gummie_sourball
(?)Community Member
- Posted: Sun, 03 Feb 2013 19:46:43 +0000
kay so the videos are there and let me watch to the end. but when it comes time to click the outgoing link to trigger the gold being earned; the link works and then the social vibe window says "sorry, try again in a few minutes" it's been doing this for three or four days straight now. i've noticed it's doing this with the mcdonald's ads. the ad for the movie escape from eart will go all the way through and then just not grant the cash when it reaches the end of the video. i'm also having problem with the daily treat video. it plays fine, but won't let me click the "get reward" button to pick card. however, if i change pages i get a pm saying i earned 2 gcash. please tell me i'm not the only one with this issue -.-;
UPDATE: kay, so i was just in the ask the admin and posted this issue (mentioning that i'm not the only one with the problem) and zero omega suggested to fill out a billing ticket in the help section. i plan on doing that after updating this, so hopefully this will get taken care of soon. (anyone else having this issue might want to do so as well)
FINAL UPDATE: it seem this problem is just occurring with firefox as socialvibe works fine on chrome. i will be leaving this thread up to help others having the same issue. special thanks to TheLostNobody for all the help heart
REALLY LAST UPDATE:
TheLostNobody got a response to her ticket being submitted:
soooo i guess at this point don't bother with a ticket and run it in crome if you're having problems with it loading/granting. hopefully the new videos won't be having these problems. 3nodding
UPDATE: kay, so i was just in the ask the admin and posted this issue (mentioning that i'm not the only one with the problem) and zero omega suggested to fill out a billing ticket in the help section. i plan on doing that after updating this, so hopefully this will get taken care of soon. (anyone else having this issue might want to do so as well)
FINAL UPDATE: it seem this problem is just occurring with firefox as socialvibe works fine on chrome. i will be leaving this thread up to help others having the same issue. special thanks to TheLostNobody for all the help heart
REALLY LAST UPDATE:
TheLostNobody got a response to her ticket being submitted:
Quote:
Thank you for contacting us, we're sorry that there seems to be an issue with the videos in Firefox. Unfortunately, these videos are all provided and controlled by the individual offer providers, Gaia simply hosts the page that shows their individual modules. We are not able to change the coding or fix any bugs or glitches related to the videos, as they are not actually hosted on our website. If the videos do work with Chrome, until the video providers are able to fix them, then Chrome will have to be used to view the videos properly.
soooo i guess at this point don't bother with a ticket and run it in crome if you're having problems with it loading/granting. hopefully the new videos won't be having these problems. 3nodding