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How to report a Bug

First thing to do when a member contact you regarding a possible bug:

1. Check an announcement!
If user experience a problem during some new project push it is probably
temporary and will be resolved after push is completed.

2. Can you reproduce the problem?

To make sure the problem is real:
Clean up the cache and cookie
Log out and log in back
Is it still reproducible?
If it is reproducible, please provide the following information:

OS: Mac? Win? WinXP?
Browser: IE6? IE7? FF? Safari? Opera?
Version: FF 2.0.5? FF 3? IE7 sp 2?
Brief description of the problem
steps to reproduce:

Example and templates are below.

3. Before you report the bug, please check other people's reports!!!!

4. Please report 1 bug in 1 post

REPORTING A BUG

Provide detailed and useful information when reporting!
The purpose of reporting a bug is so that later on a Developer will have enough information to reproduce the problem and resolve it. Reports made that do not provide useful information and are vague with no detail will be deleted.

Be descriptive in your title
Don't just put "Bug" in your title. For example, if something like Cinemas isn't poping up, put "Gaia Cinemas isn't popping up Bug."

Quick Format for posting bug reports:

Short description of the problem:


Browser:
Operation system:


Step 1- Log onto www.gaiaonline.com

Step 2-

Step 3-

Step 4-

Step 5-

Suppose to Result:


Act result:



Here's an example of how to write a bug:


Computer Specs:
Windows Vista Home Edition
Internet Explorer 7.0.6000.16609
Flash 9.0.115.0

Location:
Slots (Upper right hand corner of game)

Bug:
Playing winnings button does not work when you have over 10 winnings awarded

Reproduction:
1) Go to www.gaiaonline.com/
2) Log in as a user: user name and password
3) Go to the web page www.gaiaonline.com/games
4) Click on Slots
5) Pick any available room
6) Click on the Join button
7) Click on the Play Token button
cool Click on the Spin button
9) Repeat steps 7-8 until you have at least 10 winnings awarded

*Current winnings will display the number 10, right below Tickets and Tokens on the left center side

10) Click on the Play Winnings button

Result:
The button will not work. The current winnings do not decrement (decrease). The spin button does not work since no winnings or tokens are used.

Notes:
Any useful information goes here, such as how often this occurred.

If you notice for the above bug, it is very detailed and concise. If you were to go through the reproduction steps, you should be able to reproduce the bug, or if it is uncommon, occasionally reproduce the bug. smile


How NOT to write a bug:
Example1:

Computer Specs:
Windows

Location:
Slots


Location:
I don't remember

Bug:
The slots machine didn't work.

Reproduction:
Play slots by putting in tokens.

Result:
The slots machine didn't work.

Notice how everything is vague? If you were to try to go through the steps again, you would not have a clue where to start. Try to be as detailed as you can by giving any information such as: computer information and what you were doing before, if you used any power ups, etc. This way we can narrow down the possibilities.
out of controll's avatar

Partying Warlord

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http://www.gaiaonline.com/marketplace/mystore/sell/?step=submit

reached this link and it told me to report it.

Message: Failed to load an item (#0).
If you reached this page through a link on the site, please report it in the Bug Reports forum.

Google chrome, most current version
windows 7

Hi, Could you please provide the complete steps, like how you go into that link.

Thanks
selvinivi
GummieM's avatar

Sparkly Fairy

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whenever i try to change my avatar's clothes a mouth i didnt choose keeps appearing on my avatar and i have to keep changing it whenever i put an item on
animefanatic208's avatar

Amorous Millionaire

well, my chinese fire drill for H.R. Wesley, I mean rebuild of H.R Wesley xD, is kinda ruined because I cannot see what Moira says. She keeps telling me of a past existant quest forum. So, I cannot rebuild H.R. Wesley too well.

User Image - Blocked by "Display Image" Settings. Click to show.


Browser: Rockmelt Browser (Latest Version)
OS: Mac OS X Lion 10.7.4
GaleStar's avatar

Intellectual Man-Lover

13,850 Points
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Short description of the problem:
During the HRW rebuild quest when I'm sent to Moira instead of getting the next location the speech bubble informs me of an old quest. I can't complete the next step in the chain.

