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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
MP Mule's avatar

Dapper Genius

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I have filed a ticket (5630-10228165) and was told to make a thread/post here so a Developer could see it. Here is my information:

Recreating the experience:

1. Log onto Gaia.
2. Go to inventory.
3. Go to Inventory Arranger http://www.gaiaonline.com/inventory2/arranger/
4. Open House tab.
5. Try to move the 47 letters that are in the House tab into my main inventory tab.
6. It fails because the letters are locked.
7. Click "Design My Home" under the House tab.
8. Clear my home, save.
9. Return to Inventory Arranger.
10. Problem persists.

Information filed with my ticket:

1. Where on Gaia are you seeing this problem? - The inventory arranger. http://www.gaiaonline.com/inventory2/arranger/

2. What date did this problem start? - Sometime in the last couple years (I have been on hiatus). I can't know exactly when, but I noticed the problem when I logged onto this mule account on 6/2/2012.

3. What is your operating system? - Mac OS X Version 10.6.8
Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)
Edit: Also tried on Windows 7 Professional on Firefox 14.0.1

4. What exactly were you doing on the site when this problem occurred? - Trying to use the Arranger. I attempted to remove the locked letters from the House tab in the Arranger and it would not let me. It gives me an "ALERT\" stating "Items placed in your house cannot be moved."

I went to edit my actual Gaia Home by clicking "Design My Home" in the House box in the Arranger, to remove the letters from my home by clearing my Home. ( http://www.gaiaonline.com/homes/edit/ ) The letters did not show up in my Gaia Home Editor at any point. Clearing and saving it did not work. Logging out and back in, clearing it, saving it and waiting a few days did not work. Clearing my browser's cache did not work. Using a different browser did not work. Clearing the second browser's cache and trying it again did not work. Browsers used: Firefox 14.0.1 and Safari 5.1.7 (6534.57.2)

I believe this is a glitch with your system and is not a problem on my end. I have tried everything feasible to get this to work and it has not.

I will provide you again with the original screenshot I took when I put in this ticket and a second one as it is currently (nothing has changed). It shows all the letters I have. There are 47 of them. I will list them:

There is a Starter Fridge and Starter Sandals before them, so the number they are in the House box is offset by 2. I will put returns after letters when the year changes, so they are not mistaken for another year.

1 Thank You Letter for Feb 2005
2 Thank You Letter for Mar 2005

3 Thank You Letter for Jan 2006
4 Thank You Letter for Jan 2006
5 Thank You Letter for Feb 2006
6 Thank You Letter for Feb 2006
7 Thank You Letter for Mar 2006
8 Thank You Letter for Mar 2006
9 Thank You Letter for Apr 2006
10 Thank You Letter for Apr 2006
11 Thank You Letter for May 2006
12 Thank You Letter for May 2006
13 Thank You Letter for June 2006
14 Thank You Letter for June 2006
15 Thank You Letter for July 2006
16 Thank You Letter for July 2006
17 Thank You Letter for August 2006
18 Thank You Letter for August 2006
19 Thank You Letter for September 2006
20 Thank You Letter for September 2006
21 Thank You Letter for October 2006
22 Thank You Letter for October 2006
23 Thank You Letter for November 2006
24 Thank You Letter for November 2006
25 Thank You Letter for December 2006
26 Thank You Letter for December 2006

27 Thank You Letter for December 2005
28 Thank You Letter for November 2005
29 Thank You Letter for October 2005
30 Thank You Letter for September 2005
31 Thank You Letter for August 2005
32 Thank You Letter for July 2005
33 Thank You Letter for June 2005
34 Thank You Letter for May 2005
35 Thank You Letter for April 2005

36 Thank You Letter for June 2007
37 Thank You Letter for June 2007
38 Thank You Letter for May 2007
39 Thank You Letter for May 2007
40 Thank You Letter for April 2007
41 Thank You Letter for April 2007
42 Thank You Letter for March 2007
43 Thank You Letter for March 2007
44 Thank You Letter for Feb 2007
45 Thank You Letter for Feb 2007
46 Thank You Letter for Jan 2007
47 Thank You Letter for Jan 2007

I will also attach 3 screenshots of the Design My Home with the letters not in it. I am showing you what is in there for each tab the letters could appear in, just to be thorough.

Screenshots:
Original Screenshot of Arranger filed with the ticket
Current Screenshot of Arranger
House Editor - Furniture
House Editor - Decor Pg 1
House Editor - Decor Pg 2

I really just want the letters to work. If you can move them from the House box to my Inventory box, that would be just wonderful.

Hi, I've passed this to our devs.

