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nnair's avatar

Beloved Friend

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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Mimt's avatar

Dedicated Poster

Computer Specs:
Windows 7 Home Premium
Mozilla Firefox 14.0.1
Flash 11.3.300.265

Location:
In any forum thread that I have posted in.

Bug:
The Quicklinks tab opens, but the links are not contained in it.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to your Post History
4) Click a thread that you have posted in
5) Click the Quicklinks tab

Result:
The Quicklinks tab is empty.


Notes:
It works if I were to browse any forum, but once I post in it, it won't work.
LynTheCat's avatar

Fashionable Werewolf

3,900 Points
  • Citizen 200
  • Signature Look 250
  • Team Jacob 100
Browser:
Windows
Operation system: ?

Location: zOMG Gardens


Step 1- Log onto www.gaiaonline.com

Step 2- click on games

Step 3- scroll to zOMG

Step 4- Log into zOMG

Step 5- Defeat several creatures with your ring to gain the purple orbs

Suppose to Result: The number of purple orbs you are carrying goes higher


Act result: I can't carry any orbs, and the number doesn't change when I'm supposed to be picking up orbs.
P a n d i_17's avatar

Friendly Giver

Computer Specs:
Mac OS Lion (10.7)
Google Chrome/20.0.1132.57


Location: Any of the main tabs (Home, My Gaia, Shops, etc...)


Bug:
Gaia Cash Tree videos aren't playing in the "Volume11 Videos" option

Reproduction:
1. Log into gaia
2. Go to any of the main tabs at the top (Home, My Gaia, Shops, etc...)
3. Click the Gaia Cash Tree
4. Click "Watch Videos"
5. Click "View Volume11 Videos"
6. A window will pop up where the video will supposedly start playing

Result:
The 'loading' bar pops up but a video does not play, thus not granting me the Gaia cash

Notes:
This happens every day I try
Short description of the problem:
Try to purchase Pink Hibiscus Halter Dress in Gambino Outfitters for 1080 and it says I don't have enough gold (I have 2071).

Browser: Mozilla Firefox
Operation system: Windows 7 Starter


Step 1- Log onto www.gaiaonline.com

Step 2- Go to "Shops"

Step 3- Go to "Gambino Outfitters", enter shop.

Step 4- Locate the Pink Hibiscus Halter Dress (under "Tops" wink

Step 5- Try to purchase.

Suppose to Result:
Allow you to purchase the item if you have 1080 or above in gold.

Act result:
Does not allow you to purchase.

Notes: I DID notice similar dresses that cost 9600 Gaia gold and believe this is just an error in pricing in the store. Either way it should be fixed since it is misleading.
Insanity Sparkles's avatar

Dangerous Lunatic

5,200 Points
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  • Contributor 150
  • Tycoon 200
Ok, I am having a problem with the marketplace. One of the items I sold recentely, Space Junk for 50k who was sold to someone, I did not recieve the money for the item or a message saying the item sold. The only way I knew that the item has sold was because I got a notice for it.

If I need to direct this somewhere else, please message me if you need any other additional information.

Thank you.
nnair's avatar

Beloved Friend

3,200 Points
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Hi there,

Thank you for reporting this issue. Our devs will look into it.

nnair

Cinnybuns
Short description of the problem:
Try to purchase Pink Hibiscus Halter Dress in Gambino Outfitters for 1080 and it says I don't have enough gold (I have 2071).

Browser: Mozilla Firefox
Operation system: Windows 7 Starter


Step 1- Log onto www.gaiaonline.com

Step 2- Go to "Shops"

Step 3- Go to "Gambino Outfitters", enter shop.

Step 4- Locate the Pink Hibiscus Halter Dress (under "Tops" wink

Step 5- Try to purchase.

Suppose to Result:
Allow you to purchase the item if you have 1080 or above in gold.

Act result:
Does not allow you to purchase.

Notes: I DID notice similar dresses that cost 9600 Gaia gold and believe this is just an error in pricing in the store. Either way it should be fixed since it is misleading.
Froggie Doll's avatar

Amateur Cutie-Pie

I'm not entirely sure as of when this happened, but I left my laptop a while to do something else, and when I came back to check on some threads, I noticed that my gold count didn't seem quite right. The last time I checked, it was somewhere around 12k, and now it's suddenly up at 90k, for some reason? I made sure to double-check my inbox, notices and trades, but nothing seems to have changed there :/ So, as far as I know, nothing has been sold, and no trades have been completed, and I'm starting to feel really paranoid D: I'm afraid to do anything right now, since if it turns out I've ended up with gold that I shouldn't have, and I've accidently spent it, I really don't feel like getting into trouble for it emotion_drool

So, it could just be me, but I really have no memory of receiving the money, and it's still there when I log out and back in again D: I just really want to know what to do, and if there's a glitch or if I'm just losing my mind, thank you
nnair's avatar

Beloved Friend

3,200 Points
  • Jolly Roger 50
  • Hygienic 200
  • Friendly 100
Hi there,

Thank you for reporting this issue. Ours devs will look into it.

nnair

Mimt
Computer Specs:
Windows 7 Home Premium
Mozilla Firefox 14.0.1
Flash 11.3.300.265

Location:
In any forum thread that I have posted in.

