Welcome to Gaia! ::

How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
I cannot convert essence to Gold

Sign into www.gaiaonline.com
go onto http://www.gaiaonline.com/fbapps/nimbus#
Change Essence to Gold
Choose any amount
Result, it refuses to convert.
Sweet Beautie's avatar

Magnetic Sweetheart

10,850 Points
  • Thread Flip 150
  • Protector of Cuteness 150
  • Destroyer of Cuteness 150
http://www.gaiaonline.com/marketplace/itemdetail/72987/
The sell back value is 15k, but the item can't be sold in inventory =S =(

Hi, Thanks for reporting this issue. our devs will look into it.
selvinivi

Hi, Sell back option is added now.
Thanks
selvinivi
Corinn's avatar

Shameless Hoarder

18,800 Points
  • Spirit Hoarder 500
  • Overstocked 200
  • Alchemy Level 9 100
Hi there,

Thanks for reporting this issue.
Our devs will look into it.

nnair



Bug: A way in which trying to sell a 21st item in the MP results in loading a page within a page to display an error message

Computer Specs:
OS: Windows XP (32-bit)
Browser: Firefox 18.0.1
Flash: 11.5.502.146

Location:
Inventory window on the Sell An Item in the Marketplace page

Description:
If you list a 20th item for sale, then click on a different item type tab from the one you are on, the error message saying you've hit the limit for how many items you can sell doesn't pop up as it does when you click another item in the same tab, it loads a copy of the page with the error message in the inventory window.

Reproduction:

PREREQUISITE: Have 19 or fewer items for sale in your Marketplace store.

1 ) Go to www.gaiaonline.com/
2 ) Log in as a user: user name and password
3 ) Go to the web page http://www.gaiaonline.com/marketplace/
4 ) Use the "Sell an Item" option in the Marketplace menu to navigate to http://www.gaiaonline.com/marketplace/mystore/showinventory/
5 ) Select any item type tab (All, Equip, Game, etc.)
6 ) Select an item, choose price particulars, enter password to confirm listing
7 ) Repeat until your shop has 20 listings
8 ) Select a different item type tab from the one you are currently viewing
Result: The error message "You can only select (20 items) at a time" doesn't pop up as usual. Instead, the inventory window contains a complete reproduction of the entire page with the same error message in a different format and a messed-up header and main menu. See image:
User Image - Blocked by "Display Image" Settings. Click to show.


Notes: Logged out, cleared cache, logged back in, still happens.
yellentine's avatar

Devoted Lover

12,050 Points
  • Elysium's Hero 500
  • Perfect Attendance 400
  • Tycoon 200
Computer Specs:
Windows 7
Google Chrome
Flash 11.5.502.146

Location:
Avatar dress up page

Bug:
When dressing avatar items are taken off

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/avatar
4) put on eight items
5) add a ninth item
6) one of the items previously put on disappear
7) refresh page
8 ) re add ninth item.
9) save avatar


Result:
the avatar will save with one to two items missing. Items remain in inventory, but will not show up on saved avatar.

Notes:
This started at around 3 am MST on the 23rd. I tried to save my avatar twice and tried to dress her up six times with all nine items. Before I saved my avatar all items were on her, then when the screen refreshed to show my saved avatar, two items were missing. At one point it would not allow me to have more than seven items on.
nnair's avatar

Beloved Friend

3,200 Points
  • Jolly Roger 50
  • Hygienic 200
  • Friendly 100
Hi there,

Thank you for reporting this issue.
Could you please list the names of the nine items you tried to equip?

nnair

yellentine
Computer Specs:
Windows 7
Google Chrome
Flash 11.5.502.146

Location:
Avatar dress up page

Bug:
When dressing avatar items are taken off

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/avatar
4) put on eight items
5) add a ninth item
6) one of the items previously put on disappear
7) refresh page
8 ) re add ninth item.
9) save avatar


Result:
the avatar will save with one to two items missing. Items remain in inventory, but will not show up on saved avatar.

