aahahah aint that the truth? XD
But yea, I agree with what you've said. And to touch on what you said about the artist you had to deal with: I'm sorry she was a butthead to you. I too don't like it when artists act like dicks just cuz they think they are awesome or something.
As a job or a business, you should NEVER walk on your customer base or belittle them. It's common courtesy to be polite even when negotiating, because if you're rude it just tells people that you arent willing to work with them, that you don't respect them, and that you probably wont get the art done correctly anyways because you're being like that to begin with loll