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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
nyunyuchii's avatar

Shadowy Darling

10,250 Points
  • Pet Lover 100
  • Trick or Treat 100
  • Friendly 100
OS: WinXP
Browser: Chrome/24.0.1312.52
location- Customize Avatar page
Description of the problem steps to reproduce:
Click on avatar beside the Gaiaonline logo to change avatar outfit. Unable to use "get nekkid", sit/stand, front/back, expression, pose, undo(5) or "Save" button . Buttons doesn't get push when I click it with my mouse. The small description for the button still appears.
only way I can change is through mobile device.
sweatdrop I'm pretty confused. EDIT-- This isn't the first time I've logged in & was unable to change. But it did worked for me today.
vixens09's avatar

Amorous Prophet

12,450 Points
  • Citizen 200
  • Conventioneer 300
  • Tycoon 200
Computer Specs:
Windows Vista Home Edition
Fire fox 13.0.1
Flash 9.0.115.0

Location:
Towns (the original one)

Bug:
Cannot access town

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/world.
4) click on the pull down for towns
5) access landing page with all the npc.
6) Click on directory.
7) . choose a town to join
8 ) the pages loads until Connecting to Town server: Joining Server.
9) The program freeze
10) Close it out and try again


Result:
Unable to access towns
Notes:
This problems has been occurring for me since towns 2 was first created.
TheWarriorGirl's avatar

Feline Bear

13,450 Points
  • Unleash the Beast 100
  • Cat Fancier 100
  • The Wolf Within 100
Computer Specs:
Windows XP
Google Chrome/24.0.1312.57
Flash: 11.5.31.138

Location:
Marketplace - my store

Bug:
I can only list 9 items to sell. I tried to sell one more and a message saying: "You can only sell (10 items) at a time" comes up.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/marketplace
4) Go to the web page www.gaiaonline.com/marketplace/mystore/showinventory/
5) Click on various items that I want to sell
6) When I get to the 10th item (there are only 9 items listed in my store) I cannot sell it because the message "You can only sell (10 items) at a time" comes up
7) Refresh the page/log out and log in again and repeat the steps 1 to 5

Result:
The same happens after I've refreshed the page or logged out and logged in again: I'm only allowed to sell 9 items in the Marketplace.

Notes:
This has been going on for quite a while, since late last year.

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