HikaruSF
(?)Community Member
Offline
- Posted: Sun, 23 Sep 2012 07:22:21 +0000
I am taking a offer called "Make A Monthly Donation to WWF!" at Sept 13 and didn't received my reward for a while. So I thought I had to wait for one full month to complete it?
I wrote this question to trialpay support team
"Offer: "Make A Monthly Donation to WWF!"
Lets take a look at the third line in requirement list:
"To receive credit for this offer:
To qualify for this offer and to earn virtual currency:
You must make a minimum monthly donation of $12.
>You will be billed monthly for the amount you specify.
If you cancel your order, we reserve the right to revoke Virtual Currency."
If I find a offer that I will donate $12 monthly, does that mean I can donate once and then receive reward?
Hence "Confirms instantly".
Thank you"
and it responded me back with this
"Dear (HikaruSF),
Thank you for using TrialPay and for taking the time to email us.
If you could copy and paste or forward the full confirmation email that you receive after completing your donation with WWF, I can use that information to manually credit your offer and send out your credits.
Please let us know if you need any further assistance.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
So I thought it's OK to ask for my missing reward right away
But i wasn't able to advance to next page. The page just loop on me every time I pressed the "Submit" button.
So I wrote about it to trialpay support team
"I can't seem to submit regarding my missing reward, the page reloaded and there's no apparent changes beside verification code. It's like I am stuck in a loop.
Is this known issue with trialpay or what?"
and it responded me back with this
"Dear (HikaruSF),
Thank you for taking the time to email us at TrialPay.
I apologize for the issues you have experienced. Please let us know which offer are you having trouble with so we can better assist you.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
I thought I should have write more brief about the problem
"Offer: Make A Monthly Donation to WWF!
I've met all requirements and didn't received my reward
I decided to contact support and submit about my missing reward
When I tried to click "Submit" button but it will reset the page with every correct info and everything is intact, with the exception of verification code image. If vericication wasn't correct, the red text would appear there but it didn't. The page just loop on me.
I would like to know why is this? An issue with trialpay?
Thanks"
"Dear (HikaruSF),
Thank you for using TrialPay and for taking the time to email us. I would like to apologize for the inconvenience you have encountered.
Unfortunately we are unable to assist you with your concern regarding Make A Monthly Donation to WWF offer, please contact their support team directly at 1-800-960-0993 or http://worldwildlife.custhelp.com/app/ask/session/[snip] and they will be better able to assist.
If you have any additional questions or concerns please let us know.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
Should I contact World Wild Life about this problem or trialpay support team is just hopeless?
And what about you Gaians? Have you ever completed that offer?
I wrote this question to trialpay support team
"Offer: "Make A Monthly Donation to WWF!"
Lets take a look at the third line in requirement list:
"To receive credit for this offer:
To qualify for this offer and to earn virtual currency:
You must make a minimum monthly donation of $12.
>You will be billed monthly for the amount you specify.
If you cancel your order, we reserve the right to revoke Virtual Currency."
If I find a offer that I will donate $12 monthly, does that mean I can donate once and then receive reward?
Hence "Confirms instantly".
Thank you"
and it responded me back with this
"Dear (HikaruSF),
Thank you for using TrialPay and for taking the time to email us.
If you could copy and paste or forward the full confirmation email that you receive after completing your donation with WWF, I can use that information to manually credit your offer and send out your credits.
Please let us know if you need any further assistance.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
So I thought it's OK to ask for my missing reward right away
But i wasn't able to advance to next page. The page just loop on me every time I pressed the "Submit" button.
So I wrote about it to trialpay support team
"I can't seem to submit regarding my missing reward, the page reloaded and there's no apparent changes beside verification code. It's like I am stuck in a loop.
Is this known issue with trialpay or what?"
and it responded me back with this
"Dear (HikaruSF),
Thank you for taking the time to email us at TrialPay.
I apologize for the issues you have experienced. Please let us know which offer are you having trouble with so we can better assist you.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
I thought I should have write more brief about the problem
"Offer: Make A Monthly Donation to WWF!
I've met all requirements and didn't received my reward
I decided to contact support and submit about my missing reward
When I tried to click "Submit" button but it will reset the page with every correct info and everything is intact, with the exception of verification code image. If vericication wasn't correct, the red text would appear there but it didn't. The page just loop on me.
I would like to know why is this? An issue with trialpay?
Thanks"
"Dear (HikaruSF),
Thank you for using TrialPay and for taking the time to email us. I would like to apologize for the inconvenience you have encountered.
Unfortunately we are unable to assist you with your concern regarding Make A Monthly Donation to WWF offer, please contact their support team directly at 1-800-960-0993 or http://worldwildlife.custhelp.com/app/ask/session/[snip] and they will be better able to assist.
If you have any additional questions or concerns please let us know.
Regards,
Kelly
TrialPay Customer Support
** Please include the following case number in all related replies: ######## **"
Should I contact World Wild Life about this problem or trialpay support team is just hopeless?
And what about you Gaians? Have you ever completed that offer?