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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Shadowless Knight's avatar

Invisible Phantom

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This still isn't resolved

Fish will not save in my aquarium

2. Can you reproduce the problem? Yes

Windows 7

Browser: google chrome

Version: This I don't know.

Brief description of the problem: My fish when added to my aquarium won't save or all the added fish die and the fish guy doesn't pop in the window, saying my fish died, then when I navigate away any where on gaia and back onto my aquarium tab, they aren't saved even though it saved and fish are still in my inventory

steps to reproduce:

1 log into gaia
2 click my gaia
3 click aquarium
4 place fsh iinto the tank, hit save then,1 of 2 things will happen the fish that were added die and the fish guy doesn't pop up, or the fish will save
5 navigate away from the aquarium to anywhere on gaia.
6 go back to the aquarium fish aren't there
7 go to inventory, there they are with no lock on them either

Note: This keeps happening and has been for a while, I waited to see if it was a temporary bug and gaia will work it out, but it hasn't been.
I have two laptops does this have anything to with it?
TekoaNaman's avatar

Witty Genius

Computer Specs:
Windows XP SP3
Firefox 16.0.2

Location:
Achievements (Page and drop-down menu in bar [with gold and GC])

Bug:
Ultimate player shows up in drop-down menu as unlocked achievement but does not show up on the achievement page

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Hover over arrow to view unlocked achievements
4) Click on any link that leads to achievement page


Result:
The achievement is not available
maydayp_p's avatar

Invisible Regular

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You are probably already aware of this bug, but since it hasn't been reported since may I'll repost it, as it's a pain in the a**.
Browser: This bug effect more then myself, and is probably on more then firefox, I use firefox
Operation system: win7 64. but once again I'm not the only person this happens to


Step 1- Log onto www.gaiaonline.com

Step 2- check delete one or more items on your wishlist (the last two times I had this happen to me I believe I was deleting only one item)

Step 3- save changes

Step 4- click "view wishlist"

Step 5- see if your wishlist has disappeared

Suppose to Result:
you are supposed to have a wishlist, but it might disappear. which means you will then be required to spend hours gathering your items to read them to your wish list (which I'm not doing tonight)

Act result:
I don't know what exactly causes this, but occasionally your entire wish list will disappear. This is an old glitch, the first time it occurred on my account was over a year ago, and may be increasing in frequency, since I do not remember editing my wishlist between the last time I had it reset on me and this time (as of like 5 minutes ago)
Kanou_riou's avatar

Precious Sweetheart

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Windows vista

Browser: google chrome

Version: don't know

Brief description of the problem: When I sell an outfit it won't appear in the outfits shop (the general one, in my own store they appear)

steps to reproduce:

1 log into gaia
2 click my avatar
3 click outfits
4 selling my outfits
5 navigate to the marketplace click on the outfits shop
6 My outfits won't appear on the first pages of the outfits shop.



Note: Never hapenned before to me, I tried to sell my outfits a few times but it won't work, they don't show on the first pages of the outfits shop, just on my store when I click it. I hope that it was enough information =S
avarcoe1's avatar

Rainbow Genius

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Gobble, Gobble, Bang, Bang Bug

Short description of the problem:
I think the new event isn't quite working. It does not grant anything, even though it says that it does (tickets or an achievement). Entertaining and cool in spite of it wink

Browser: Firefox 16.0.2
Operation system: Windows 7

Step 1- Log onto www.gaiaonline.com

Step 2-Go to the Turkey event announcement

Step 3-Game opens in a separate window

Step 4-Play game, eventually getting through all five levels, although one time It did two levels and it said I completed all five - receive tickets and/or restart by selecting the item from the avatar (VERY cool captura BTW, very neat!)

Step 5-Check inventory and achievement

Suppose to Result: Tickets and an achievement


Act result: - nothing is there, including whatever tickets are?

