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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
fmafan100's avatar

Beloved Hunter

10,350 Points
  • Team Jacob 100
  • Survivor 150
  • Somebody Likes You 100
Browser: Chrome
Operation system: Windows XP


Step 1- Log onto www.gaiaonline.com

Step 2- Click on Shops tab

Step 3- Click "Enter" to any shop

Suppose to Result: Enter the shop and purchase items with gold.


Act result: Do not move from current page.

Notes: This has been going on for several weeks, though I don't think it is very common.
fmafan100's avatar

Beloved Hunter

10,350 Points
  • Team Jacob 100
  • Survivor 150
  • Somebody Likes You 100
Browser: Chrome
Operation system: Windows XP


Step 1- Log onto www.gaiaonline.com

Step 2- Go to Games page

Step 3- Click on "Trade in Tickets" link.

Step 4- Enter Prize and Joy

Result: NPC does not "say" anything and there are no items to buy shown.

Notes: This doesn't just happen with Prize and Joy, if you go to another shop the result is the same.
Dark Shadowseeker's avatar

Familiar Phantom

Invalid Link in checkout system

Location:
http://www.gaiaonline.com/order/ page - after completing a transaction

Bug:
The "Return to Gaia" button links to a page that no longer exists and produces a 404 error

Reproduction:
1. Choose the "Premium items" option from the shops menu on the horizontal navigation bar
2. I chose Monthly Collectibles - Learn More, but this should be the same with anything that uses the checkout system
3. Click the big "Get One" button
4. Complete a transaction
5. When the transaction is complete try the "Return to Gaia Online" button

Result:
It produces a 404 error by trying to go to http://www.gaiaonline.com/store/ and this message:
Quote:
Somehow you made it to a page that doesn't exist anymore or maybe never existed anywhere but in your mind! If you're looking for a specific feature, try our Site Map.

If you found this page because of a link on Gaia (one that's part of the site itself, not linked by another member), please contact a moderator. Give them the URL you were trying to get to and what page you were expecting to load; they'll pass it on to the devs to fix!


Notes:
I figured a moderator would see it here as well as anywhere else. They should really just have a link in the 404 error page to report it.

Hi, I'm not able to reproduce this issue..may be tried it out in different browser and see if it works.

thanks
selvinivi
Merciful Ghost's avatar

Thieving Lover

Notices no longer shows new subscribed topic posts.

Reproduction:

0. Must have an activated Gaia Online account.
1. Go to gaiaonline.com/mygaia/settings
2. Make sure the "Subscribed Thread Update" checkbox is checked
3. Click the "Save All Changes" button
4. Go to www.gaiaonline.com/forum
5. Click any forum link on the forum index
6. Click any unlocked thread with active posts
7. Click the "Subscribe" button
8. Submit a Reply in the thread to assure an active post, thus updating thread.
9. Log off of Gaia Online
10. Log onto Gaia Online
11. Go to www.gaiaonline.com/mygaia

Bug: Notices will not show new posts in subscribed threads.

Notes: This error is not operating system- or browser-specific, as I have tried it on my Macbook Pro OS X 10.6.8 using Safari 5.1.7 and on my Amazon Kindle v3.0 (unsure of the specifics of its Experimental Browser). Other users have also complained using Windows platforms.


Thanks for reporting this bug, our devs are aware of this issue and are looking into it.

selvinivi
Merciful Ghost's avatar

Thieving Lover

Meebo Gaia Online Instant Messenger footer's Outfit button doesn't save outfits.

Computer: Macbook Pro
Operating System: OS X 10.6.8 (Snow Leopard)
Browser: Safari 5.1.7

Reproduction:

0. Must have an activated Gaia Online account.
1. Go to gaiaonline.com/avatar
2. Click the "Outfits" button directly underneath your tagged inventory (Tops is the active tag whenever you visit the Avatar page)
3. Save your Outfit in a slot in the Outfit pop-up by clicking "Save" under the free slot displaying your current avatar
4. Go to gaiaonline.com/account/preferences/
5. Under General Settings, make sure the "Yes" radio button is selected for option "Footer Display"
6. Click the "Save All Changes" button
7. Make sure your footer is the new Meebo sponsored Gaia Online Instant Messenger (GIM)
8. Go to any webpage on Gaia Online that is not gaiaonline.com/avatar or a Flash space (i.e. Towns, etc.)
9. Click on the "Outfits" button on the Meebo GIM footer.
10. Click on your saved Outfit.

Bug: Popup appears behind the Outfits window with the text: "Saving avatar... Whoops! We could not save your avatar. Plese try again. Error: Invalid referring page."

Notes: I do not believe this is restricted to only my particular Operating System and browser.
zariqueen's avatar

Dangerous Hunter

9,050 Points
  • Brandisher 100
  • Risky Lifestyle 100
  • Elocutionist 200
ADDENDUM:

6 hours after I posted this... the Shops Trick-Or-Treating has started working again, for some unknown reason. If it was you guys fixing something, TY. if not... well, whatever went wonky has apparently 'un-wonked' itself/

Computer Specs: Browser Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20120909 Firefox/15.0.1 SeaMonkey/2.12.1

Location:
Shops

Bug:
Cannot earn candy towards various Halloween 2012 items.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Click on 'Shops' tab
4) Click on any of various Shop links arrow buttons in the 'Shops Directory.'
5) Get directed to whatever shop is clicked on.
6) Wait 30+ seconds, click on the next shop.


Result:
I receive the message 'Don't be greedy, I already gave you some candy.' I get this message no matter how long I wait, no matter what shop I click on.

