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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cash and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
The Fair Knight's avatar

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Hey Devs, etc.

I have a bug, and a few others I know have had this happen to.
But randomly my wishlist will clear itself. It has happened twice this week and I am un-sure why.
I usually have to re-add everything from scratch.

it usually only occurs after i have changed the donation/quest/bought status of a wishlist item.

thanks.
unknownuser2's avatar

Beloved Friend

The "Daily Chance" isn't work today (04-03-2012), when I try access appear this message:

"Permission Error
There was a problem granting your request. Please try again."


Please fix it.

Browser: Mozilla Firefox 11
Cautionibite47's avatar

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This may be a push, but the meebo chat bar isn't signing me on. It's saying "Sign in to Gaia Online to chat" But I'm already signed on and even posting this! I've tried logging in and out every way possible but nothing seems to change. This isn't just a problem for me, my friend says it doesn't work for him either.
Please fix this as soon as possible. Thank you.

This is a known issue and our devs are working on it.

Thanks
selvinivi
Isis Wife Of Osiris's avatar

Magical Star

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My Aquarium Inventory list isn't showing. I open it and can see Barrett, but the list of fish, items and sutff isn't there.
Eriu-hime's avatar

Liberal Nerd

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I cannot get into the flash space for the Easter event- what should I do? Is it a glitch? Anyone else having this problem?
Lugia Senpai's avatar

King Sentai

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User Image:
I have a bug to report a out your bid blast marketplace game that was supposed to be fair for everyone. I just tried it once again for Bom Bom The Bunny and I was I e the first place spot but when the timer was counting down and I kept clicking the bid button and when it hit 0, i wasn't even in the top ten bidders anymore when I clearly was in the #1 spot to win that item.

It has done this to me about 4 times already the first two times I thought it was a fluke and don't report it because if that assumption but when it happened again just recently, I started to wonder why would it do it again with princess manner... Then I tried it this week for the Bom Bom the Bunny pet and it did it again. Auction ID: 1195 Bom Bom The Bunny, and I was in the first place spot and it refreshed itself kicking me out of the spot and and out of the top ten listing.

This has happened to me and many others that I noticed that posted in the Questions and Assitance section.. And the bunny should have been mine by fair reasoning and me staying up just to win the cute ball of fluff. I hope to hear back about this issue and if there is a way to get that item that I should have gotten for being in the first place spot for.

I have refreshed my page. I have logged in and out, I even cleared my cookies and cache and it was still the same..
☆〜(ゝ。∂)
werewolfbitevictim's avatar

Rainbow Genius

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I'm trying to get achievements and for some reason i had the mark twain one available I was quoted 100 times, and now, the achievement is nowhere to be found. I'm also having trouble with all my other achievements actually being awarded. i had bad moon equipped and the twilight sin for team Edward and team Jacob and both were not awarded.
I try entering my Garage, but as soon as the environment is done loading, it freezes on me.
Then, it won't continue on at all.
Hera's avatar

Aged Gaian

I'm having Meebo issues after it came back up.

I thought it was my laptop because my laptop is a pile of crap when it comes to gaia. (loading slow etc). I know now that it isn't since the same thing just happened to me now on my main PC.

Im in the middle of typing something to someone in meebo, and it just stops me from typing.

Google chrome doesn't crash - I can switch tabs and everything. But when I'm in the gaia tab i can't click or scroll or ANYTHING. I can't even exit out of the tab that gaia is in.


SO, Please take a look at your coding, or what have you and make sure all the kinks are out because right now, several of my friends are having the same issue.

This isn't something you would even know about unless a Gaia Member were to tell you about it. So, I truly hope a Admin or some sort is reading this, and tests it out on their own.

Yesterday (on my laptop) It froze up on me every f5-10 minutes of constant usage on meebo.

Same thing on my PC

Could you please provide, the browser and steps

Thanks
selvinivi
i dont know where els to report this.....profile name PiggIet was hacked..then name used to be XxDemon SaphirexX....was my daughters profile. now almost all is gone and she cant get back on it.
Sweet Sentiment's avatar

Lavish Exhibitionist

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Towns Items not saving


OS: Windows Vista
Browser: I've experienced this problem with both Internet Explorer 7 and Safari
Version: FF 11.0 IE 9.08112.16421
Brief description of the problem
steps to reproduce:


Step 1- Log onto www.gaiaonline.com

Step 2-Fire up towns

Step 3-Collect items

Step 4-Save to inventory

Suppose to Result: Items are removed from bag and added to inventory.


Act result: Items are A.) not removed from the bag and not added to inventory, B.) removed from the bag but not added to inventory or C.) removed from bag but only some of the items are added to inventory.

Step 1- Log onto www.gaiaonline.com

Step 2-Fire up towns

Step 3-Collect items

Step 4-Go to another screen

Suppose to Result:End up in another sections of towns with contents of bag


Act result:
Some (but usually all) items get dropped from the bag where they can no longer be saved or seen.
This is in addition to the previous glitch, means I can't collect items until the glitch is fixed and I can save them and I can't save my items to compensate for not being able to collect them.


Notes:
I posted a thread in the bugs forum. There are a few people who have reported having the same issues, as can be seen here.

http://www.gaiaonline.com/forum/games-bugs/towns-bugs-trash-and-flowers/t.78860317/

I started having this problem the 26th or 27th of March.
i got 2500 gaia chase and i tried 2 times to buy shinny but wont let me says i need to wait 7 days. no info of this wait was said tell now. and i bout this to buy shinny at 50% of if i cant buy the shinny w 50% off then the cred card will be blocked and ill clame a froud report. no info of any wate was said tell after you got my money evil scream
lovebeginswith's avatar

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starfreek1
i got 2500 gaia chase and i tried 2 times to buy shinny but wont let me says i need to wait 7 days. no info of this wait was said tell now. and i bout this to buy shinny at 50% of if i cant buy the shinny w 50% off then the cred card will be blocked and ill clame a froud report. no info of any wate was said tell after you got my money evil scream
read it here


If you're a first time buyer and purchased gaia cash...anything you purchase with those gaia cash will be frozen. Once you use up all those gaia cash that you purchased for the first time...that's when your seven day freeze gets lifted and you won't have to worry about that again.

      Bug : Captcha image not showing.
      Audio captcha not working too.

      Browser : Tried in both Firefox 12 and Chrome

      I tried clearing my cache and cookies. Tried using Chrome for affected main. Restarted browsers, re-logged into gaia, restarted internet but nothing is working.

      I cannot post in forums and comment for affected account.

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