Bug reports for the week of Aug 15 - Aug 22

[Nitemare87]

Computer Specs:
Windows XP
Firefox 6.0

Location
Login

Bug
After you put in your user name and password you get this after you click enter to log in.


If you click the x to x out of a tab and then bring up a new tab and go to gaiaonline.com you are fine you don't get the bug.

when switching from one account to another
1. log out of one acct
2. get an "Uh oh! incorrect login info. . ." notice with "set not supported for: nonce" underneath
3... repeat steps 2-4 of previous

I will forward your issue to our devs.
jseverin

[Blood-of-the-Heart Dragon]

I have had a problem posting in guilds I own. Everytime I click on the "post reply" button i get brought to a permission error page. Saying I cant post there. Even though I own it.

Can you please solve this problem soon.

User: Blood-of-the-Heart Dragon

Please contact our customer service/mods. Please follow the instructions how to enter a bug, I need more details in order to verify your issue.
jseverin

[Raspberry Martini]

Not able to offer or accept Trade

Computer Specs:
Windows Vista
Firefox 3

Location: Trade
Bug: I cannot offer a trade, and when trying to accept a trade sent to me, nothing happens.

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page http://www.gaiaonline.com/gaia/bank.php
4) Click on open trade
5) Enter items for the trade
6) Enter password and click "offer"
7) Page refreshes and nothing happens. My trade is empty and nothing has been offered.



Result: Any attempt to trade isn't working correctly.

Notes: Today, I signed on and tried again, and this time it accepted my password. The problem? I didn't put what I wanted in my half of the trade, and it won't allow me to change it. I have another older account and I traded with someone on that account. It worked with no problem. I used the same laptop.

I have tried trading on this account on multiple laptops. Same problem occurs.

Please contact customer service they will be able to help you out.
jseverin

[Lacrimosa Once Again]

Short description of the problem: I can't change my gender!

Browser: Firefox/3.6.15
Operation system: Windows XP

Step 1- Log on to gaia.

Step 2- Go to inventory

Step 3- click on gender bender potion

Step 4- Use

Suppose to Result: I should be female

Act result: An Error pops up saying the item wasn't in my inventory, then it disappears. I tried this with multiple potions, and can't afford to keep spending 50K to keep buying and testing them.

Screenshot;


Our devs are looking to fix your issue. Once the issue will be fixed, i will contact customer service to refund your Gold/potion.
j

[Xareya]

Short description: Notices are delayed.

Browser: Chrome

Step 1 - Post Thread
Step 2 - Wait for Reply (no notice)
Step 3 - Reply to reply (no notice)
Step 4 - Wait about 10 minutes.

Basically, someone makes a reply in a thread and I don't get a notice for it until much later. Furthermore, when I notice there has been a reply (but there is no notice) and reply to it, the notices will tell me there is a new reply to a thread when I log on. The new reply would, of course, be the last one I posted.

Not a huge thing, but as a roleplayer it lets me know when people are online and posting.

[Olivia Danger]

Short description of the problem:
The 'warning: you are leaving the site' page sometimes comes up while I am navigating within Gaia, not clicking external links.

Browser: Google Chrome
Operation system: Windows XP

Location: Gaia


Step 1- Log onto www.gaiaonline.com

Step 2- Click on a link within Gaia, such as Home or Shop, etc.


Suppose to Result: I am sent to where ever I am trying to go.


Act result: My url bar displays "www.giaonline.com/gaia/redirect.php?r=" and the screen warning me that I am leaving the site comes up, even though I am not.


Notes: This has happened to me at least five times this week, while clicking on different Gaia navigation links. Refreshing does not help. I have to go back and try clicking the link again.

Edit: It just happened again. Even re-clicking on the Gaia button on my bookmarks bar doesn't work. I have to remove "/gaia/redirect.php?r=" and hit enter before it will take me back to Gaia.


Can you please try it now, and let me know if you can still reproduce this bug? Please write the exact steps if you will be able to reproduce it.
jseverin

[Olivia Danger]

Short description of the problem:
Sometimes when I try to try on an item in the marketplace, and an ad pops up.

Browser: Google Chrome
Operation system: Windows XP

Location: Marketplace


Step 1- Log onto www.gaiaonline.com

Step 2- Click on Marketplace

Step 3- Choose any item to view

Step 4- Click on the "Try it on" button


Suppose to Result: The item I'm trying on shows up on the dressing room image of my avatar.


Act result: An ad that stretches across my screen pops up.


Note: When this happens, and I exit the ad, I try to click on the "Try it on" button again, and the ad pops right back up, taking up the screen.

Sorry to hear that, sometimes we have annoying ads, try to add an ad blocker.

[_Trock_]

I made a post about this in the parent forum. But I'll duplicate it here and let that thread die.
I'll do without the generic post format as these are clearly server side issues that are probably specific to my account.

