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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Raven_Lovely_452's avatar

7,650 Points
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OS: Win 7 starter
Browser: Google Chrome
Flash Version: 11.5.31.2
(only seems to happen on netbook)
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Jigsaw
5) Pick any available room
6) Click on the Join button
7) Click on the Play button
9) Try to save or finish and it says loading, but never does.
Corinn's avatar

Sparkly Senshi

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Short description of the problem:
Progress counter for Bidding War achievement stays at 0/10 throughout a bidding war. The achievement IS granted, though, so it's a minor problem.

Computer Specs:
OS: Windows XP (32-bit)
Browser: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
Flash Version: 11.5.502.110

Location:
http://www.gaiaonline.com/achievements; progress counter for "Bidding War"

Reproduction:
Note: As you can't go through and re-do the achievement, I cannot reproduce it myself. However, I was specifically in a bidding war with someone on my friends list, user Tinfoil Heart. She experienced the same glitch. (We exchanged PMs about it.)
Step 1- Log onto www.gaiaonline.com

Step 2- Have "Bidding War" achievement available.

Step 3- According to achievement parameters, repeatedly bid on one particular Marketplace listing.

Step 4- At some point before you have bid ten times, click the number of Achievement Points listed in the top-right of your screen to link to your achievements page.

Step 5- Click on the icon for "Bidding War."

Suppose to Result:
The progress counter should say how many times you have bid on one particular Marketplace listing.

Act result:
The progress counter is stuck at 0/10 and stays that way until you make the required 10 bids and the achievement is granted. I specifically did not bid on anything else between bids on the one particular listing, but the glitch happened anyway. Even completed, the counter still says 0/10.
nnair's avatar

Beloved Friend

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Hi there,

Thanks for letting us know.
We are aware of this issue. Please note that all achievements do not use the same counter system so some will not have a counter or will not update.
You may want to take a look at this Dev Notice on achievement counters.
http://www.gaiaonline.com/forum/dev-notices/site-changes/t.63632027_751/

nnair



Corinn
Short description of the problem:
Progress counter for Bidding War achievement stays at 0/10 throughout a bidding war. The achievement IS granted, though, so it's a minor problem.

Computer Specs:
OS: Windows XP (32-bit)
Browser: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
Flash Version: 11.5.502.110

Location:
http://www.gaiaonline.com/achievements; progress counter for "Bidding War"

Reproduction:
Note: As you can't go through and re-do the achievement, I cannot reproduce it myself. However, I was specifically in a bidding war with someone on my friends list, user Tinfoil Heart. She experienced the same glitch. (We exchanged PMs about it.)
Step 1- Log onto www.gaiaonline.com

Step 2- Have "Bidding War" achievement available.

Step 3- According to achievement parameters, repeatedly bid on one particular Marketplace listing.

Step 4- At some point before you have bid ten times, click the number of Achievement Points listed in the top-right of your screen to link to your achievements page.

Step 5- Click on the icon for "Bidding War."

Suppose to Result:
The progress counter should say how many times you have bid on one particular Marketplace listing.

Act result:
The progress counter is stuck at 0/10 and stays that way until you make the required 10 bids and the achievement is granted. I specifically did not bid on anything else between bids on the one particular listing, but the glitch happened anyway. Even completed, the counter still says 0/10.
nnair's avatar

Beloved Friend

3,200 Points
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Hi there,

Did you try the following?

1. Log out and log back in.
2. Clear your cache
3. Try other browsers
4. Try a different computer

Thanks,
nnair

Raven_Lovely_452
OS: Win 7 starter
Browser: Google Chrome
Flash Version: 11.5.31.2
(only seems to happen on netbook)
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Jigsaw
5) Pick any available room
6) Click on the Join button
7) Click on the Play button
9) Try to save or finish and it says loading, but never does.
Corinn's avatar

Sparkly Senshi

16,100 Points
  • Tycoon 200
  • Overstocked 200
  • Perfect Attendance 400
nnair
Hi there,

Thanks for letting us know.
We are aware of this issue. Please note that all achievements do not use the same counter system so some will not have a counter or will not update.
You may want to take a look at this Dev Notice on achievement counters.
http://www.gaiaonline.com/forum/dev-notices/site-changes/t.63632027_751/

nnair


All right. Thank you.

Why have a counter for something that can be counted if it's not going to update? Or is this one intended to update and just isn't?
Lord coolman11's avatar

11,700 Points
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OS: Win 7 starter
Browser: Google Chrome (Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11)
Flash Version: 11.5.31.2



Step 1- Log onto www.gaiaonline.com

Step 2-Press the Daily Treat button

Step 3-The Daily Treat starts to load, but only appears as a long, narrow column displaying part of a text message, and part of the reward button.

Step 4-Clicked on the video screen to start it, but nothing changed.

Step 5-Clicked on the reward button, as well as the cards at the bottom, but again nothing changed.

Suppose to Result:The full Daily Treat screen should have appeared, with a video. The video should have played, then offered a Daily Treat card option at the bottom of the screen, resulting in GCash or, if there is no video, Ggold..


Act result: My browser was cleared, yet the Daily Treat was inoperable, providing no video and no treat, as described above. Here is the result.

User Image
OS: Win 7 starter
Browser: Google Chrome
Flash Version: 11.5.31.2
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/inventory2/arranger/
4) Click on House
5) Housing Items that are not equipped/in use are locked and cannot be transferred to my inventory.

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