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jseverin's avatar

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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cash and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Computer Specs:
Windows XP
Chrome/14.0.835.186
Win 10, 3,183,10

Location:
Forums: Quick Reply/Reply Box

Bug:
"Drunk-Lookin" captcha appears in quick reply and will not go away. Captcha does not appear in Reply Box.

Reproduction:

1) Go to www.gaiaonline.com/
2) Go to http://www.gaiaonline.com/forum/
3) Click any forum or subforum
4) Click on "Quick Reply" or "Reply Box"
5) Captcha appears
6) Fill out words correctly
7) Click submit/reply

Suppose to result: Post is submitted; redirects you to new post

Act result: The captcha remains and will not submit my post.
Hi!
I did the logout, login and all but I have had this happen in two different sessions today. When I try to play my friends tank in Booty Grab, where it usually wells when a game is full, it tells me 'The owner cannot play their own tank'. Even tho we are in the same house I'm not the owner, 13th_hour is the owner. It was fine when I played it several times yesterday.

Thanks!
OS: Windows 7
Browser: Chrome/14.0.835.187 Safari/535.1

Location: Gambino Outfitters and Customize Avatar

Bug:
Fitted Shorts items (all) have a green square surrounding them when you put them on your avatar.

Reproduction:

1) Go to www.gaiaonline.com/
2) Go tohttp://www.gaiaonline.com/gaia/shopping.php?key=tctmkgjtjekkblii#?tps=all;1;datedesc
3) Click Bottoms
4) Click 3

Suppose to result: View avatar looking amazing in Fitted Shorts items

Act result: A green error square encompasses my avatar wearing the shorts
In homes and the arena for them none of the details of any room are showing up. Things such as light fixtures and windows, etc.. and I just entered my house in the competition!

Also why are no bugs showing up for me in Towns? Everyone else is getting them. I haven't seen a fly in 2 days!

Thanks
Hepatitus Sundae's avatar

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i use windows 7/ firefox

location : meebo aka IM screen

When doing the money smiley a typo occurs. When you type (money) the smiley appears normally, but if ya do it like ($) a " ( " will be next to the smiley. Its not rly a problem but it iss annoying.
Frawstee's avatar

Wealthy Lunatic

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So I was tryign to equip the Dionaesil 8th gen I own and nothing would happen I clicked at least hafl the forms and nothing would happen I clciked em multiple times nothing happens no changes are made to my avatar

Im sure not alot of people own or care for this item but I like this item and its depressing that it no longer works T.T
Computer Specs:

OS:Windows 7 Home Edition
Browser: Firefox 7.0.1
Other Info: Flash 10.3.183.7

Bug: Booty Grab will not load or play after a while.

Location: Any attempt to play Booty Grab.

Reproduction:

1) Find a glowing tank.
2) Attempt to play Booty Grab.
3) Finish game.

Result:

The game works normally for a certain amount of time, and then any further attempts to play result in the tank showing nothing but a frozen image of water. The first time this happened, it was after 3 plays, after which I logged out and cleared my cache, the second time it happened after 1. I did note that the Booty Grab indicators showed that other people were playing the tanks that froze on me, I have no idea if the tanks froze on them as well.

EDIT: This just happened today, the game was working fine yesterday.
EDIT 2: Flash updated to 11.0.152. Also based on help I've gotten in the forums, the problem seems to be that certain types of accessing Booty Grab uses an older version (I get version 125 instead of 132 in the address bar. In this fashion:

1: Booty Grab indicator: Freezes or moves very slowly and only shows the water.
2: Direct tank link: Am asked for a Captcha with every other attempt, also freezes or moves slowly.
3:Tanks in signatures: Works normally.
Hepatitus Sundae's avatar

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Firefox/ windows 7

location : towns

bug : When i go inside almost any house it will freeze my computer than crash the flashplayer, sometimes I have to restart my PC.

more info : This also happens to my bff, but it happens to me more.

Reproduction :

go to my home or m bff's home (we live next to eahother whee )

go outside

enter random house due to curiosity of my neighbors who I never see.

supposed to happen : go in house it loads properly, and I see whats probably an empty room.

what happens instead : i see just the walls and floor of the home, it freezes. The mouse still moves but I cant move my avi, see chat bubbles, or type. A pop up saying the flashplayer has crashed appears (sometimes this doesnt appear and I have to restart my computer)

more info : this has been going on for months . . . please fix it.
Computer Specs:
Windows XP Pro
Google Chrome 14.0.835.187
Flash 9.0.115.0

Location:
My account only (That I know of)

Bug:
I try to delete one item. Then, Sudden Lag, Then Bam, KAPUT! 6-Year Wishlist is Completely Gone.

Reproduction:
1) Log into my account.
2) View wishlist.
3) Compare to wishlist at or before 7PM EST this evening.

Result:
Wishlist is obliterated.
Notes:
I don't care what you need to do to my account to get it back, but I've been maintaining that Wishlist the whole 6 years I've been here and I want it back.
too many viruses!!!
deuceloosely's avatar

Gracious Flatterer

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Computer Specs:
Windows XP (serv pack 3)
Mozilla FF 3.6...
Flash (latest version)

Location:
My account

Bug:
I look into my house and half of the items I once had placed are no longer there.

Reproduce / Result:
I go to My Gaia, then to My House.
I try to Design my House.
At about 95% loaded, I get this:
failed load
file:http://s.cdn.gaiaonline.com/images/housing/lt_obj_02e_s1.png

I attempt to clear my house of everything and start over:
There was an error removing your gameflag.
Furthermore, when I try to move anything from my inventory to my Home, the Locker opens up.
I can't even move items into my Home storage area for placement.

Notes:
I still have the items that aren't arranged in my House but I can't put them back in or even load the window to arrange what's already in it.
Amanda the Panda Queen's avatar

Tipsy Bear

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Problem: My 'Outfits' feature isn't working


Browser: Internet Explorer(I think version 8 or 9)
Operating system: Windows Vista Home Premium


Step 1~ Log onto http://www.gaiaonline.com/
Step 2~ Click on 'Avatar' under 'My Gaia'
Step 3~ Click on 'Outfits' when it's enabled through Gaia Labs


Suppose to Result: A box will appear over my items with my saved outfits and the new outfit slots available for purchase.


Act result: No box appears at all, and the 'Outfits' button lowers as if it pops up, but nothing is there at all.

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