Miserable pile of secrets
have you tried
refreshing your pc? i'm thinking maybe an hp software and mcafee aren't playing nice together.
i did every thing and sadly it didn't work at all. So i took it back cause one the guy that we took it back to said it shouldn't be doing that. Second he said new computers bought from the store shouldn't be doing this
it should only happen to older models. ( like a year or so ) And it would update it .,But it updated it but never really finished and it screwed it up big time. Not my fault but the people that sent out to the computers to update and they don't
And yes before taking it back i did try to restore it. I did try the refreshing .. nothing worked
sad
so all in all we got my money back and i am going to be sending out my Gateway to be fixed.