Bug:
The Quicklinks tab opens, but the links are not contained in it.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to your Post History
4) Click a thread that you have posted in
5) Click the Quicklinks tab

Result:
The Quicklinks tab is empty.


Notes:
It works if I were to browse any forum, but once I post in it, it won't work.
A-A Ragnarok's avatar

Hallowed Perfectionist

10,500 Points
  • Champion 300
  • Olympian 200
  • Signature Look 250
Short description of the problem:
Lost my wishlist.


Windows 7 (64 bit)
Flash player version: 11.3.300.265
Mozilla Firefox

Step 1- Log onto www.gaiaonline.com

Step 2- Go to "Mails"

Step 3 - Get gift for my BDay, open it

Step 4 - Open the other 3 from inventory

Step 5 - Go to wishlist

Step 6 - check the 'Delete' option for 4 items i got

Step 7 - Click Wishlsit again

Suppose to Result:
See the wishlist items without the before mentioned 4.

Act result:
Empty wislist.

Note: Really? Like, REALLY? It's my BDay for crying out loud! *cries* There's no way imma remember all the items i wanted... *goes to cry in her emo corner* Help please?
Anastasia55's avatar

Sparkly Gawker

12,400 Points
  • Invisibility 100
  • Millionaire 200
  • Olympian 200
Computer Specs:
Windows 7
Mozilla Firefox

Location:
Trying on/wearing "Lovely genie pink bangled bra"
(global imports store dressing room, putting on item when changing avatar, viewing avatar anywhere it appears on gaia once item is on)

Bug:
Dark green pixels appearing on the bottom of the item (between tassels/bangles).

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Click customize avatar
4) Place "lovely genie pink bangled bra" on avatar
5) Do not place any other items to layer on/under "lovely genie pink bangled bra"

Supposed to Result in:
"Lovely genie pink bangled bra" will appear and the space between the tassels/bangles at the bottom of the bra will show the color under the item (in this case where no item is layered on/under the item in question the skin color of my avatar should appear).

Actual Result:
Green pixels will appear between the tassels/bangles on the "lovely genie pink bangled bra"

Notes:
It's harder to view on a normal view of the avatar but once the avatar is zoomed in (example: when customizing avatar) it is much easier to view. I've taken the item on and off but still the green pixels appear. I've examined the item on global imports (where it is sold) and also how it is shown on tektek's website and neither of these have the green pixels.
Anastasia55's avatar

Sparkly Gawker

12,400 Points
  • Invisibility 100
  • Millionaire 200
  • Olympian 200
Computer Specs:
Windows 7
Mozilla Firefox

Location:
Gaia cash tree video offers, socialvibe activities

Bug:
Socialvibe activities report that daily offer limit has been reached despite having not completed any socialvibe activities that day (or week for that matter)

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Click on the gaia cash tree
4) select video offers
5) choose "get cash" next to the socialvibe activites

Supposed Result:
Socialvibe activies will appear and allow you to receive points after completing these activies

Actual result:
Pop-up window appears stating that the daily offer limit has been reached

Notes:
Even if I select socialvibe before completing any other offers that day it still gives this result. I am able to complete other offers without this result. Only the socialvibe activities give this result. If I complete other offers and then try to complete socialvibe offers I still receive this result. I used to be able to complete social vibe activities but since the gaia cash page has changed (where it divides video and traditional offiers as opposed to being able to view all offers).
Kinosho Kawakami's avatar

Questionable Shapeshifter

21,850 Points
  • Elysium's Gatekeeper 100
  • Abomination 100
  • Hero 100
Computer Specs:
Windows 7 Ultimate
Google Chrome 20.0.1132.57
&
Mozilla Firefox 14.0.1

Location:
Outbox Message

Bug:
Cannot delete outbox message or being read, isn't moved to Sent category

Reproduction:
1) Log into www.gaiaonline.com/
2) Go to My Gaia
3) Go to Outbox Messages
4) Select a message and pick Delete

Result:
Error saying: Data Validation Error
You cannot send a message to Buckshot_Thriller

Notes:
I've been trying to delete the message for over a week with no result, presumably because the user actually read and I got a glitch that hasn't moved the message into Sent category. I'm reluctant to send a message to the user asking if it has been read or not for concern of getting yet another outbox message that cannot be deleted or moved to sent messages
Dang it its Emme's avatar

Ruthless Borg

8,800 Points
  • Sausage Fest 200
  • Invisibility 100
  • Clambake 200
Short description of the problem:
Trying to buy Doll Eyes Yellow. I just bought the Doll eyes green but decided I wanted Yellow. I was wearing Orchid tinted glasses and when I bought them the store took my money and they were still green.

Browser: Google Chorme
Operation system: Windows Seven


Step 1- Log onto www.gaiaonline.com

Step 2-Shops

Step 3-Salon Durem

Step 4- Yellow eyes

Step 5- Click Doll Eyes Yellow

Step 6- buy Doll Eyes Yellow

Suppose to Result:
Doll Eyes Turn Yellow


Act result:
Doll eyes were still Green and the store took 3,300 gold

Note: Worked when I took the glasses off

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