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The PM problem seems to have been fixed now. Switching the status of this issue to resolved.

Resolved Issue
Glitchy PM System April 17
The PM System has been randomly going down for short intervals of time all day. Common errors include Could not insert Private Message metadata into database.. There is no known workaround at the moment, but this item is being operated on, please be patient.
New scam information. This time is an AIM scammer named Gaiaheadquarters who claims that if you do not give them your account information, you will be banned.

On a related note, the same user just misspelled, Gaia Headquater is also on AIM attempting to scam users. Apparently according to one report, they are masquerading as me as well.


Remember, no admin or mod will ever ask for your account information!

And besides, I don't pick such lame AIM s/ns. wink



Quote:
Gaiaheadquarters: WARINGING!!! YOUR ACCOUNT: [____]. HAS BEEN REPORTED FOR ART SCAMMING! PLEASE FILL OUT THE FORM BELOW TO ELIMINATE THE CHANCE OF PERMANENT BANNED.
username:
username retyped:
password:
password retyped:
thank for your cooperation!
gaiaheadquarters.
Updated
PM System down to install brand new one April 20
PM's have been down since about 12:50pm or so on the 20th. The originally planned short downtime to upgrade the system has had some unexpected hiccups. Please check the announcement here: PM System: Planned Downtime for progress updates.
terradi's avatar
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Updated
PM System back up April 21
PM's have returned to the site, however due to some glitches in the old system, some users may see some very old pm's return to their inbox that they thought were either deleted or saved. This is a one-time phenomenon accosciated with the changeover to a new pm system and should not happen again. No new messages were lost due to restoration of older pm's. Please see the announcement here: PM System: Planned Downtime for all details.
Archived and Removed
Users unable to access forums (and guilds) November 4th
Many, many users are currently unable to access forums or guilds. This problem appears to have started approximately two days ago. At the same time, Gaia Towns, the maps and the pm system all work perfectly fine. The exact reasoning for this is currently unknown. Some users are reporting success in disabling their firewalls or switching to an alternate one, but this is not a fix all. (It is also VERY RISKY to turn off your firewalls completely, because it leaves your computer open to a lot of unpleasant things). We are aware of this problem, as are the admins and the programmers and it is being looked into at current time. If you know someone with this error please let them know that we are aware of their situation.

Pm's are up November 14th
Pm's were down for everyone for multiple hours. Issue now Resolved.

You cannot post a new message this soon Aug 9
Many users are reporting that they seem to be stuck getting this message continually and are therefore unable to post to the forums. There are no workarounds at this time. The issue is being looked into. This thread: http://www.gaiaonline.com/forum/viewtopic.php?t=9407801 in the Bug Reports and Technical Support forum can be posted in by friends/mules if they want to let us know who is experiencing this problem.

My thread subscriptions are gone! June 19th
If you lost subscriptions to some threads when the new forum code was updated, these will probably not automatically come back at any point soon. However, you should be able to re-subscribe to these threads.

Unable to receive PM's: Feb 02
Update July 11: This should be fixed now.
Some users are able to send PM's but not receive them. This issue is known and being worked on. If you're experiencing this difficulty, please report it here: PM error report thread

Memberlist errors May 8th
The memberlist is currently not working for names. Some searches for names turn up nothing, despite the fact that users with that name do indeed exist.
Workaround (partial): Using the search function and searching for a person's threads/replies allows one to locate a person who has posted recently. Some looking through threads may be necessary and it will not work if user has never posted or been inactive for a while.

My thread has totally disappeared!!!/My thread is missing posts! June 19th
Those will hopefully come back, though it cannot be guaranteed. Staff is still working on recovering some of the thread and post information that was misplaced during the implementation of the new forum code.

My posts were timewarped! June 19th
After implementation of the new forum code, posts in many threads that had been edited were reverted to former versions of the posts. It is unknown at this time whether or not these 'timewarped' posts will eventually be restored to the most recent versions as of the time of the forum code going live.

Error Removing Items from Inventory, refresh trade window and try again Aug 15
This error was thought to be fixed, but many users are still reporting it. Users who get this error are advised to attempt trading items individually, since there are some indications that the error may be linked to specific items, not specific accounts. Additionally, if there is only one item in your inventory, it might help to place another item into your inventory and then try trading again.

Bank Trading Error Jun 30
When trading, some users are getting the following error message: "Trade confirmation failed because trade number ______ had already started." Currently being worked on. Many users have said that adding 1gold to the other side of the trade sometimes will allow it to go through without erroring. This is not a guaranteed workaround. The error will usually go away after several days or a week on its own.

Giftwrap/Engraving Down Mar 12 (updated Sept 7)
Currently, items cannot be giftwrapped or engraved. When trying to perform either function, the following error message is received: "Item cannot be found in your inventory. Please refresh your page and try again" There are no known fixes at this time.
UPDATE: Giftwrapping is functional now, but engraving is still not possible. It is not recommended that you use the giftwrapping function, as the giftwrapped boxes may still be unopenable.