Bellow is the original post:

_Trock_

Hello,

I'm not really sure if these are specific to my account but I haven't really heard of this elsewhere.
I would like to bring up 3 bugs I've been experiencing (unless stated otherwise they are related to this account):

1) Private Messages: Some of my PMs never reach my friend's inboxes. This seems to be an issue with only some other accounts. But when it does happen with those users, then it is a quite frequent occurrence. One user that comes to mind is -[J e s s]-. For instance I currently have two PMs in my outbox that she should receive, yet she has not gotten anything.
This has been going on for a long time now. I actually don't bother PMing her so much anymore because it is tedious. I just chat with her in the forums.
Additional help:
- Seems to be a two way issue, I don't get all her PMs, and she just doesn't get all of mine.
- I've been modded/demodded a few times since 03 and I've experienced odd behaviors in my inbox on occasion after the switch. It might be worth considering.

2) Achievements: Ever since I hit 8700~ points or so I have not gotten any new achievements in my "available" list. The first time I noticed this issue was for the easter 2011 event. My listing stayed empty despite the event achievements being available (and it has been empty ever since).
Additional help:
- It is still possible for me to complete achievements. They will show in my completed list.

3) Gift Present boxes (account : Hiddensecret): I have a set of "present" boxes (not gifts people sent me) on my mule account that I have been unable to open for a while now (probably over a year). I get an error upon trying to open them.

General Error
Error opening gift, please try again. serial_not_in_owner_location

I think this one might be a little more widespread. But where others seem to have it resolve itself in time, mine have been that way for ages now.
Additional help:
- Present boxes are marked as locked. Dunno if this helps.

If you ever think this isn't the right place, or if there's anything I can do to contact the right people (or help) let me know.
If any staff members could acknowledge this post it would be greatly appreciated. I'm not expecting a quick fix, it would however be nice to know for sure that I don't need to find another way of getting this info across.

Thanks for taking the time to read through this.

Because of my PM issues it might be smarter to contact me via the aforementioned thread ( here ). You never know.

[Kateryu]

Short description of the problem: Cannot create alchemy items, even though all of the materials are present.

Browser: Google Chrome 13.0.782.112 m
Operation system: Windows 7

Step 1- Log onto www.gaiaonline.com

Step 2- Under shop, click 'Alchemy'

Step 3- Click 'Ready' tab.

Step 4- Click 'Complete' next to the formula you wish to complete.

Step 5- Click 'Craft.'

Suppose to Result: Either some form of 'Congratulations!' or 'Alchemy Failed.'


Act result: Scrolls to the top of the page with the same 'Complete' popup. This will remain regardless of how many times you click it.

[4th Doctor]

Hi


I am using Google Chrom on a Dell.


Step 1: Treasure chest appeared in upper right hand corner

Step 2: I bought a "luck key" at the cash shop, following a link on the treasure chest that popped up. 99 cash was deducted from my total

3: clicked on Unlock- error popped up. Did not recognize key

4. went to inventory- no key

5. refreshed- no key

6. Refreshed- still an error message on treasure chest link

7. longed in an hour later- no key

result: 99 cash deducted without receiving item

[MilkFlavoredCheerios]

Gaia Cash Shop Won't Work

Computer Specs:
Windows Vista Home Edition
Mozilla Firefox 6.0
JAVA Version 6.0.260.3
Flash Version (Most Recent as of August 21st. Could not find it.)

Location: Gaia Shops, Shops pull down menu, Chance Items Menu

Bug: The Gaia Cash shop link won’t work. Any attempt to click on the hyperlink to the cash shop simply redirects to the Gaia marketplace for browsing. Also, whenever trying to access the Shop from either Menu, the link seems to be unresponsive.

Reproduction:
1) Go to www.gaiaonline.com
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/shops/
4) Click on La Victoire (Gaia Cash Shop) shop link
5) Web page redirects to general marketplace/search bar for items (Not supposed to happen)
---------
6) Pull down "Shops" Tab on bar under Gaia Logo and Avatar
7) Click "Cash Shop" link (Unresponsive, not supposed to happen)
---------
8) Pull down "Shops" Tab on bar under Gaia Logo and Avatar
9) Click "Premium Items" link
10) On top bar under previously used bar, click "Chance Items" link
11) Click "Get One" box under symbol for current Chance Item (Unresponsive, not supposed to happen)

Result: Any attempt to access the cash shop results in a redirect to the general marketplace or is unresponsive.

Notes: I just updated Mozilla Firefox and Adobe Flash today, to their most recent updates. I do use AdBlockPlus, but I have tested it with it both "On" on all Gaia websites, and "Off" on all Gaia websites. Results were the same. I have also attempted to do these steps on two other other accounts on the same computer. Results were the same. I have also attempted to use this account on my iPod Touch 4th Generation Version 4.3.3 on the Safari Application, NOT using the Gaia Online Application. Results the same.