Notes:
This started at around 3 am MST on the 23rd. I tried to save my avatar twice and tried to dress her up six times with all nine items. Before I saved my avatar all items were on her, then when the screen refreshed to show my saved avatar, two items were missing. At one point it would not allow me to have more than seven items on.
yellentine's avatar

Devoted Lover

12,050 Points
  • Elysium's Hero 500
  • Perfect Attendance 400
  • Tycoon 200
Hi,

I see that you have all the items listed below and an additional item "Epic Journey" already equipped on your avatar.

nnair

1. Spring green wood elf corset
2. sandman
3. sherwood outlaw
4. the accursed ring
5. golden birch wood elf skirt
6. warm ivory satchel
7. bronze elven armlet
8. green nomad's embroidered boots
9. forest green wayfarer bracers


nnair
Hi there,

Thank you for reporting this issue.
Could you please list the names of the nine items you tried to equip?

nnair

yellentine
Computer Specs:
Windows 7
Google Chrome
Flash 11.5.502.146

Location:
Avatar dress up page

Bug:
When dressing avatar items are taken off

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/avatar
4) put on eight items
5) add a ninth item
6) one of the items previously put on disappear
7) refresh page
8 ) re add ninth item.
9) save avatar


Result:
the avatar will save with one to two items missing. Items remain in inventory, but will not show up on saved avatar.

Notes:
This started at around 3 am MST on the 23rd. I tried to save my avatar twice and tried to dress her up six times with all nine items. Before I saved my avatar all items were on her, then when the screen refreshed to show my saved avatar, two items were missing. At one point it would not allow me to have more than seven items on.
Sweet Beautie's avatar

Magnetic Sweetheart

10,850 Points
  • Thread Flip 150
  • Protector of Cuteness 150
  • Destroyer of Cuteness 150
Windows 7
Google Chrome

arrow Click MyGaia > Click Guild (I have one)

Result:
It goes to the page http://www.gaiaonline.com/gsearch/guilds
and says:

Quote:
Guilds Results (0)
Search server is currently not responding, please try again later.

Detail:SolrServer Error: Response empty after conversion in SolrServer::query


I'm trying for a couple of days. I want to delete that guild and add another one, I want to belong to a zomg clan...

Hi,

Thanks for reporting the Error issue. Our devs are aware of it.
Please contact customer support if you want to delete your guilds.

selvinivi
MP Mule's avatar

Dapper Genius

4,000 Points
  • Sausage Fest 200
  • Member 100
  • Cart Raider 100
My problem is still not fixed. It's been over SIX MONTHS now since I first reported this.
-Link to initial Bug Thread Report on August 6th.
-October 25th report
-November 25th report
-December 26th report

MP Mule
I have filed a ticket (5630-10228165) and was told to make a thread/post here so a Developer could see it. Here is my information:

Recreating the experience:

1. Log onto Gaia.
2. Go to inventory.
3. Go to Inventory Arranger http://www.gaiaonline.com/inventory2/arranger/
4. Open House tab.
5. Try to move the 47 letters that are in the House tab into my main inventory tab.
6. It fails because the letters are locked.
7. Click "Design My Home" under the House tab.
8. Clear my home, save.
9. Return to Inventory Arranger.
10. Problem persists.

Information filed with my ticket:

1. Where on Gaia are you seeing this problem? - The inventory arranger. http://www.gaiaonline.com/inventory2/arranger/

2. What date did this problem start? - Sometime in the last couple years (I have been on hiatus). I can't know exactly when, but I noticed the problem when I logged onto this mule account on 6/2/2012.

3. What is your operating system? - Mac OS X Version 10.6.8
Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)
Edit: Also tried on Windows 7 Professional on Firefox 14.0.1

4. What exactly were you doing on the site when this problem occurred? - Trying to use the Arranger. I attempted to remove the locked letters from the House tab in the Arranger and it would not let me. It gives me an "ALERT\" stating "Items placed in your house cannot be moved."

I went to edit my actual Gaia Home by clicking "Design My Home" in the House box in the Arranger, to remove the letters from my home by clearing my Home. ( http://www.gaiaonline.com/homes/edit/ ) The letters did not show up in my Gaia Home Editor at any point. Clearing and saving it did not work. Logging out and back in, clearing it, saving it and waiting a few days did not work. Clearing my browser's cache did not work. Using a different browser did not work. Clearing the second browser's cache and trying it again did not work. Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)

I believe this is a glitch with your system and is not a problem on my end. I have tried everything feasible to get this to work and it has not.

