list of the types of staff members, what color they are, and what they do.

Administrators: Leaders of the Community and Moderator teams. They are responsible for high-level administrative tasks, billing issues, and overseeing Gaia Moderators.

Omni Moderators: Responsible primarily for account issues, hacking and scamming cases, and special projects related to account security, site safety and moderator training.

Global Moderators: Responsible for Abuse and Harassment cases, and help oversee Terms of Service violations across the entire site. Global Moderators may have other special functions that are specific to a particular role.

Site Moderators: Responsible for specific forums on the site and handle Terms of Service Violations and thread move requests. These moderators also cover Gaia games, chat rooms, Towns, and other features of Gaia.

Forum Assistants: (formerly known as Helpers and Mod Assistants) Responsible for moving threads only in the forums they are assigned to. Moderator Assistants do not assist users with Terms of Service violations or other account issues.

Non-Player Characters (NPCs): A Non-Player Character (example: [NPC] Rina) is an account that is used to speak about important and fun topics, like quests and newsletters. Any persons posting with these accounts are Gaia Staff, but they do not help with Terms of Service violations or other account issues.

Artists, Developers and other staff: There are many other people who work hard to make Gaia awesome by creating new features, art, items and much more for you every day! These people have brown names and may post around the site but they do not help with Terms of Service violations or other account issues.

If you need to find or contact a moderator for assistance you can find them by clicking the "[View Forum Moderators]" link at the top of any forum you visit. The link will take you to a list of moderators who take care of that particular forum.