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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Cruznick06's avatar

Apocalyptic Glitch

12,700 Points
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Flashy Summer Top (2) Displaying an average mp value of 2,139,490g within inventory
Flashy Summer Top Displaying an average mp value of 2,139,490g on mp


**NOTE: This has not impacted Gaia's functionality or performance in any way, however I am wondering why such a large mp value might be displayed for an item that would not have a value over 100g at most times. I do not know if this could be a sign of a more serious underlying issue or not so I felt I should report it.**

OS: Windows 7 Home Premium

Browser: Google Chrome 23.0.1271.95 m
Adobe Flash 11.5.31
Java 1.7.0.7

Step1: Log into gaiaonline.com

Step2: Go to market place and check current mp value of Flashy Summer Top
ALT Step2: Go to inventory and click on Flashy Summer Top if you own one

Act Result: Flashy Summer Top will display average mp value of 2,139,490. The value has been the same for approximately one day so far.


I checked this with both of my accounts and was rather puzzled. I will say that I have seen high mp values on low-cost items before but never in the millions. Again I will state this has not impacted Gaia's performance so it is not a high priority but I still felt I should notify someone of such an odd occurrence.

This is a screenshot of the displayed mp value in my inventory:
User Image
madmom2two's avatar

15,850 Points
  • Healer 50
  • Hunter 50
  • Survivor 150
I am unable to get item from the overseer in my tank. I haven't been able to get it for three days now. Any suggestions?
Thanks
shadowswhiskers13 -'s avatar

Profitable Hunter

15,900 Points
  • Millionaire 200
  • Seasoned Warrior 250
  • Money Never Sleeps 200
hello,
the server I use is Firefox on a MAC OS X 10.4.

I cannot list any items on marketplace.
I am trying to list items at my store.
It keeps saying error and telling me to report it here.

Please fix this issue.
nnair's avatar

Beloved Friend

3,200 Points
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  • Friendly 100
Hi there,

Thanks for reporting the issue.
Could you please let me know which version of Firefox you are using? Please upgrade your firefox browser to the latest version and try again.

nnair

shadowswhiskers13 -
hello,
the server I use is Firefox on a MAC OS X 10.4.

I cannot list any items on marketplace.
I am trying to list items at my store.
It keeps saying error and telling me to report it here.

Please fix this issue.
shadowswhiskers13 -'s avatar

Profitable Hunter

15,900 Points
  • Millionaire 200
  • Seasoned Warrior 250
  • Money Never Sleeps 200
I have the 3.6.28 version of Firefox on my computer. And nnair, my computer's an old E-Mac. I've tried to upgrade the type of Firefox from this, and after a point, my computer couldn't handle the new version of Firefox.

nnair
Hi there,

Thanks for reporting the issue.
Could you please let me know which version of Firefox you are using? Please upgrade your firefox browser to the latest version and try again.

nnair

shadowswhiskers13 -
hello,
the server I use is Firefox on a MAC OS X 10.4.

I cannot list any items on marketplace.
I am trying to list items at my store.
It keeps saying error and telling me to report it here.

Please fix this issue.
nnair's avatar

Beloved Friend

3,200 Points
  • Jolly Roger 50
  • Hygienic 200
  • Friendly 100
Hi,

This issue has been fixed.
You will now be able to sell items on all versions of Firefox.

Thanks,
nnair

shadowswhiskers13 -
I have the 3.6.28 version of Firefox on my computer. And nnair, my computer's an old E-Mac. I've tried to upgrade the type of Firefox from this, and after a point, my computer couldn't handle the new version of Firefox.

nnair
Hi there,

Thanks for reporting the issue.
Could you please let me know which version of Firefox you are using? Please upgrade your firefox browser to the latest version and try again.

nnair

shadowswhiskers13 -
hello,
the server I use is Firefox on a MAC OS X 10.4.

I cannot list any items on marketplace.
I am trying to list items at my store.
It keeps saying error and telling me to report it here.

Please fix this issue.
shadowswhiskers13 -'s avatar

Profitable Hunter

15,900 Points
  • Millionaire 200
  • Seasoned Warrior 250
  • Money Never Sleeps 200
Thanks for fixing the issue. I can list items now!