Browser: Firefox, IE8
Operation system:
Windows 7 64bit, service pack 1

Step 1- Log onto www.gaianline.com

Step 2- go to shops to start quest.

Step 3- follow the directions from shop to shop.

Step 4- click to go to Durem Depot.

Suppose to Result: Moira should give the next direction for the Rebuild quest.


Act result: , Moira gives this interaction:
Moira:
Have you introduced yourself on the forums yet? Hurry up, everyone's waiting to meet you!

Click here to visit the "Gaia Quest System" forum. Just click "New Topic", and introduce yourself!

---
I've had my game info reset and was able to do the first round since I didn't have to go to DD but the second round requires me to and I'm stuck again. This glitch with Moira is not new. The forum that she points to can't be accessed. Why even keep this interaction?
BR0 H00F's avatar

Girl-Crazy Millionaire

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Hi there,

Thank you for reporting.
We're aware of this issue. Our developers are working on it.

nnair




Short description of the problem: Hygienic achievement is not being awarded after changing clothes multiple days in a row

Browser: Google chrome 21.0.1180.79 m
Operation system: Windows 8 beta 64bit, Windows 7, Ubuntu


Step 1- Log onto www.gaiaonline.com

Step 2- go to "my gaia" "Avatar"

Step 3- change clothes "save"

Step 4- log onto www.gaiaonline.com second day in a row

Step 5- repeat steps 2 and 3

Suppose to Result: Hygienic Achievement unlock


Act result: No Achievement

*note: I am aware that people have been having this problem for about a week or so now, it is not just me
i went into towns and it is syking out!! cant do any thing PLEASE HELP ME!!!!
Stray Cougar's avatar

Omnipresent Gatekeeper

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Can't delete post in my thread:


Browser: Mozilla(don't know version, but is up-to-date)
Operation system: Windows 7


Step 1- Log onto www.gaiaonline.com

Step 2- Go to forums, click "my topics".

Step 3- Click on a thread I own.

Step 4- Try to delete post, no option given.

Step 5- Log out, try again from step 1.

Suppose to Result: Ability to delete post in my thread.


Act result: Inability to delete any post other than mine.


To clarify, I, like many role play owners, use a thread for character profiles in the OOC forums. When someone joins my role play, I tell them to post their character profile in my Profile Thread. When they quit, or I kick them out of my thread for rule violation, I delete their profile. However, when I go to do so, I am not given the delete option for any post other than my own. This is unusual because it gives me the option in other threads I own. Thus, as this may be a bug, serious or otherwise, I am reporting it here. The problem may effect the entire OOC Forum, as I cannot delete post in other threads I have posted there as well.

Picture proof that I own thread.

Picture of issue.

Picture of deletable post.
Monsieur Mist's avatar

Omnipresent Shapeshifter

13,750 Points
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Computer Specs:
Windows 7 Professional Edition
Internet Explorer 9.0.8112.1421
Google Chrome 21.0.1180.83
Flash 11,3,31,230

Location: My Garage
http://i1110.photobucket.com/albums/h453/Monsieur_Mist/Tankglitch.png

Bug:
Unable to install Green Flag on Tank - Woodland Camo

Reproduction:
1) Log in to Gaiaonline
2) Go to www.gaiaonline.com/auto/
3) Go to "Full Body Parts" and apply [Tank Woodland Camo] on a Concept Car in "My Garage"
4) Click "Side Parts" button


Result:
Green Flag cannot be applied to Woodland Camo Tank even if item descripton says Green Flag is available for Tank as in screenshot.

medgirl711 rolled 17 100-sided dice: 60, 28, 58, 100, 14, 2, 25, 78, 60, 63, 51, 17, 40, 50, 36, 75, 59 Total: 816 (17-1700)

medgirl711's avatar

Original Genius

8,100 Points
  • Medalist 100
  • Battle: Cleric 100
  • Partygoer 500
The Bug:
When I change my profile in any way (theme, pictures, captions, etc.) other than the text in the text boxes already on my profile, I am unable to save the changes. I can't even save when I only move things already placed on my profile. It has been happening for about four months, but I have been able to edit my profile in the past. I thought it might just be a temporary glitch from site updates, but it has persisted and it's getting very annoying. I would greatly appreciate any assistance you can offer.

