Amura_chan
elleOelle
Now all I have to say about it is a very common sense approach to this issue. A user has stated her case and by looking at my account activity, Gaia can see that everything I've stated is true and I didn't profit from the glitch. I haven't even used to MP to facilitate Gaia in seeing the activity in question. So I am an innocent user who was wrongfully banned, who has spent quite a bit in gift cards and has earned her high-priced items using honest and ethical (and encourgaged!) methods. I am one of those users, an adult with disposable income, who can continue buying Gaia cards whenever I want -
but my account is at a point where I do not need to. I can use gold to buy Cash Shop items and never buy a cash card again if I don't want to.
It just seems common sense that Gaia would want to users like me, who have reached a certain point in the game where Gaia Cash isn't needed and any Cash Shop item can be bought in the MP instead with gold, to remain happy, continue contributing and reinstate anything wrongful that's occured.
It's been a month and my wrongfully locked MP priviledges still have not been reinstated. This doesn't exactly encourage me to pick up more cards at Target as a means to support the site when I really don't need to, even if my account does get unlocked.
I feel exactly the same about it all.
I still have some remaining Gaia Cash and I would be buying more whenever they release any item I am interested in -I don't do it right now just because I do not need it. I have enought valuable items to run my lotto -which is one of the funniest experiences for me here in Gaia, and started with some TY letters- and I see no point in spending much *real* money if I can buy items with Gaia gold -but I would do if I do not have enought gold.
In fact, I was planning to buy some *real* clothes from the Gaia store now that I've moved -I just did not want to worry about whether they'd be delivered to my old apartment while I was living there, or they would be just too late- but now that I can I am quite unsure if I want. I mean, what if for any of their odd reasons -yes, I made a profit, that's why I "buy low and sell high"- they end up banning me? I wouldn't spend one cent more in this site if they do so. Believe me I wouldn't. I'd just say "bye, bye" to all the nice people I've met here and join any other game -where my hard-earned money is actually welcome. I'm am THAT dissapointed.
Even if everything goes back to normality, I don't know if I'll enjoy the Gaia experience as much as I did in previous months. Pitifuly.
stressed
I stopped spending real $ here back when they instituted the 2% fee in marketplace. That was a sure sign to me that something was terribly wrong with Gaia's ideas about "customer service".
Initially, paying users were the ones blamed for creating an "inflation problem" that it turned out didn't exist. Excess gold in the system could have been solved by many other means, which were suggested by the paying users during the beta testing. Some of us run websites of our own with fairly large user bases, and we knew that was a harbinger of things to come.
So the way the glitched games items issue is being handled is no surprise to me. My only regret is that I was lazy and didn't use a marketplace mule as a buffer.
In the end, for me it really is just an online community with related games, so that's why I'm still here. It has the same fun factor that it did before because I stopped spending money on it...and the only reason I did before the fee started was to help out friends and family who didn't have PayPal, to get them collectibles and cash shop items.
I understand that Gaia staff is working hard, and the site is for the most part, successful at nurturing a community aspect. That's why we feel free to post here our good feelings and our bad. It hasn't gone totally to hell because I don't think it's only about the money.
The problem is that there's a difference between working hard and working effectively. I hope that one day they'll understand that, and then I could feel comfortable spending $ here again.
...but that's got to happen at a company level. Almost nothing we (users/customers) say here is going to sink in except symptomatically. There will be more problems on this level until GaiaOnline successfully navigates the transition from a cool idea to a multimillion dollar corporation.
Yahoo had issues way back in the day. So did Google. Gaia is going through her growing pains too.
I'm not saying that people shouldn't speak up about what's going on. Honest dialogue will give, and h as given Gaia an advantage over other virtual communities.
What I'm saying is that while they're working on their growth as a business, we as community members have to consider our balance between community member and customer. As community members, we should understand that our role as customers is crucial to the business, and address the staff with some understanding that they are in transition.
It's not that they don't care. It's just that they don't know what to do. So they're doing the best they can with what they know.
In time I trust they'll get it right. When they do, my $ are waiting.
smile