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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Slaaneshi Horror's avatar

Hardened Member

selvinivi
Achievements Glitch
(Alchemy Level 2 and Level 3)

Browser: Firefox 15.0
Operating System: Windows Vista Home Edition
Other: Running the latest versions of Java and Flash

Issue: Back on the 26th, I got to level 2 and level 3 and was not granted the achievements. I've only found one other person with this problem, and they don't seem to have their achievements yet either. They got to their levels on the 21st. It's been 5 days and I still have neither.

Method: Log out and Log back in.
Method: Log out, restart browser, log back in.
Method: Try entering The Bifrost.
Method: Try buying something from The Bifrost.
Method: Try crafting another formula.

Screenshot: Just to show I am indeed level 3. [ x ]

I have tried all of these. Nothing is working.
Thank you for any help you can offer.
Mighty josh yates's avatar

5,850 Points
  • Ultimate Player 200
  • Survivor 150
  • Alchemy Level 1 100
hay im playing this game called soul crash and i was told to level up to 10 and id get some exstra stuff but when i got there and clicked on the link(from facebook) it sead i need to level up whitch i did also idk if it is your game or not but it keeps not letting me play every other 2 days its werd if im not clear message me couse this isent the only time its happend and i feel like leaving gaia for all the errors that are jypting me burning_eyes crying
FMA 4 eva's avatar

8,250 Points
  • Treasure Hunter 100
  • Market Browser 100
Faunzy's Flute glitch

Browser: Latest version of Firefox
Operating System: Windows Seven
Other: Running the latest versions of Java and Flash

Issue: I went to a message from Faunzy dated August 23 and got this:
"[NPC] Faunzy
Sorry, pal!
You'll have to come back after Wednesday the 31st of December, 1969 at 04:00 PM and challenge me again"

I have the Flute equipped all the time and have changed my avatar twice in the past three Weeks and one of those times was today, in the hopes of fixing the glitch on my own. It did not work.

Step one: Go to gaiaonline.com.
Step two: Log in using username.
Step three: Go to My Gaia.
Step four: Go to Mail.
Step five: Click on and open a message from Faunzy.
Step six: Click on your choice of Rock, Paper or Scissors
Step seven: Get error message:

[NPC] Faunzy

Sorry, pal!

You'll have to come back after Wednesday the 31st of December, 1969 at 04:00 PM and challenge me again

Notes: I got a new message from Faunzy today after I changed my avatar, but when I clicked on my choice, I got the same error message.

I hope this is enough information; I have a history of being too vague in describing things.

Any help with this issue would be greatly appreciated.
Thank you!
xXSynnXx's avatar

Beloved Werewolf

6,950 Points
  • Ultimate Player 200
  • Gender Swap 100
  • Nudist Colony 200
Short description of the problem: Unable to vote for the Edmund's Shop


Browser: Google Chrome
Operation system: Windows 7 Home Premium


Step 1- Log onto www.gaiaonline.com

Step 2- Click Forums

Step 3- Click Announcements then Community Announcements

Step 4- Click Edmund's Shop: Thanks for Helping!

Step 5- Click the "Cast Your Vote" button

Suppose to Result: I have no clue, I guess I should be able to vote on some thread?


Act result:Uh oh, it looks like you never completed the Rebuilder event. Only those who completed the event and received the Rebuilder achievement are allowed in this thread.

Note: I even have the Rebuilder's Volunteer Bracelet. So I don't know why it won't let me vote.

Have you completed the event.

selvinivi
illusion4life's avatar

8,900 Points
  • Jolly Roger 50
  • Treasure Hunter 100
  • Money Never Sleeps 200
I came back to gaia after a hiatus, and while trying to do the "achievements", it will not allow me to get the "hygienic"! I have completely changed clothes for weeks daily, and while it says I should have it after changing 2 days in a row.... what about weeks?? Several other members are also having the same problem and we have talked about it in the achievements forum and nothing has enabled us to earn that particular achievement. And before it is suggested, yes, I have deleted cookies and histories and everything else on my computer, the achievement is buggy!!! Please help us unlock the really simple achievement that is impossible to get?!?! Thank you in advance for looking into this.

