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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cash and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
unknownuser2's avatar

Beloved Friend

OS: WinXP
Browser: Firefox 10.0.2

"Matomy.com", again don't are paying the gaia cash, after watch their videos.

They add fake infos, about the watched videos.

If you write for them, they don't send a reply...

Hi,

Could you please let me know the following:

1.which offer did you take, the exact one.(the video from matomy) I tried one offer and it worked fine, granted gcash.
2.Did you wait one day..because some offers takes longer time to show gaiacash.


Thanks
selvi
Shadowless Knight's avatar

Invisible Phantom

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Computer Specs:
Windows Vista Home Edition
Location: inventory special

Bug:
fame star masquerade ultimate prize: spice the pumpkitten did not receive it

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page market place
4) Go to search and look up fame star masquerade and buy it
5)Go to my gaia then click inventory, click special, and then click the famestar masquerade, click the lets rock button when picking the team pick chromatic chaos or the other team which i cannot remember what the name is, and then click on the bring on the bring it on button to the very end and win
6) Click on the claim your prize
7) result is supposed to be the spice the pumpkitten.

Result:
No spice the pumpkitten just other items I got before like stereo hearts.

Notes:
THIS IS A CHANCE ITEM, so duplication will be hard.

I played both sides got to the end on both sides, won and did not receive the item..
It is getting really annoying

Hi,

Since this is a chance item there can be any variety of items.We checked your inventory and you have got Vocaltude item for winning the CI.

Thanks
selvinivi
Isabella Montoya Chiquete's avatar

Moonlight Lover

Browser: Google Chrome
Operation system: Mac


1) Log onto www.gaiaonline.com
2) Go to cash shop
3) Purchase Rosamund's Revenge
4) Click purchase and a link comes up that says save 49 Gaia Cash and more click here
5) Click link, which links me to AutoCash page
6) Click on Subscribe to AutoCash after checking the agreement to terms and services box
7) Get a note saying I am already subscribed to AutoCash


Result:
Should have gotten 49 Gaia Cash off of my purchase.

Notes:
I unsubscribed from AutoCash a little bit ago for a small moment of time. Realizing that I actually wanted to continue with AutoCash, I reactivated my account. I got a screen telling me my next billing date would be February 24th. February 24th came and went and I didn't get my Gaia Cash. I also didn't get the item today that was sent to those who had Gaia Cash for 3 months at a time.

Hi,

Did you first subscribe before you purchased the cash shop item.If you're not subscribed then you will not be getting the gaia cash.

Thanks
selvinivi
shu-chan1013's avatar

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Short description of the problem:
I'm trying to add fish to my aquarium,mostly the one's from daily chance/dumpster dive. It 'saves' them,but if I feed them,they die(they get x's for eyes) or if I save and leave to come back they are in my inventory again. This has been happening for 3 days now...please help

Browser:Google Chrome
Operation system:Windows 7

Location: My Aquarium

Step 1- Log onto www.gaiaonline.com

Step 2- complete daily chances for each page and dumpster dive

Step 3- go to my aquarium. Add fish gained from the marketplace, daily chance/dumpster dive: 2 Aquarium Cathulus, 2 aquarium spikeys, a watermeat(lite),and a kiki kitty(lite)

Step 4- save aquarium. Feed fish.

Step 5-leave page or refresh.

Suppose to Result: Fish are supposed to live.


Act result: feeding the fish kills them, and leaving the aquarium page or refreshing the page puts the fish back into my inventory.

This is the 3rd week in a row I have posted this report and nothing has been done............


I have passed this to our devs.

Thanks
selvinivi
Isabella Montoya Chiquete's avatar

Moonlight Lover

selvinivi

I had subscribed back to autocash long before I purchased it (at least 5-7 days).
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/inventory/
4) Click on Alice's Crimson Dress.
5) Click on Equip Item
6) Get taken over to www.gaiaonline.com/avatar/
7) Alice's Crimson Dress doesn't appear to me and it isn't equipped.

Does this happen to everyone or just me?

Hi, We are not able to reproduce it.

Thanks
selvinivi


Then should I try buying another one and seeing what happens or what?
Never mind I figured out it's strictly only meant to be worn by female avatars.
lilloulou's avatar

Angelic Bunny

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Short description of the problem:
Searching for "crosstitch" doesn't return the right number of found results.

Browser: Firefox 10.0
Operation system: Windows Vista 64bits

Step 1- Log onto http://www.gaiaonline.com/
Step 2- Log in as a user: user name and password
Step 3- Go to the web page http://www.gaiaonline.com/marketplace/
Step 4- Search for "crosstitch" (without the quotes)
Step 5- Press on the "Go" button

Suppose to Result:
Display a number representing the amount of found results (here it would have been 20 at the time I did the search).

Act result:
Display 0 result.

Note: It's actually the same kind of problem which occured with Love Charm III which I had reported here: http://www.gaiaonline.com/forum/reporting-bugs/bug-reports-for-the-week-of-feb06th-feb12th/t.77710969_6/#6 Knowing that, I'm sure it will make it easier to find what's wrong smile

Note 2: Also, it's not really a bug, but some items from the new shop are tagged under "crosstich" instead; obviously, the same search problem occur with that tag.

