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Merciful Ghost's avatar

Thieving Lover

Hi there,

Thanks for reporting the issue.
Could you please provide a screenshot of the error message and the outfits button on your meebo footer?

nnair

Corps Cadere
Meebo Gaia Online Instant Messenger footer's Outfit button doesn't save outfits.

Computer: Macbook Pro
Operating System: OS X 10.6.8 (Snow Leopard)
Browser: Safari 5.1.7

Reproduction:

0. Must have an activated Gaia Online account.
1. Go to gaiaonline.com/avatar
2. Click the "Outfits" button directly underneath your tagged inventory (Tops is the active tag whenever you visit the Avatar page)
3. Save your Outfit in a slot in the Outfit pop-up by clicking "Save" under the free slot displaying your current avatar
4. Go to gaiaonline.com/account/preferences/
5. Under General Settings, make sure the "Yes" radio button is selected for option "Footer Display"
6. Click the "Save All Changes" button
7. Make sure your footer is the new Meebo sponsored Gaia Online Instant Messenger (GIM)
8. Go to any webpage on Gaia Online that is not gaiaonline.com/avatar or a Flash space (i.e. Towns, etc.)
9. Click on the "Outfits" button on the Meebo GIM footer.
10. Click on your saved Outfit.

Bug: Popup appears behind the Outfits window with the text: "Saving avatar... Whoops! We could not save your avatar. Plese try again. Error: Invalid referring page."

Notes: I do not believe this is restricted to only my particular Operating System and browser.

Screenshots:
Pop-up Error message.
Meebo bar.

EDIT: The message now appears in front of the Outfits pop-up, instead of behind.
Inu-Daiyokai Sesshoumaru's avatar

Distinct Hunter

Browser: Google Chrome
Operation System: Windows Xp

Step 1: Log onto gaiaonine.com
step 2: Click Dress Up
Step 3: Go to Bottoms
Step 4: Click Fremere's Guard
Step 5: Try to equip one of the poses
Step 6: Try to save

Suppose to Result: Equip the item I selected and save it.

Act result: It puts it on in the preview, but when I hit save it does nothing, and acts like I equipped nothing. The little list of items I'm wearing that appears below the avi are not showing either. Tried logging out, but didn't work.
The Flying Blue Quill's avatar

Shy Prophet

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OS: Mac Version 10.7.5

Browser: Google Chrome

Version: 22.0.1229.94

Short description of the problem:

Cannot earn candy towards Halloween 2012 Events. Only received 3-4 pieces towards first item, and then I could no longer get anymore.


Step 1- Log onto www.gaiaonline.com

Step 2- Go to shops. (Doesn't matter which one, I've tried them all.)

Step 3- Try to get Halloween candy, but are told by shop keeper you're being too greedy.

Step 4- Refresh page, still doesn't work.

Step 5- Log out and re-log in doesn't work.

Step 6- Delete cash and cookies, still does not work.

Suppose to Result:

Supposed to be given candy from shop keepers for Halloween 2012 items after waiting appointed amount of time.

Act result:

No matter what I do, I continue to get the "don't be greedy" dialogue from every shop keeper no matter who I talk to.
James Smotherland's avatar

Tipsy Businessman

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selvinivi
How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.


This might be me just begging dumb like always but. Why hasn't the Aquarium Creepy Phonograph been activated yet?
I Milky I's avatar

Shy Cutie-Pie

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Browser: Firefox 16.0.1
Operation system: Windows 7 64bit

Step 1- Log onto www.gaiaonline.com

Step 2- Purchase Light Vampire Skin from Tree house

Step 3- Went to All under Items

Step 4- Uses Light Vampire Skin

Step 5- Goes to change Cloths On Avatar


Suppose to Result: Avatar Base changes to Light Vampire Skin, And Cloths changes saved successfully


Act result: Skin didn't change avatar also now I cant change my avatar's items or cloths. Keeps repeating error, I tried that and still its not working. I even went and bough a Skin F and still repeating this error.

Quote:
Save failed, please try again.

Reason: The base model for your avatar does not exist. please reconfigure your avatar

If the problem persists, click on "Get Nekkid", save your avatar, and try again.


Hi, Thanks for reporting the issue. try to change the gender and it should work. If it doesn't work contact customer support.

