Big issue here.
Filed a complaint in Technical support because I've not received my Cash after purchasing.
Black-Widow-Romanoff
Shop advertises 24 donuts for $5.
The customer goes in, buys the donuts and waits for the cashier to hand them over.
customer: Can I have the donuts please?
Cashier: *looking around for them* You bought them. You paid for them.You should have them.
Customer: Well, you never gave them to me, and I bought them , so, can i have them?
Cashier:...can you wait for a few hours, to see if they appear?
Customer:...Uh. No.
Cashier: Well, if they doesn't appear in a few hours, can you make a complaint? But you might not get a response for a few weeks as we have so many complaints, we just can't handle them...
Would this happen in any other business setting?
Nope.
FIRST:
Your "assistant", literally copy pastes everything from the FAQ. If I wanted the FAQ, I would have gone there. And then, in no way, are they able to help me with my issue, they're just stalling and getting me more frustrated with how your company works. And your "assistant", instead of doing something to actively help me, says that it's not her job and just shoves me into the spam folder.
Fine I get it. It's not her job, but why hire volunteers when you seem to be making so much money? Why not hire someone who can actually help people and get things done?
SECOND:
"There can be a system lag of up to 48 hrs. If you do not get it by then than you will need to file a ticket. The current wait time is quite long due to high volume of tickets being filed in comparison to the admins that can handle them."
You know what?
If you know there's an issue that appears to contribute to a high volume of tickets, why isn't Gaia doing something to improve the system?
If the company is intent on advertising so I make a purchase, why can't the purchasing process be FUNCTIONING so I can PROPERLY waste my income?
It would be AWESOME if instead of stalling, you guys take the time to know that a CUSTOMER of your company wants an issue to be immediately fixed, because as a CUSTOMER that has contributed a good amount of money to the site.
I, and the others on this site should NOT have to wait and file a ticket to receive what we purchased. That's as though we're saying that WE'RE in the fault for YOUR company's mistake.
THIRD:
Those who contribute should be getting their issues resolved almost immediately. Buying Gaia cash is no longer considered a donation. I am making a purchase from your company. It doesn't say "Donate" anywhere on the "BUY Gaia cash" page.
And since I've moved from what was considered Donator to Customer, then, yes. I do believe that I should be getting preferential treatment over those who are just here for the free samples.
Edit: AAAAND ANOTHER CASH SALE.
Hey, how about instead of trying to sell more, you give people who bought something what they paid for.