Edit: Search result gives out the right amount of items now smile There's only the typo left with the tagging wink
pd2care's avatar

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shu-chan1013
Short description of the problem:
I'm trying to add fish to my aquarium,mostly the one's from daily chance/dumpster dive. It 'saves' them,but if I feed them,they die(they get x's for eyes) or if I save and leave to come back they are in my inventory again. This has been happening for 3 days now...please help

Browser:Google Chrome
Operation system:Windows 7

Location: My Aquarium

Step 1- Log onto www.gaiaonline.com

Step 2- complete daily chances for each page and dumpster dive

Step 3- go to my aquarium. Add fish gained from the marketplace, daily chance/dumpster dive: 2 Aquarium Cathulus, 2 aquarium spikeys, a watermeat(lite),and a kiki kitty(lite)

Step 4- save aquarium. Feed fish.

Step 5-leave page or refresh.

Suppose to Result: Fish are supposed to live.


Act result: feeding the fish kills them, and leaving the aquarium page or refreshing the page puts the fish back into my inventory.

This is the 3rd week in a row I have posted this report and nothing has been done............



I've been having the same problem for a week now, only my fish aren't dying. My fish DO leave the main tank to Barrett's every time I exit/refresh and come back. Same OS and browser.
glass aquarium's avatar

Fuzzy Fatcat

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Browser-Internet explorer

Location-Inventory

Step 1-Log on to Gaia Online

Step 2-Go to Cash Shop

Step 3-Buy 2012 March Monthly Collectible Letter

Step 4-Go to My Inventory

Step 5-Click on special tab

Step 6-Click on 2012 March Monthly Collectible Letter

Step 7- refresh

Act result: There are no choices as to which monthly collectible to choose. Also, the letter is frozen and i can't sell it on the marketplace, so it's pretty much pointless.

Hi,

You have to wait till the middle of the month to reveal. And I'm not able to reproduce the 2 issues, Inventory frozen and can't sell in marketplace. Please try again.

Thanks
Selvinivi
Days of Raine's avatar

Eloquent Informer

7,100 Points
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Computer Specs:
Windows Vista, Firefox [latest version]

Location:
Wishlist

Bug:
All items from my wishlist have disappeared

Reproduction:
Exited browser, signed back in, checked again.

Result:
Still no items on my wishlist.
Katsu Chikin's avatar

Greedy Fatcat

7,300 Points
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Browser> Google Chrome
Operation system> Windows XP
Computer> Dell Mini Notebook

Location> Bid Blast
Bug> Bid Blast item Sable Monarch Disappeared Mysteriously

Step 1> Go to www.gaiaonline.com/
Step 2> Log in as a user. username and password
Step 3> Go to web page www.gaiaonline.com/bidblast/
Step 4> Buy a bid tickets
Step 5> Bid an Item on the auction
Step 6> Won as the top bidder

Suppose to Result> Gongrazzles will pop up and the Gold will also automatically deducted from my account, and item will be transferred to my inventory or Admin will send a message along with the link to tell the winner to claim the prize

Act result> The item i just won (this week at 4pm 29 february) has suddenly disappeared from the auction. it was the Sable Monarch, and other item just replaced mysteriously it's Harayama the Panda which supposed to be last week item on the auction. the position suppose to be like this before>>1.permafrost, 2.skyward mechanic, 3.Sable Monarch, 4.yakisoba dare. but the position now turn onto this>>1.Harayama the Panda, 2.permafrost, 3.skyward mechanic, 4.yakisoba dare.....where's Sable Monarch gone???

Note> I'm really sure that i was the Top Bidder / Winner on that auction. but up till now not even the PM has send, the item of this week auction which i have won, the Sable Monarch still missing, like it never exist on the auction before. please take an action to this problem because it never happen to other whom have ever won, to be honest it was really the first time for me to won an expensive item. Thank you ms.Selvinvi
TalentedTori's avatar

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Browser: Mozilla Firefox and Internet explorer
Operation system: PC Windows 7

Step 1- Log onto www.gaiaonline.com

Step 2- Log on through Facebook.

Step 3- Go to Friends page

Step 4- Hover around for the IM chat bar to appear

Step 5- Even change settings to everyone available to see my online status.

Suppose to Result: Have an IM chat bar


Act result: There is no IM chat bar. And I have tried this on a friend's computer. And it was fine on her account, she made an actual account through gaia while I synced it to facebook. And I had no chat bar when I logged into my account on her computer. And offline on my current computer I saw the chat bar, but still not on this account. With that I have reason to believe it's the syncing with facebook. If this can be fixed I would be overfilled with joy. Please and thanks. biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin biggrin


P.S This has been going on for a few weeks. Thought I was just being a stupid newbie at first. sweatdrop But, now I'm beginning to think otherwise. mrgreen
shu-chan1013's avatar

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shu-chan1013
Short description of the problem:
I'm trying to add fish to my aquarium,mostly the one's from daily chance/dumpster dive. It 'saves' them,but if I feed them,they die(they get x's for eyes) or if I save and leave to come back they are in my inventory again. This has been happening for 3 days now...please help

Browser:Google Chrome
Operation system:Windows 7

Location: My Aquarium

Step 1- Log onto www.gaiaonline.com

Step 2- complete daily chances for each page and dumpster dive

Step 3- go to my aquarium. Add fish gained from the marketplace, daily chance/dumpster dive: 2 Aquarium Cathulus, 2 aquarium spikeys, a watermeat(lite),and a kiki kitty(lite)

Step 4- save aquarium. Feed fish.

Step 5-leave page or refresh.

Suppose to Result: Fish are supposed to live.


Act result: feeding the fish kills them, and leaving the aquarium page or refreshing the page puts the fish back into my inventory.

This is the 3rd week in a row I have posted this report and nothing has been done............


I have passed this to our devs.

Thanks
selvinivi


thank you ^.^

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