Welcome to Gaia! ::

jseverin's avatar

3,550 Points
  • Conventioneer 300
  • Beta Gaian 0
  • Beta Voter 0
How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cash and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
Tilly_1735's avatar

4,750 Points
  • Dressed Up 200
  • Forum Sophomore 300
  • Money Never Sleeps 200
IRDC abt doing this the right way k cuz many many people have this same problem i looked at a few forums thts how i know, You guys really need to Fix The Problem with the HOmes on Gaia, Many people are all having problems with it. it wont load and all their stuff is gone. they still have their items but It wont show in the houses and clearing the room doesnt fix the problem. it WONT let you re-arrange/add your items. when you try to this Pops Up:::
Error.

failed load file:http://s.cdn.gaiaonline.com/images/housing/wall_obj_29.png

Yes, we are aware of the issues, and working to fix them right now.

jseverin
Ma6is's avatar

Unbeatable Survivor

8,600 Points
  • Heckler 50
  • Medalist 100
  • Survivor 150
HI idk if i have to leave this message here if i can enter here plz!!!

House BUG


we will try to fix all the bugs related to House but the end of November.
jseverin
Ma6is's avatar

Unbeatable Survivor

8,600 Points
  • Heckler 50
  • Medalist 100
  • Survivor 150
Tilly_1735
IRDC abt doing this the right way k cuz many many people have this same problem i looked at a few forums thts how i know, You guys really need to Fix The Problem with the HOmes on Gaia, Many people are all having problems with it. it wont load and all their stuff is gone. they still have their items but It wont show in the houses and clearing the room doesnt fix the problem. it WONT let you re-arrange/add your items. when you try to this Pops Up:::
Error.

failed load file:http://s.cdn.gaiaonline.com/images/housing/wall_obj_29.png


Hi hi there ^^
I have problems with my house too would plz vote in the poll?
and if there is sothing else which it is not mention ion my post feel free to leave a comment and i will add it ^^

thx... hope u can help ^^

PD: if u know about someone who has the same problem roll the post biggrin

*desing-my-home-doesn-t-load-error-window-appears-bug*

We are aware of the issues with the House, we are working to fix them.
jseverin
Yun San's avatar

Unbeatable Shapeshifter

7,850 Points
  • Dressed Up 200
  • Survivor 150
  • Brandisher 100
ok so i had 12 outfit slots that i could save my outfits into
well recently i just discovered that one of them is empty and wont let me save an outfit into it but it says that i have bought 12 slots and that the next slots (13 and up) will cost me more but yet i cant use my 12th slot please help me

I believe that you didn't save the 11th outfit, that's why you couldn't save the last 12th outfit. Try it again, and let us know if you still having issue.
jseverin
Graven123's avatar

Wheezing Gekko

7,450 Points
  • Luck of the Draw 50
  • Cat Fancier 100
  • Happy Holidays 2k13! 100
i dont know if this is a bug or not but.

i was on bidblast and i was bidding on the zombie dog.

i was bidding and all of a sudden it said i won the auction!

but then the auction kept going and i got no notification and no gold was taken from me.

so, yeah.

Sorry can't reproduce this issue.

jseverin
jellykans's avatar

Playful Guildswoman

WinXP/FF8.0

Upper left of My Gaia page - the Friends section is arranged in vertical rows rather than horizontal, and the arrangement is irregular, so I cannot tell at-a-glance who among my friends is online. I thought this due to al ag-associated glitch, but MoonRise is over and carbonphyber's alert makes that unlikely.

This has been consistent and reproducible over several days, with clearing cache and from start-up.
Irako of the Desert's avatar

Invisible Scarface

13,600 Points
  • Survivor 150
  • Battle: Knight 100
  • Invisibility 100
Short description of the problem: Incorrect amount of items being found when searching the Marketplace for "guardian totem" or "totem"; Cannot change amount of items being shown at a time (20->50->100). Screenshot 1 and Screenshot 2


Browser: Firefox
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Go to www.gaiaonline.com/marketplace

Step 3- In the search bar, type in the search terms "guardian totem" or "totem"

Step 4- Hit the Enter key or click Search

Supposed to Result: The correct amount of search results is supposed to display; If there are more than 20, 50, or 100 items found, the thing that says "Display 20 | 50 | 100 results per page" is shown.

Actual Result: The amount of search results comes back as 6 and the Display Results thing is shown. Screenshot 1 and Screenshot 2 (images hosted on Photobucket)

Extra Note: If I type in "guardian" by itself to search, there's no problems. I don't know if there are other search terms where this is happening.


Works as expected on all our computers. "Display 20 | 50 | 100 results per page "

jseverin
Klysus's avatar

Revered Millionaire

5,850 Points
  • Threadmaster 200
  • Inquisitor 200
  • Millionaire 200
Short description of the problem: Avatar image graphic missing from Dander 7th Gen.


Browser: safari
Operation system: IOS 5


Step 1- Log onto www.gaiaonline.com

Step 2- Go to www.gaiaonline.com/mygaia

Step 3- View Avatar

Supposed to Result: Clouds should be showing not white pixels

Actual Result: Clouds are missing, white pixels

Extra Note: Look at my avatar for proof


Please enter your bug to Artist forum.http://www.gaiaonline.com/forum/site-feedback/avatar-item-glitch-report-thread/t.69242947/
jseverin
jellykans's avatar

Playful Guildswoman

WinXP/FF8.0
Saw the dev alert from Pan about Daily Chance in Barton Town. I only get the sound effects, no gold. It's consistent, after cache clearing and exiting/resuming firefox. I just wrote it off to lag-associated glitches, all of which I seem to have. (It's been weeks, if not months.)
Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1


This happened yesterday.
See, I have been collecting daily gaia cash on this mule for quite a while now.

I got to collect 501 gaia cash, and decided to buy a Ravenwood Manor and send it to my main account.
The thing is, gaia deducted 499 from my account (so now I'm at 2 gaia cash) but my main account did not receive the item, nor did it end up in this account's inventory.

Is there something I'm missing here?
I'm sure it should have been sent to the "correct" user (and that I didn't mistype the name) because I chose the username from the drop-down menu from the friend list, and didn't type it down.

I'm sorry if this is the incorrect place to report this issue.
Is there anyone I can talk to regarding this matter?
Thanks.
Leviticus Lo's avatar

Man-Lover

Not technically a bug, but I wasn't certain where else to report it. Apologies if this is the incorrect place to report this.

Basically, all it is is the Brown Werewolf from the Halloween event has a typoed tag. Instead of "2k11", it has "sk11". Though perhaps intentional for some reason, it seemed unlikely.

Again, I apologize if this is the wrong place to report something of this sort.

Quick Reply

Submit
Manage Your Items
Other Stuff
Get Items
Get Gaia Cash
Where Everyone Hangs Out
Other Community Areas
Virtual Spaces
Fun Stuff
Gaia's Games