There are also many other accounts that are trying to find help for this same issue. Here are some various topics that I used the search terms "Cash Shop Not Opening" in the Forums Search Bar.
Here. Here. Here. And Here.
And there are many, many more besides these few.
Please don't ignore this bug when you can't replicate it once. It's an issue that has many leaving Gaia and (a big one for you, I'm guessing) won't be spending any more money on Gaia Cash Cards. Please fix it.

[Neapolitan Skies]

Short description of the problem:
Email account verification keeps failing.


Browser: Google Chrome/13.0.782.112
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Click on alert in bubble by avatar

Step 3- Says an email failed to be sent to my current email and I will be blocked if I don't change my email and click verification code

Step 4- Put in new email, click verification code that was sent to email...

Step 5- Repeat steps 1-4

Suppose to Result: Isn't it supposed to go away and stop threatening to ban me?


Act result: I am clicking the verification links in my email, but it says the mail had failed to be sent to my email. I have changed my email 3 times. Now I'm out of active emails to change it to... I don't want to be banned. D:

EDIT:
So I logged out then back in and got it again so I could give the exact wording:

"Hey, I've got...
! 1 Account Notice
Hover: Email delivery problem: we had a problem delivering an email to you
Click: Woe! Unable to Deliver Mail!

Our attempts to send a message to (email address here) have failed. That address is now blocked.

To resolve this you can either change your email address or try to remove the block.

If you think this is a mistake, please contact us."

URL for page: http://www.gaiaonline.com/account/mail?action=deliveryproblem&__gaia_t_=4982

[Kirito Kuro no Kenshi]

Specifically, the video offers. They aren't loading. Is there anything that would cause this? It started doing this out of the blue not too long ago.

I do not have adblock, or any similar program.
Changing accounts does not work.
Clearing the cache does not work.
Switching browsers does not work.
plis help me
browse google chrone
operat system windows vista

We are aware of this issue. Sometimes the videos are broken or empty, its depends on the company who is running the video.

[Unzombie]

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

Rally bubbles doing all kinds of crazy things.
It puts the ending word, no matter how long or short the sentence on another line and adds more lines.

example

This is an
example.

Also 1 character per line sometimes.

example

e
x
a
m
p
l
e
.

I'm sorry but I was not able to reproduce your bug. Do you still have the same issue?
jseverin

[Akumu Nakidasu]

MilkFlavoredCheerios

Gaia Cash Shop Won't Work

Computer Specs:
Windows Vista Home Edition
Mozilla Firefox 6.0
JAVA Version 6 update 26 (build 1.6.0_26-b03)
Flash Version (Most Recent as of August 21st. Could not find it.) < same for me

Location: Gaia Shops, Shops pull down menu, Chance Items Menu

Bug: The Gaia Cash shop link won’t work. Any attempt to click on the hyperlink to the cash shop simply redirects to the Gaia marketplace for browsing. Also, whenever trying to access the Shop from either Menu, the link seems to be unresponsive. <<same

Reproduction:
1) Go to www.gaiaonline.com
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/shops/
4) Click on La Victoire (Gaia Cash Shop) shop link
5) Web page redirects to general marketplace/search bar for items (Not supposed to happen)
---------
6) Pull down "Shops" Tab on bar under Gaia Logo and Avatar
7) Click "Cash Shop" link (Unresponsive, not supposed to happen)
---------
8) Pull down "Shops" Tab on bar under Gaia Logo and Avatar
9) Click "Premium Items" link
10) On top bar under previously used bar, click "Chance Items" link
11) Click "Get One" box under symbol for current Chance Item (Unresponsive, not supposed to happen)

Result: Any attempt to access the cash shop results in a redirect to the general marketplace or is unresponsive.

Notes: I just updated Mozilla Firefox and Adobe Flash today, to their most recent updates. I have also attempted to do these steps on two other other accounts on the same computer. Results were the same. I have downloaded many different browsers now trying to make it work but to no avail. (Google Chrome, Internet explorer, Safari)

There are also many other accounts that are trying to find help for this same issue. Here are some various topics that I used the search terms "Cash Shop Not Opening" in the Forums Search Bar.
Here. Here. Here. And Here.
And there are many, many more besides these few.
Please don't ignore this bug when you can't replicate it once. It's an issue that has many leaving Gaia and (a big one for you, I'm guessing) won't be spending any more money on Gaia Cash Cards. Please fix it.

I used your post since it's basically the same for me, but changed some info that is different! Hope you don't mind...

GAIA!!!!! Come on now! (Why don't you just make the cash shop like all the other shops? why does it have to open in its own special window? this is the problem >---< )

Was not able to reproduce your issues. Please try again, clear the cache and cookies
jseverin