Thanks
selvinivi
Slaaneshi Horror's avatar

Omnipresent Abomination

selvinivi
Achievements Glitch
(Alchemy Level 2 and Level 3)

Browser: Firefox 14.0.1
Operating System: Windows Vista Home Edition
Other: Running the latest versions of Java and Flash

Issue: Back on the 26th of July, I got to level 2 and level 3 and was not granted the achievements. I've only found one other person with this problem, and they don't seem to have their achievements yet either. They got to their levels on the 21st. It's been 13 days and I still have neither.

Method: Log out and Log back in.
Method: Log out, restart browser, log back in.
Method: Try entering The Bifrost.
Method: Try buying something from The Bifrost.
Method: Try crafting another formula.

Screenshot: Just to show I am indeed level 3. [ x ]

I have tried all of these. Nothing is working.
Thank you for any help you can offer.
Yero Chi's avatar

Beloved Lunatic

Thanks for reporting.
Our devs will look into this.

nnair


Computer Specs:
Windows 7 Starter Edition, 32-bit
Internet Explorer 9.0.8

Location:
Achievements

Bug:
1) I have chnaged clothes atleast twice a day, everday, for the past 3 days, and still have not been awarded the Hygenic Achievement.

2) I have sold 2 items at more than 2% profit, and still have not received the Profitable Achievement.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go inventory
4) Change outfit, and save

1) Same as 1 and 2 above.
2) Buy an item in the markeplace from another user
3) Immediately list the same item for sale in my store for atleast 50% profit
4) Item is bought by another user for atleast 50% profit, usually the same day

Result:
Despite changing my avatars clothes 3 days in a row, I still have not received the Hygenic Achievement. Despite selling 2 items for more than 2% profit, I still have not received the Profitable Achievement.

Notes:
The 2 items I bought and sold for profit on the marketplace were:

1) Mummy Mask. Bought 8/6/12 at 8:14 pm for 2 gold, sold 8/6/12 at 8:54 pm for 3 gold (50% profit)

2) Hockey Mask. Bought 8/7/12 at 4:55 pm for 2 gold, sold 8/7/12 at 5:03 pm for 20 gold (900% profit)
Computer Specs:
Windows 7
Latest version of Mozilla Foxfire

Every time I try to edit a post, I will see my original writing for a few seconds, then it will disappear. Also, the box will move down the page when the writing is gone. If you hit the back button to go to your previous page, the original post will return. The same thing happens if you have already written something, hit preview, and the text will disappear. But, you will still be able to see a preview with your writing.

Location:
Any post you are trying to edit or preview

Bug:
As you are trying to edit a post, the text disappears.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to any of your previous posts in forums or guilds
4) Click on Edit post
5) You are at the editing screen

Result: You see your text for a few seconds, then it disappears, leaving the text box blank. You can't edit your post at all.

Notes: This whole bug seems to only happen for me on the new footer. When I switched to the old footer, editing returned to normal.
suraaaah's avatar

Bloodthirsty Lovergirl

16,600 Points
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  • Risky Lifestyle 100
  • Elocutionist 200
Alchemy Malfunction, item not in inventory after it being successfully crafted.

Browser: Google Chrome
Operation system: Windows 7 Home Premium


Step 1- Log onto www.gaiaonline.com
Step 2-Alchemy
Step 3-Crafted completed formula (forgotten reverie)
Step 4-Checked inventory (item not present)
Step 5-Logged in and out, item still not present.

I've rechecked my alchemy page just to make sure the formula wasn't still there (it wasn't), and have rechecked my inventory multiple times, and forgotten reverie still isn't there. It's not a big deal, but just a pain when I went through the trouble to craft it.
Paw Pad Club President's avatar

Magnetic Explorer

6,650 Points
  • Generous 100
  • Beta Critic 0
  • Beta Treasure Hunter 0
Computer Specs:
OS -Mac OSX 10.5 Leopard
Browser - Chrome, Firefox

Location:
Jigsaw -main "puzzle mat"

Bug:
Pieces disappear after being placed somewhere, preventing the completion of a puzzle.

Reproduction:
1) Log on to your Gaia user account
2) Click the "Games" tab at the top left, in the header
3) Click on "Jigsaw"
4) Go into a puzzle room, either in a server or by yourself
5) Choose a puzzle on any level (I usually play on Insane)
6) Begin piecing it together


Result:
At random intervals, a piece will simply disappear, preventing puzzle completion and rewards.

Notes:
It usually happens with you are placing a piece from the shuffled pieces section to the left section of the puzzle. As I mentioned above, it happens at random intervals. I switched browsers from Chrome to Firefox, and it happened on both of them.
I have reason so believe someone tampered with my outfits, everytime I try and change an outfit, it says.

Whoops! We could not save your avatar. Plese try again.

Error: Invalid referring page.

Since Please is misspelled, the tampering is obvious.

To see this, click on your Outfits Tab outside of your Dress Up page and attempt to change your Avi.

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