OS: windows 7
Browser: Google Chrome

Thanks for reporting, our devs are aware of this and they'll look into it.

selvinivi
illusion4life's avatar

8,900 Points
  • Jolly Roger 50
  • Treasure Hunter 100
  • Money Never Sleeps 200
xXRayne_RosengardeXx
Short description of the problem: Unable to vote for the Edmund's Shop


Browser: Google Chrome
Operation system: Windows 7 Home Premium


Step 1- Log onto www.gaiaonline.com

Step 2- Click Forums

Step 3- Click Announcements then Community Announcements

Step 4- Click Edmund's Shop: Thanks for Helping!

Step 5- Click the "Cast Your Vote" button

Suppose to Result: I have no clue, I guess I should be able to vote on some thread?


Act result:Uh oh, it looks like you never completed the Rebuilder event. Only those who completed the event and received the Rebuilder achievement are allowed in this thread.

Note: I even have the Rebuilder's Volunteer Bracelet. So I don't know why it won't let me vote.


1st reward: bracelet
2nd reward: shirt
3rd reward: achievement & vote eligibility!
luckychant's avatar

Shy Bunny

7,950 Points
  • Alchemy Level 1 100
  • Alchemy Level 2 100
  • Alchemy Level 3 100
Marketplace Glitch

Browser: Google Chrome
Operating System: Windows 7
Other: Running the latest versions of Java and Flash

Issue: About an hour ago, one of my marketplace listings expired and I never got the item back. I logged out and back in, restarted browser, checked the item's listing (Inari's Beads Gen. 3) and checked my store and inventory. I waited a while and still haven't gotten my item back.

Edit: I just now got my item back. It sent me into a bit of a scare, took a while to come back.
Dukes's avatar

Hot Genius

9,700 Points
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  • Super Tipsy 200
  • Firestarter 200
illusion4life
Post about bug

Came to report this, going to report it formally with their form.

Short description of the problem:
Hygienic Achievement is not being granted.

Browser:
Mozilla Firefox 15.0 (Just updated, was using prior 14.? build as well and had same issue)
Google Chrome 21.0.1180.83 m

Operation system:
Windows 7 Professional SP1 OEM

Step 1- Log onto www.gaianline.com

Step 2- Change avatar outfit

Step 3- Save outfit

Step 4- Wait 24 Hours

Step 5- Change avatar outfit

Step 6- Save outfit

Suppose to Result:
Grant achievement Hygienic

Act result:
Null

I found evidence through a Google search that this problem potentially dates back to the Olympics event, though there was a gap in the posting in that thread so perhaps you guys fixed it and it broke again.

Thanks for reporting, our devs are looking into it.
selvinivi
xXSynnXx's avatar

Beloved Werewolf

6,950 Points
  • Ultimate Player 200
  • Gender Swap 100
  • Nudist Colony 200
illusion4life
xXRayne_RosengardeXx
Short description of the problem: Unable to vote for the Edmund's Shop


Browser: Google Chrome
Operation system: Windows 7 Home Premium


Step 1- Log onto www.gaiaonline.com

Step 2- Click Forums

Step 3- Click Announcements then Community Announcements

Step 4- Click Edmund's Shop: Thanks for Helping!

Step 5- Click the "Cast Your Vote" button

Suppose to Result: I have no clue, I guess I should be able to vote on some thread?


Act result:Uh oh, it looks like you never completed the Rebuilder event. Only those who completed the event and received the Rebuilder achievement are allowed in this thread.

Note: I even have the Rebuilder's Volunteer Bracelet. So I don't know why it won't let me vote.


1st reward: bracelet
2nd reward: shirt
3rd reward: achievement & vote eligibility!


The original forum thread didn't say anything about having to do it over and over again at all nor was there anything to do after I received the bracelet.
Mighty josh yates
hay im playing this game called soul crash and i was told to level up to 10 and id get some exstra stuff but when i got there and clicked on the link(from facebook) it sead i need to level up whitch i did also idk if it is your game or not but it keeps not letting me play every other 2 days its werd if im not clear message me couse this isent the only time its happend and i feel like leaving gaia for all the errors that are jypting me burning_eyes crying

Hi Josh,
You are level 10 and you got EXL Battle Goggles from Terri T. Please explain what really going on and I will check and try to help. What message did you receive? please step by step.
Thanks,
Mark
mlos

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