Notes:
I was at first able to earn 3 or 4 of the Halloween 2012 items for Trick or Treat, but after that, the game just quit functioning, no matter how long I waited, or what shop I clicked on.
gingiberisan's avatar

Friendly Phantom

12,500 Points
  • Lavish Tipper 200
  • Battle: Rogue 100
  • Millionaire 200
Browser: Google Chrome/22.0.1229.94
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com
Step 2- Click on "Shops" tab
Step 3- Go to Salon Durem
Step 4- Click on "Eyes" tab
Step 5- Select purple color
Step 6- Buy "Bright Eyes Purple" for 2220 gold

Result: It kept the same eyes that I had before but took the 2220 gold out of my account.

Location: Salon Durem
Bug: It took my gold without changing my eyes
Reproduction: I don't want to do that again, I don't want to risk loosing more gold.

Notes: I have refreshed the page and logged out and logged back in but my eyes never changed and the gold never came back.

Thanks for reporting, this issue is been fixed.
selvinivi
Browser: Safari
Operation system: Mac


Step 1- Log onto www.gaiaonline.com

Step 2- Purchase Light Vampire Skin from Tree house

Step 3- Went to All under Items

Step 4- Uses Light Vampire Skin

Step 5- Goes to change Cloths On Avatar


Suppose to Result: Avatar Base changes to Light Vampire Skin, And Cloths changes saved successfully


Act result: Skin didn't change avatar also now I cant change my avatar's items or cloths. Keeps repeating error, I tried that and still its not working. I even went and bough a Skin F and still repeating this error.

Quote:
Save failed, please try again.

Reason: The base model for your avatar does not exist. please reconfigure your avatar

If the problem persists, click on "Get Nekkid", save your avatar, and try again.



Our devs are looking into this issue
selvinivi
Designer Hobo Style's avatar

Distinct Elocutionist

Can't change items either.

Browser: Chrome/22.0.1229.94
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Purchase Banana Smoothie Skin from Skin Tyte

Step 3- Go to Inventory

Step 4- Use Banana Smoothie Skin

Step 5- Change Avatar items

Suppose to Result: Avatar Base changes to Banana Smoothie Skin, able to change clothes successfully


Act result: Skin didn't change, an error continually pops up when attempting to save avatar. Correct skin does appear in preview. Attempted to change skin to Skin A, with the same result.

Quote:
Save failed, please try again.

Reason: The base model for your avatar does not exist. please reconfigure your avatar

If the problem persists, click on "Get Nekkid", save your avatar, and try again.


Hi, Thanks for reporting this issue, our devs are looking into this issue
selvinivi
SirenNightMoon's avatar

Dangerous Fairy

9,200 Points
  • Millionaire 200
  • Happy Birthday! 100
  • Survivor 150
Can't change skin back

Browser: Safari
Operation System: Windows Xp

Step 1: Log onto gaiaonine.com
step 2: Purchase Vampire potion from Skin Tyte
Step 3: Go to inventory
Step 4: Use Vampire Potion
Step 5: Change Avatar

Suppose to Result: Avatar Base changed to Vampire base

Act result: Skin does not change and I get an error message. The correct skin appears in the preview when I try and save it gives the error message below. Have tried three times now.


Quote:
Save failed, please try again.

Reason: The base model for your avatar does not exist. please reconfigure your avatar

If the problem persists, click on "Get Nekkid", save your avatar, and try again.


Hi, Thanks for reporting this issue, our devs are looking into it
selvinivi
nnair's avatar

Beloved Friend

3,200 Points
  • Jolly Roger 50
  • Hygienic 200
  • Friendly 100
Hi there,

Thanks for reporting the issue.
Could you please provide a screenshot of the error message and the outfits button on your meebo footer?

nnair

Corps Cadere
Meebo Gaia Online Instant Messenger footer's Outfit button doesn't save outfits.

Computer: Macbook Pro
Operating System: OS X 10.6.8 (Snow Leopard)
Browser: Safari 5.1.7

Reproduction:

0. Must have an activated Gaia Online account.
1. Go to gaiaonline.com/avatar
2. Click the "Outfits" button directly underneath your tagged inventory (Tops is the active tag whenever you visit the Avatar page)
3. Save your Outfit in a slot in the Outfit pop-up by clicking "Save" under the free slot displaying your current avatar
4. Go to gaiaonline.com/account/preferences/
5. Under General Settings, make sure the "Yes" radio button is selected for option "Footer Display"
6. Click the "Save All Changes" button
7. Make sure your footer is the new Meebo sponsored Gaia Online Instant Messenger (GIM)
8. Go to any webpage on Gaia Online that is not gaiaonline.com/avatar or a Flash space (i.e. Towns, etc.)
9. Click on the "Outfits" button on the Meebo GIM footer.
10. Click on your saved Outfit.

Bug: Popup appears behind the Outfits window with the text: "Saving avatar... Whoops! We could not save your avatar. Plese try again. Error: Invalid referring page."

Notes: I do not believe this is restricted to only my particular Operating System and browser.
fates puppet 's avatar

Lonely Bloodsucker

12,900 Points
  • Battle: Rogue 100
  • Cheercrusher 50
  • Senpai's Notice 100
computer: gateway fx

broweser;windows 7



step one get on gaia
step two went to update wish list
step three deteled bought items on whislist
step four saved changes
step five all the items are gone crying



its happened twice now please help me
fates puppet 's avatar

Lonely Bloodsucker

12,900 Points
  • Battle: Rogue 100
  • Cheercrusher 50
  • Senpai's Notice 100
computer: gateway fx

broweser
Browser Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0



step one get on gaia
step two went to update wish list
step three deteled bought items on whislist
step four saved changes
step five all the items are gone crying



its happened twice now please help me

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