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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Mintyninja's avatar

Magical Strawberry

19,750 Points
  • Bookworm 100
  • Abomination 100
  • Risky Lifestyle 100
chrome 21.0.1180.89
windows 7

cannot sell from the inventory arranger *http://www.gaiaonline.com/inventory2/arranger/:
medium white and green xmas trees
viking love
song of the nightingale
Irako of the Desert's avatar

Invisible Scarface

13,850 Points
  • Survivor 150
  • Battle: Knight 100
  • Invisibility 100
Short problem description: I'm not receiving the text alerts whenever I get a comment, PM, or Gaia posts an announcement for some reason. When I try and re-enable the alerts, I keep getting a General Error page.

Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Operation system: Windows 7 Home Premium on an Acer Aspire V5-571 with Intel Core i3-237M CPU @1.40GHz and a 64-bit OS


Step 1 - Log onto www.gaiaonline.com

Step 2 - Sign up for SMS text alerts a few years ago

Step 3 - Receive a profile comment, PM, or have Gaia put up an announcement

Step 4 - receive SMS texts alerting you to those things.

Step 5 - stop receiving the text alerts for mysterious reasons

Step 6 - go to the Text Alerts settings page

Step 7 - click on the link provided to try and re-enable the Text Results

Supposed to Result: SMS Texts are re-enabled


Act result: Get redirected to a page that says:

General Error
Something went wrong when trying to communicate with one of our servers. Maybe rats are chewing on the cables again.
Irako of the Desert's avatar

Invisible Scarface

13,850 Points
  • Survivor 150
  • Battle: Knight 100
  • Invisibility 100
Short problem description: I'm not receiving updates on the My Gaia landing page whenever one of my subscribed threads in the Barton Town forums get new posts.

Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Operation system: Windows 7 Home Premium on an Acer Aspire V5-571 with Intel Core i3-237M CPU @1.40GHz and a 64-bit OS


Step 1 - Log in to www.gaiaonline.com

Step 2 - Ensure all your account settings are set so that you can get notices on your My Gaia landing page about your threads (subscribed and otherwise) and forum activity.

Step 3 - Post in this subscribed thread or this subscribed thread.

Step 4 - go back to the My Gaia landing page after a few minutes.

Supposed to Result: Receive a notification that says "Your subscribed thread has new posts."

Act result: No notifications appear ever.
toxiclunch's avatar

Desirable Genius

6,450 Points
  • Tycoon 200
  • Treasure Hunter 100
  • Hygienic 200
I'm not really too good at being descriptive but, when i login i have an achievement that won't achieve and won't go away no matter how many times i click it. It pops up without giving me the points (even though it did it and put my score up) but when i went to the next page my score went back down and the achievement popped back up. now every time i login it pops up in my notification box. erm.. my browser is the latest IE, my os is windows 7..
Meebo stopped working on my browser 11.30 PST. My browser is Google Chrome but it works on Coolnovo. Is gaia no longer supporting Chrome?

We support Googlechrome, Could you please send a screenshot.
Thanks
selvinivi

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