-shadowswhiskers13
nnair
Hi,

This issue has been fixed.
You will now be able to sell items on all versions of Firefox.

Thanks,
nnair

shadowswhiskers13 -
I have the 3.6.28 version of Firefox on my computer. And nnair, my computer's an old E-Mac. I've tried to upgrade the type of Firefox from this, and after a point, my computer couldn't handle the new version of Firefox.

nnair
Hi there,

Thanks for reporting the issue.
Could you please let me know which version of Firefox you are using? Please upgrade your firefox browser to the latest version and try again.

nnair

shadowswhiskers13 -
hello,
the server I use is Firefox on a MAC OS X 10.4.

I cannot list any items on marketplace.
I am trying to list items at my store.
It keeps saying error and telling me to report it here.

Please fix this issue.
Aidified's avatar

Desirable Smoker

Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0

Location:
Daily treat

Bug:
Watched the Daily Treat video, picked a card and it said I was rewarded 200GC, the GC was not added to my account.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the Daily Treat page
4) Click on the video to watch it
5) Picked the card all the weay to the left.
6) Said 200GC!
7) Click claim reward,
8 ) Says "Success!"
9) No GC rewarded, however.
User Image - Blocked by "Display Image" Settings. Click to show.
Result:
The GC cash is not added to the GC box.

Notes:
I keep refreshing but it's still not being added to my GC. I have searched this problem on forums, people have similiar complaints but mistake the GC symbol with the GG symbol. The symbol shown on my screen is the GC symbol. I still have that page open. Just incase. I have been told that the Daily Treat only rewards up to 7GC; but my screen shows otherwise; I'm confused.

Please fix this asap and have the GC rewarded to me. Thank you.
I'm having an issue with moving things around my profile. It's effecting text boxes, pictures and Avatars.

Steps
1. Log on to Gaia
2. Go to your profile section.
3. Go to Edit Profile
4. Create a text box, Picture or Avatar
5. Move the text box, Picture or Avatar once
6. Move the text box, Picture or Avatar again

(Result) The text box, Picture or Avatar barely moves at all the second time you move it, and it will continue barely moving. If you have already moved the Box, Pic or Avi before, even after you refresh, it will still move slowly.

I am using Google Chrome and Windows 7.
Kurohimemiya's avatar

Demonic Darling

11,100 Points
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  • Demonic Associate 100
  • Novice Healer 150
madmom2two
I am unable to get item from the overseer in my tank. I haven't been able to get it for three days now. Any suggestions?
Thanks

Make sure there are fish in your tank. If there aren't, you won't get a reward.
I believe the theory behind it is you get a reward for taking care of your fish each day. No fish, no reward.
nnair's avatar

Beloved Friend

3,200 Points
  • Jolly Roger 50
  • Hygienic 200
  • Friendly 100
Hi there,

Thanks for reporting the issue.
I suggest you to please try any of the following :
1. Logout and log back in
2. Clear your cache
3. Try a different browser.

nnair

Yuki Odjin
I'm having an issue with moving things around my profile. It's effecting text boxes, pictures and Avatars.

Steps
1. Log on to Gaia
2. Go to your profile section.
3. Go to Edit Profile
4. Create a text box, Picture or Avatar
5. Move the text box, Picture or Avatar once
6. Move the text box, Picture or Avatar again

(Result) The text box, Picture or Avatar barely moves at all the second time you move it, and it will continue barely moving. If you have already moved the Box, Pic or Avi before, even after you refresh, it will still move slowly.

I am using Google Chrome and Windows 7.
madmom2two's avatar

15,850 Points
  • Healer 50
  • Hunter 50
  • Survivor 150
I have several fish in my tank.
Kurohimemiya
madmom2two
I am unable to get item from the overseer in my tank. I haven't been able to get it for three days now. Any suggestions?
Thanks

Make sure there are fish in your tank. If there aren't, you won't get a reward.
I believe the theory behind it is you get a reward for taking care of your fish each day. No fish, no reward.

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