I will provide you again with the original screenshot I took when I put in this ticket and a second one as it is currently (nothing has changed). It shows all the letters I have. There are 47 of them. I will list them:

There is a Starter Fridge and Starter Sandals before them, so the number they are in the House box is offset by 2. I will put returns after letters when the year changes, so they are not mistaken for another year.

1 Thank You Letter for Feb 2005
2 Thank You Letter for Mar 2005

3 Thank You Letter for Jan 2006
4 Thank You Letter for Jan 2006
5 Thank You Letter for Feb 2006
6 Thank You Letter for Feb 2006
7 Thank You Letter for Mar 2006
8 Thank You Letter for Mar 2006
9 Thank You Letter for Apr 2006
10 Thank You Letter for Apr 2006
11 Thank You Letter for May 2006
12 Thank You Letter for May 2006
13 Thank You Letter for June 2006
14 Thank You Letter for June 2006
15 Thank You Letter for July 2006
16 Thank You Letter for July 2006
17 Thank You Letter for August 2006
18 Thank You Letter for August 2006
19 Thank You Letter for September 2006
20 Thank You Letter for September 2006
21 Thank You Letter for October 2006
22 Thank You Letter for October 2006
23 Thank You Letter for November 2006
24 Thank You Letter for November 2006
25 Thank You Letter for December 2006
26 Thank You Letter for December 2006

27 Thank You Letter for December 2005
28 Thank You Letter for November 2005
29 Thank You Letter for October 2005
30 Thank You Letter for September 2005
31 Thank You Letter for August 2005
32 Thank You Letter for July 2005
33 Thank You Letter for June 2005
34 Thank You Letter for May 2005
35 Thank You Letter for April 2005

36 Thank You Letter for June 2007
37 Thank You Letter for June 2007
38 Thank You Letter for May 2007
39 Thank You Letter for May 2007
40 Thank You Letter for April 2007
41 Thank You Letter for April 2007
42 Thank You Letter for March 2007
43 Thank You Letter for March 2007
44 Thank You Letter for Feb 2007
45 Thank You Letter for Feb 2007
46 Thank You Letter for Jan 2007
47 Thank You Letter for Jan 2007

I will also attach 3 screenshots of the Design My Home with the letters not in it. I am showing you what is in there for each tab the letters could appear in, just to be thorough.

Screenshots:
Original Screenshot of Arranger filed with the ticket
Current Screenshot of Arranger
House Editor - Furniture
House Editor - Decor Pg 1
House Editor - Decor Pg 2

I really just want the letters to work. If you can move them from the House box to my Inventory box, that would be just wonderful.
Short description of the problem: Some items with claimed sellback values are not actually possible to sell back.


Browser: Mozilla Firefox 17.0.1
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Buy one of the following items in the marketplace: Medium Green Holiday Tree, Medium White Holiday Tree, Riot Shield. Take note that these have all listed sellback values.

Step 3- Go to your inventory list.

Step 4- Click on the newly purchased item.

Suppose to Result: You're given an option to sell the item back from your inventory for the previously listed sellback price.


Act result: No sellback option given; only Equip/View in your house, Gift and Donate.

I'm sure there are other items with the same issue but these are the ones I know of.
vixens09's avatar

Amorous Prophet

12,450 Points
  • Citizen 200
  • Conventioneer 300
  • Tycoon 200
Computer Specs:
Windows Vista Home Edition
Fire fox 13.0.1
Flash 9.0.115.0

Location:
Towns (the original one)

Bug:
Cannot access town

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/world.
4) click on the pull down for towns
5) access landing page with all the npc.
6) Click on directory.
7) . choose a town to join
8 ) the pages loads until Connecting to Town server: Joining Server.
9) The program freeze
10) Close it out and try again


Result:
Unable to access towns
Notes:
This problems has been occurring for me since towns 2 was first created.

Quick Reply

Submit
Manage Your Items
Other Stuff
Get GCash
Offers
Get Items
More Items
Where Everyone Hangs Out
Other Community Areas
Virtual Spaces
Fun Stuff
Gaia's Games