All is good, just letting you know - totally happy to try it again later because it was fun wink
Inable to access video&prize for daily

2. Can you reproduce the problem? Yes

Windows 7

Browser: google chrome

Version: 23.0.1271.64 m

Brief description of the problem: I attempted to use the daily video and the video would not load. I attempted sign out and back in, it then prompted me that I had already completed it which was not the case.

steps to reproduce:

1 log into gaia
2 click my gaia
3 click daily video
4 wait for load
5 it does not load, refresh
6 prompts that it has already given prize

I tried this on firefox vers. unknown and it did not work first. I switched back to now my google chrome and it does not work either.
vulpineCrafter's avatar

Playful Shapeshifter

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Computer Specs:
Windows 7
Google Chrome

Location:
Achievements

Bug:
Got over a million gold but the achievement was not granted.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Get Millionare as an available achievement
4) Get 1 million or more gold on account


Result:
The achievement is not given

Notes: On the achievement page, if you click on the achievement, it shows that my progress is 0/1000000 even though I have more than a million gold. Also, it shows up under the carrot where you can see unlocked achievements, but not on the achievement page and the points were not awarded. When I logged out and then back in, it did play the animation with the achievement pop up window, but it didn't actually give me anything.

In addition to this, I searched to see if other people had this problem and it seems they have. I've also seen people saying that they will have the achievements window constantly popping up, and that the achievement goes away if you go below a million gold (which may be on purpose? But if it is I don't like it.) and these are reports from over a month ago and they still seem to be unresolved and unanswered.
MP Mule's avatar

Dapper Genius

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My problem is still not fixed. It's been over four months now since I first reported this.
-Link to initial Bug Thread Report on August 6th.
-October 25th report

MP Mule
I have filed a ticket (5630-10228165) and was told to make a thread/post here so a Developer could see it. Here is my information:

Recreating the experience:

1. Log onto Gaia.
2. Go to inventory.
3. Go to Inventory Arranger http://www.gaiaonline.com/inventory2/arranger/
4. Open House tab.
5. Try to move the 47 letters that are in the House tab into my main inventory tab.
6. It fails because the letters are locked.
7. Click "Design My Home" under the House tab.
8. Clear my home, save.
9. Return to Inventory Arranger.
10. Problem persists.

Information filed with my ticket:

1. Where on Gaia are you seeing this problem? - The inventory arranger. http://www.gaiaonline.com/inventory2/arranger/

2. What date did this problem start? - Sometime in the last couple years (I have been on hiatus). I can't know exactly when, but I noticed the problem when I logged onto this mule account on 6/2/2012.

3. What is your operating system? - Mac OS X Version 10.6.8
Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)
Edit: Also tried on Windows 7 Professional on Firefox 14.0.1

4. What exactly were you doing on the site when this problem occurred? - Trying to use the Arranger. I attempted to remove the locked letters from the House tab in the Arranger and it would not let me. It gives me an "ALERT\" stating "Items placed in your house cannot be moved."

I went to edit my actual Gaia Home by clicking "Design My Home" in the House box in the Arranger, to remove the letters from my home by clearing my Home. ( http://www.gaiaonline.com/homes/edit/ ) The letters did not show up in my Gaia Home Editor at any point. Clearing and saving it did not work. Logging out and back in, clearing it, saving it and waiting a few days did not work. Clearing my browser's cache did not work. Using a different browser did not work. Clearing the second browser's cache and trying it again did not work. Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)

I believe this is a glitch with your system and is not a problem on my end. I have tried everything feasible to get this to work and it has not.

I will provide you again with the original screenshot I took when I put in this ticket and a second one as it is currently (nothing has changed). It shows all the letters I have. There are 47 of them. I will list them:

There is a Starter Fridge and Starter Sandals before them, so the number they are in the House box is offset by 2. I will put returns after letters when the year changes, so they are not mistaken for another year.

