The Monthly Collectible FAQ --- Here to help!

[Rubbish Tea]

I can't order the letters through paypal. I log into Paypal, then it takes me to the screen where it shows the payment info. I click continue down at the bottom, hoping to go to the next page, the page on which you normally click confirm. Instead of that page coming up, I simply get a black page, and as far as my internet is concerned, the page is done loading. When I return to Gaia Online, I don't have the items. I've tried numerous times, yesterday and today; it's simply not working. Does anyone know what I might be able to do?

ー玄武の巫女

[Twisted~Fairytale]

GenbuNoMiko17

I can't order the letters through paypal. I log into Paypal, then it takes me to the screen where it shows the payment info. I click continue down at the bottom, hoping to go to the next page, the page on which you normally click confirm. Instead of that page coming up, I simply get a black page, and as far as my internet is concerned, the page is done loading. When I return to Gaia Online, I don't have the items. I've tried numerous times, yesterday and today; it's simply not working. Does anyone know what I might be able to do?

ー玄武の巫女

Did the error occur whilst you were within the Paypal website? Or the Gaia checkout? Haven't heard of that one myself, sounds a bit like it's a error within paypal from how you describe it, unless anyone else has encountered it and has a answer.

@ Triley - Yup yup, good point <3 Cheers ^_^

[Shadow Scythe Daemon]

I to have suffered last night (england) Imade the donation for the envalopes and nothign acording to paypal the money has been accepted by Gaia, so I made a report in the feedback section and sent it still waiting 3nodding

[Sitaris]

Two days ago I purchased a monthly collectible, opting to pay via mobile. I got the text message, I replied 'y,' and I got the wallpaper. However, it's been over 48 hours, I still don't have a December letter, and my Recent Purchases pages says I haven't got any completed OR pending orders. How do I figure out what happened to the order? I don't want to be charged for something I didn't receive.

[King_FlufferNutter]

I need help searcing for the december collectibles the only one itll let me see is the time peice. I cant search any others. if anyone has an answer please PM it to me not on here because I will not be able to check this all the time. Please anyone I jsut need a way to search the items with out over buying for the letter(I can only search timepeice in the marketplace under show unlisted)
I jsut want a frost bite but Im up a really high amount of gold and dont wanna waste any on the letter till I get my chyaku norisu.

[Arwen]

Twisted~Fairytale

GenbuNoMiko17

I can't order the letters through paypal. I log into Paypal, then it takes me to the screen where it shows the payment info. I click continue down at the bottom, hoping to go to the next page, the page on which you normally click confirm. Instead of that page coming up, I simply get a black page, and as far as my internet is concerned, the page is done loading. When I return to Gaia Online, I don't have the items. I've tried numerous times, yesterday and today; it's simply not working. Does anyone know what I might be able to do?

ー玄武の巫女

Did the error occur whilst you were within the Paypal website? Or the Gaia checkout? Haven't heard of that one myself, sounds a bit like it's a error within paypal from how you describe it, unless anyone else has encountered it and has a answer.

@ Triley - Yup yup, good point <3 Cheers ^_^

I'd like to add, before you proceed go to your ORDERS page to see whether the transaction is complete, pending/processing?

Sitaris

Two days ago I purchased a monthly collectible, opting to pay via mobile. I got the text message, I replied 'y,' and I got the wallpaper. However, it's been over 48 hours, I still don't have a December letter, and my Recent Purchases pages says I haven't got any completed OR pending orders. How do I figure out what happened to the order? I don't want to be charged for something I didn't receive.

Have you clicked on DONE PAY! ^O^? If so and nothing has been granted and it's been 48 hours, please contact Gaia Online via the Contact Us link under BILLING INQUIRY.

[Arwen]

killinkiruto

I need help searcing for the december collectibles the only one itll let me see is the time peice. I cant search any others. if anyone has an answer please PM it to me not on here because I will not be able to check this all the time. Please anyone I jsut need a way to search the items with out over buying for the letter(I can only search timepeice in the marketplace under show unlisted)
I jsut want a frost bite but Im up a really high amount of gold and dont wanna waste any on the letter till I get my chyaku norisu.

I've sent you a PM but incase anyone is looking. Frostbite is one word not two words.
Here's the link:
http://www.gaiaonline.com/marketplace/itemdetail/16181

[Kunomasai]

Arwen

killinkiruto

I need help searcing for the december collectibles the only one itll let me see is the time peice. I cant search any others. if anyone has an answer please PM it to me not on here because I will not be able to check this all the time. Please anyone I jsut need a way to search the items with out over buying for the letter(I can only search timepeice in the marketplace under show unlisted)
I jsut want a frost bite but Im up a really high amount of gold and dont wanna waste any on the letter till I get my chyaku norisu.

I've sent you a PM but incase anyone is looking. Frostbite is one word not two words.
Here's the link:
http://www.gaiaonline.com/marketplace/itemdetail/16181

Also, for some reason, they made a mistake with the item names in the pictures.

The "Snow Witch" item is actually called "Snow Queen". (based on the Hans Christian Andersen story, I presume)

[Arwen]

blaugh I'm still working on editing the FAQ @_@

[Triley]

eek You must have a lot of changed to go through. ninja If there's anything I can help you with, let me know.

[QueenofLD]

My problem is nothing major. Maybe I'm just impatient. I ordered two month collectibles over a week ago-almost two- and I still haven't gotten my letter. Yea, I live on the east coast my last month the letter got there in a week. So...maybe I'm just impatient but I'm starting to wonder about it.

[Chicago Sports Fan]

Thank God I'm not the only one with this Problem..... sweatdrop

[Arwen]

Triley

eek You must have a lot of changed to go through. ninja If there's anything I can help you with, let me know.

Some of the information has been outdated and I need to redo some of the screen shots for everything. Though, I myself do not use the cellphone/mobile phone purchases...I can't provide much help from that. So, I relay this information onto the FAQ here from taligator blaugh So, rather have a complete FAQ oppose to bits and pieces of it.

Also, I would like for it to correspond with Gaia's own FAQ. So, no information is given out incorrectly.

QueenofLD

My problem is nothing major. Maybe I'm just impatient. I ordered two month collectibles over a week ago-almost two- and I still haven't gotten my letter. Yea, I live on the east coast my last month the letter got there in a week. So...maybe I'm just impatient but I'm starting to wonder about it.

If it's almost two @_@ I hope and still nothing and it indeed has been two weeks (which Gaia requires to process everything manually). Please follow these instructions:

Below all pages on Gaia Online there's a link called Contact Us. Click that and the page will refresh and load the form. Select Billing Inquiry and select the proper BULLET which for you is: MAIL-IN. Answer all the questions and provide details as your RETURN ADDRESS, AMOUNT, and so forth.

Good Luck.

[Triley]

QueenofLD

My problem is nothing major. Maybe I'm just impatient. I ordered two month collectibles over a week ago-almost two- and I still haven't gotten my letter. Yea, I live on the east coast my last month the letter got there in a week. So...maybe I'm just impatient but I'm starting to wonder about it.

To add on to what Arwen said, your letters should be granted within ten business days, which for Gaia, does not include weekends. So, keep that in mind.

[King_FlufferNutter]

Anyone looking for the snow queen u gotta look for snow witch heres a link

http://www.gaiaonline.com/marketplace/itemdetail/16207