Thanks
selvinivi
NYANNINGA1's avatar

Dapper Entrepreneur

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UMMM I HAVE A PROBLEM WHENEVER I TRY TO SAVE MY AVATAR FOR A NEW OUTFIT IT SAY
OH NOES

THEN SOMTHIN ABOUT HOW THE BASE THING FOR MY AVATAR DOES NOT EXSIST AND THAT I NEED TO RECONFIGUR MY AVATAR BASE THEN IT SAYS IF PROBLEM PERSISTS PRESS GET NAKED THEN SAVE

I TRYED TO SAVE MY AVATAR NAKED LIKE IT SAID CUZ I HAVE NO IDEA WHAT OR HOW TO RECONFIGER MY AVATAR PLEASE HELP I'D LIKE TO CHANGE MY CLOTHS

THIS HAS BEEN GOING ON FO A WEEK NOW AND I CANT FIX IT PLEASE SOMEONE HELP ME

Hi, Please contact customer service regarding this issue.

selvinivi
Irako of the Desert's avatar

Invisible Scarface

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Short problem description: I'm not receiving the text alerts whenever I get a comment, PM, or Gaia posts an announcement for some reason. When I try and re-enable the alerts, I keep getting a General Error page.

Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Operation system: Windows 7 Home Premium on an Acer Aspire V5-571 with Intel Core i3-237M CPU @1.40GHz and a 64-bit OS


Step 1 - Log onto www.gaiaonline.com

Step 2 - Sign up for SMS text alerts a few years ago

Step 3 - Receive a profile comment, PM, or have Gaia put up an announcement

Step 4 - receive SMS texts alerting you to those things.

Step 5 - stop receiving the text alerts for mysterious reasons

Step 6 - go to the Text Alerts settings page

Step 7 - click on the link provided to try and re-enable the Text Results

Supposed to Result: SMS Texts are re-enabled


Act result: Get redirected to a page that says:

General Error
Something went wrong when trying to communicate with one of our servers. Maybe rats are chewing on the cables again.
Browser: Google Chrome
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Go to Salon Durem.

Step 3- Buy Guy's Mysterious Black hair.


Suppose to Result: Avatar's hair changes to Guy's Mysterious Black.

Act result: Avatar has changed on the customize avatar page, but the change does not show up anywhere else.

Hi, When did u buy that hair style??we had an issue and it's resloved. If you could have bought that last week may be around wednesday or Thursday..then this hair will not work. Please try to buy a different one and it should work.

Thanks
selvinivi
Mistress Lilly Rose's avatar

Kawaii Wolf

14,900 Points
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Computer Specs:
Windows 7 Home Edition
Firefox 16.0.1
Flash Latest (Unsure what the newest is)

Location:
Customize Avatar

Bug:
Unable to save avatar with the Carmen Seduction skirt equipted

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page http://www.gaiaonline.com/avatar/
4) Click on Bottoms
5) Pick Carmen Seduction
6) Click on the Skirt pose
7) Click on the Save button with no other item equipted

Result:
This error appears.

Save failed, please try again.
Reason: Something went wrong. We couldn't build your avatar. Please try again.
If the problem persists, click on "Get Nekkid", save your avatar, and try again.

Even after doing what is said in the error message it still returns with this error.

Notes:

In the actual preview it shows the skirt on the avatar, however when you combine it with other items, sometimes the other items don't show up which is the second bug with this item. Also sometimes it takes more than one click of the skirt pose to equipt it.
Also if you put the corset on and save it works just fine as do the other items, it seems to be just the skirt that won't work as it should.

EDIT:

Screen shot of the error message showing how I managed to get it down to just the skirt pose.

Error message

Hi, Did you by any chance changed your avatar gender..bought any portion from skin tyte last week. If so try to change your avatar and save that item ..or please contact customer service.

Thanks
selvinivi
nnair's avatar

Beloved Friend

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Hi there,

Thanks for reporting this issue.
Our devs will look into it.

nnair


Irako of the Desert
Short problem description: I'm not receiving the text alerts whenever I get a comment, PM, or Gaia posts an announcement for some reason. When I try and re-enable the alerts, I keep getting a General Error page.

Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Operation system: Windows 7 Home Premium on an Acer Aspire V5-571 with Intel Core i3-237M CPU @1.40GHz and a 64-bit OS


Step 1 - Log onto www.gaiaonline.com

Step 2 - Sign up for SMS text alerts a few years ago

Step 3 - Receive a profile comment, PM, or have Gaia put up an announcement

Step 4 - receive SMS texts alerting you to those things.

Step 5 - stop receiving the text alerts for mysterious reasons

Step 6 - go to the Text Alerts settings page

Step 7 - click on the link provided to try and re-enable the Text Results

Supposed to Result: SMS Texts are re-enabled


Act result: Get redirected to a page that says:

General Error
Something went wrong when trying to communicate with one of our servers. Maybe rats are chewing on the cables again.

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