Account Being Protected Because Someone had Tried to Hack It

[LotusCrystal1223]

A friend of mine is getting this messaged when he tries to log in
"You account is being protected because someone had tried to hack it" (not the exact message but the gist of it.)

My Questions:
What does this mean?
What can he do about it?
How long before he can log in again?


Any one have an ideas?

[Hoshiko Geminai]

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

[LotusCrystal1223]

Geminai Mistario

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

thanks...is this like someone file a report that his account was here and he hacked it from them or something?

[Hoshiko Geminai]

LotusLover1209

Geminai Mistario

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

thanks...is this like someone file a report that his account was here and he hacked it from them or something?

No, Gaia locked down the account because there was outstanding evidence that the account owner was about to, or had, lost access to the account because of a hacker.

[LotusCrystal1223]

Geminai Mistario

LotusLover1209

Geminai Mistario

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

thanks...is this like someone file a report that his account was here and he hacked it from them or something?

No, Gaia locked down the account because there was outstanding evidence that the account owner was about to, or had, lost access to the account because of a hacker.

ok thanks...was worried that someone had filed a report to try and steal his account

[Mugetsu Ookamiza]

Geminai Mistario

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

actually, the suspicious activity freeze tells you to file a HACKING REPORT, not a ticket

[Hoshiko Geminai]

Mugetsu Ookamiza

Geminai Mistario

The message should be telling your friend what to do, and if not, your friend should check their email for further instruction.

Typically they have to file a ticket in the help center from a mule (you cannot do it for them, staff won't respond to 3rd parties). Staff will work with the user to resecure their account so that it can be logged in to again.

actually, the suspicious activity freeze tells you to file a HACKING REPORT, not a ticket

Ah my mistake.