So, I have the same damn problem with Bill, at the same steps. But I have managed to clear up the one with the guard by DMP, though. All it took was waiting, I guess they just fixed that during the time I sort of almost left this site... Just try talking to them every day, I guess. All we both can do is wait. It's not like this is the only glitch this game has. There's lots more bigger issues that concern a bigger group of people, those are the issues that they pull to the front. I'm guessing they're working on it. Very. Slowly. But I like to believe that they are.
If you feel you've waited long enough, I suggest you go complain straight to a thread where the admins are asking you to complain and report glitches/errors/bugs. It shouldn't be too hard to find one. Just go to zOMG! Bugs, and search through the first page. biggrin
Good luck though, to you and me and all others with glitches(although I think that noone can play zOMG! withought a single bug here).