Ticket to unlock old account

[ljmarcu]

So has anyone successfully gotten their old account that was closed to inactivity unlocked? I sent a ticket in and they said it could take up to 7 days. It's only been 5 but someone else told me they gave up on waiting for theirs to be unlocked so I'm kind nervous. sad

[~ Aki - Fairy ~]

The contact within seven business days is under normal circumstances. Account reactivation tickets are majorly backed up at the moment due to a number of things so it's more likely that you'll be waiting at least a few months - you'll just have to be patient (do NOT file multiple tickets about it) and wait your turn, they're working on resolving them as quickly as they can.

[Eira Gwynn]

The ticket system is severely backlogged and it's been estimated that account reactivation tickets could take 6 months or more for a resolution.

[ljmarcu]

Okay, thanks for answering so quickly!

I will just keep working on this avi I guess with the hope that some time in the distant future I will get my old account with all my lovely old items back :/

[Seraphim of Forgiveness]

Have you tried logging in after filing? For me they didnt tell me that my account got unlocked i just tried logging in after filing and it got unlocked.

[ljmarcu]

Seraphim of Forgiveness

Have you tried logging in after filing? For me they didnt tell me that my account got unlocked i just tried logging in after filing and it got unlocked.

eek I'll tryyyy. Although I doubt they've done it so soon.

[reactivationss]

I sent my ticket in on 1 February, and I still haven't heard anything back. It's very frustrating. Best of luck to you.