Browser:
I am using Internet Explorer. I do not have another web browser.
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/2; .NET4.0C)

Operation System:
Windows 7

Flash Version:
11.2.202.235

Step 1- Log onto www.gaianline.com

Step 2- Go to profile

Step 3- Click "Edit My Profile Layout"

Step 4- Make any sort of change (i.e. change theme or background, add pictures, add captions, etc.)

Step 5- Click "Save" on editing panel

Suppose to Result:
Profile should retain changes made.

Act result:
Pop-up appears as in *'s below (I can't get my screen capture of the window to paste... Sorry!)
**********************************************************************************************
Are you sure you want to leave this page?

Message from webpage:
Hey! You modified your profile without saving it.
Do you really want to leave without saving?

--> Leave this page
--> Stay on this page
**********************************************************************************************
No matter which option I choose, my changes are not saved.

I also have a topic in the regular bug/technical support forum (from over a month ago) and the questions and answers forums (I submitted that too long ago to remember exactly when).

If you have any further questions, quote me or just shoot me a pm.
gaia_star Thank you for your time and attention on this issue! gaia_star
Priston's avatar

10,300 Points
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Resort World has not been loading in Chrome for the last few days. It works fine in IE though.
After searching through the forums it appears that I am not the only one with problems loading Resort World.

In Chrome, I get to the loading screen but the progress bar stays empty (at zero).

Google Chrome 21.0.1180.83 m
Windows 7 32-bit
Flash 11.3

Thanks for reporting, our devs are looking into it.

selvinivi
smile_its_me's avatar

Distinct Lunatic

Towns time is reverting to 12pm instead of 12am, and at other times as well.

However....
I started collecting in Towns at 11pm.
It then changed to 12pm (instead of midnight)
time skipped back to 11pm and then again to 12pm(instead of midnight)
then it was 1am (back on track *whew*)
then it reverted back to 12 pm...
then 1:42am (back on time until 2am)
then it was 12pm (again...surprise)
couple minutes it was 2:23 am (on track again - until 5:30am)
then it was 12pm AGAIN for a couple minutes then back on track 6:10am.
I finally left towns at 2pm ish.(town time, of course) without further problems

No more flashbacks in time.

Everytime it was 12pm it was daylight, other than that it was dark...this would occur in one location, not as I crossed from one to another.
I have had this happen before, thought it was a small issue, but this makes it harder to get the trash and flowers from other times when it reverts. I searched 4 pages in this forum and didn't see it reported, although I am sure it has been.

Browser: Mozilla/5.0 (Windows NT 5.1; rv:14.0 ) Gecko/20100101 Firefox/14.0.1
Ronale's avatar

Shameless Browser

Daily Chance not granting items - "Permission Error"

Bug:
In some cases Daily Chance, instead of granting the item, sends me to a page saying "Permission Error. There was a problem granting your request. Please try again." Daily chance from the same page/tab (e.g. Shops) will continue to give the same error during login session.

Browser: Mozilla Firefox 14.0.1
OS: Ubuntu 10.04 - Lucid Lynx

1. Login to gaiaonline.com
2. Click on Daily Chance

Expected result: Be given my daily prize.
Instead: Redirected to page http://www.gaiaonline.com/dailycandy/?mode=nojs&action=issue&list_id=8 with text "Permission Error. There was a problem granting your request. Please try again."

Trying the daily chance from the same page will always give the error page. Daily chances from other pages with list_id other than 8 (2,3) seem to function properly.

Same problem happened when clicking daily chance under another Gaia account.
Rei Vaan's avatar

Blessed Giver

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Google chrome, most current version
windows 7 ultimate

When ever i go to put on an item in my invo the options open up, I click on my item option and the option window runs away from me i click it and it keeps moving. I can't equip my items T.T

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