1 Thank You Letter for Feb 2005
2 Thank You Letter for Mar 2005

3 Thank You Letter for Jan 2006
4 Thank You Letter for Jan 2006
5 Thank You Letter for Feb 2006
6 Thank You Letter for Feb 2006
7 Thank You Letter for Mar 2006
8 Thank You Letter for Mar 2006
9 Thank You Letter for Apr 2006
10 Thank You Letter for Apr 2006
11 Thank You Letter for May 2006
12 Thank You Letter for May 2006
13 Thank You Letter for June 2006
14 Thank You Letter for June 2006
15 Thank You Letter for July 2006
16 Thank You Letter for July 2006
17 Thank You Letter for August 2006
18 Thank You Letter for August 2006
19 Thank You Letter for September 2006
20 Thank You Letter for September 2006
21 Thank You Letter for October 2006
22 Thank You Letter for October 2006
23 Thank You Letter for November 2006
24 Thank You Letter for November 2006
25 Thank You Letter for December 2006
26 Thank You Letter for December 2006

27 Thank You Letter for December 2005
28 Thank You Letter for November 2005
29 Thank You Letter for October 2005
30 Thank You Letter for September 2005
31 Thank You Letter for August 2005
32 Thank You Letter for July 2005
33 Thank You Letter for June 2005
34 Thank You Letter for May 2005
35 Thank You Letter for April 2005

36 Thank You Letter for June 2007
37 Thank You Letter for June 2007
38 Thank You Letter for May 2007
39 Thank You Letter for May 2007
40 Thank You Letter for April 2007
41 Thank You Letter for April 2007
42 Thank You Letter for March 2007
43 Thank You Letter for March 2007
44 Thank You Letter for Feb 2007
45 Thank You Letter for Feb 2007
46 Thank You Letter for Jan 2007
47 Thank You Letter for Jan 2007

I will also attach 3 screenshots of the Design My Home with the letters not in it. I am showing you what is in there for each tab the letters could appear in, just to be thorough.

Screenshots:
Original Screenshot of Arranger filed with the ticket
Current Screenshot of Arranger
House Editor - Furniture
House Editor - Decor Pg 1
House Editor - Decor Pg 2

I really just want the letters to work. If you can move them from the House box to my Inventory box, that would be just wonderful.
-InsertElectricLoveHere-'s avatar

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Short description of the problem: My friend wants to delete his account he made when he was twelve and it won't let him in bug. To be honest I don't know any other way to report this so I thought I would try here. He would like an e-mail to: tchawkins93@yahoo.com


Browser:
Operation system:


Step 1- Log onto www.gaianline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:
nnair's avatar

Beloved Friend

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Hi there,

When selling outfits, please check the "Show outfit items" checkbox. A recent fix resulted in outfits not appearing in the outfits shop if this checkbox is unchecked.

Thank you,
nnair

Kanou_riou
Windows vista

Browser: google chrome

Version: don't know

Brief description of the problem: When I sell an outfit it won't appear in the outfits shop (the general one, in my own store they appear)

steps to reproduce:

1 log into gaia
2 click my avatar
3 click outfits
4 selling my outfits
5 navigate to the marketplace click on the outfits shop
6 My outfits won't appear on the first pages of the outfits shop.



Note: Never hapenned before to me, I tried to sell my outfits a few times but it won't work, they don't show on the first pages of the outfits shop, just on my store when I click it. I hope that it was enough information =S
enchantedmoga's avatar

Wealthy Giver

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Thanks for the information
nnair
Hi there,

When selling outfits, please check the "Show outfit items" checkbox. A recent fix resulted in outfits not appearing in the outfits shop if this checkbox is unchecked.

Thank you,
nnair

Kanou_riou
Windows vista

Browser: google chrome

Version: don't know

Brief description of the problem: When I sell an outfit it won't appear in the outfits shop (the general one, in my own store they appear)

steps to reproduce:

1 log into gaia
2 click my avatar
3 click outfits
4 selling my outfits
5 navigate to the marketplace click on the outfits shop
6 My outfits won't appear on the first pages of the outfits shop.



Note: Never hapenned before to me, I tried to sell my outfits a few times but it won't work, they don't show on the first pages of the outfits shop, just on my store when I click it. I hope that it was enough information =S

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