Gaia Towns Down Dec 4th
Gaia Towns is currently not functioning properly. Nearly all or all users are unable to access towns, though some have reported being able to access it. For those experiencing trouble a "Setting Permission" bar appears and does not go away. Cause is unknown but the issue is known.

Towns Info thread and Profiles reporting thread moved Nov 3
If you're having problems placing your house, you may want to check here: Gaia Towns FAQ ~ If You Can't Move In Pick Up A Town Permit!. To report errors in the recently updated main profile pages, please visit this thread: My public profile (beta) [REPORT ERRORS HERE]

Users unable to access forums November 4th
Many, many users are currently unable to access forums or guilds. This problem appears to have started approximately two days ago. At the same time, Gaia Towns, the maps and the pm system all work perfectly fine. The exact reasoning for this is currently unknown. Some users are reporting success in disabling their firewalls or switching to an alternate one, but this is not a fix all. (It is also VERY RISKY to turn off your firewalls completely, because it leaves your computer open to a lot of unpleasant things). We are aware of this problem, as are the admins and the programmers and it is being looked into at current time. If you know someone with this error please let them know that we are aware of their situation.

Signature Restore over charge glitch November 10th
Users who have had their signatures disabled have been experiencing problems with their profiles overcharging them to restore their signatures, apparently that it increases with every profile visit. The admins and developers are aware of it and are looking into the problem.
This problem should now be resolved

Game-Item Exchanges/Selling not working Dec 22
Users are getting the error message: "cannot parse store_key." when attempting to exchange flowers, trash, bugs, or fish at the NPC stores.

No Flowers in Towns? Dec 22
Many users are reporting that no flowers seem to be appearing currently on the Gaia Towns maps. Cause is unknown at this time. (Wasn't a glitch... flowers were unavailable while it was snowing on the maps.)

No gold for posting Dec 22
Please see Lanzer's announcement in the announcements forum: Gold granting on posts disabled for now

Memberlist/Search/Links Missing? Dec 22
The memberlist and search links have been removed from their prior locations. These will be added back shortly in a new location. Meanwhile, feel free to use the links below:
Memberlist: http://www.gaiaonline.com/forum/memberlist.php
Search: http://www.gaiaonline.com/forum/search.php
Archived and Removed
Profiles, Journals DOWN April 4
Profiles are currently giving error messages such as: Error: Object ID #55 (1), While journals are giving database errors or saying that they haven't been created yet. These should be back up soon.
Update, 9:45pm: Profiles and journals are up again now.

PMs/MarketplaceP/Guilds/Gold Earning disabled March 7th
Possibly down for maintenance. If the Admins feel it's necessary, they'll post an explanation on the Annoucement forum giving more details.

Unable to sell Game items on Marketplace Feb 16
Error Message: There were one or more errors while processing your request Base items are not allowed to be sold in the marketplace.
At the moment no game items can be sold, this is being looked into.

Avatar Saving is down January 21st
The avatar saving function has been down all day -- anyone trying to save their avatar will receive the message "Database Error: Unable to save avatar images" There is no successful workaround at this time, and this issue is affecting all users.
This is a known problem and is currently being worked on, please be patient.

Giftwrapping Unavailable Jan 7
There are currently no links or buttons available to giftwrap items. The option will be available again soon, it's being worked on.
Another new scam account on AIM, this time it is called XecutionerDw. This user, whoever they are, is masquerading as VO and offering an admin position if you give them your account information.

As always, admins and mods will never ask for your account information!

The name of the reporting user has been removed for their protection.


Quote:
XecutionerDw: Hello.
XecutionerDw: Hello are you there.
[Removed for privacy]: Who are you?
XecutionerDw: Hello this is VO with gaiaonline how are you today.
[Removed for privacy]: VO? o_O You're kidding right?
XecutionerDw: No this is VO you have heard of me right.
[Removed for privacy]: Spiff. n_n; I'm doing fine. And you?
XecutionerDw: Great.
XecutionerDw: I just have a question for you.
[Removed for privacy]: Sure
XecutionerDw: Befor i ask dont tell anyone my screen name.
[Removed for privacy]: Alrighty.
XecutionerDw: Next Gaiaonline was wondering if you would like to join the team of gaiaonline.
[Removed for privacy]: Hmm? Join the team as in how?
XecutionerDw: Like be a Admin on Gaiaonline.
[Removed for privacy]: Wow.. that's an interesting offer. What would it entail?
XecutionerDw: Entail?
[Removed for privacy]: As in... what would I be doing?
XecutionerDw: You would help us run gaiaonline ban users that arent doing right things.
XecutionerDw: Stuff like that.
XecutionerDw: Like selling Market place items.
[Removed for privacy]: Okay... how much of a time committment would it require?
XecutionerDw: As much as you would have its not like you have to be on 24 7.
[Removed for privacy]: I see. n_n So why are you contacting me through AIM instead of like a PM or something? No offense.. it just seems kinda weird and I wanna make sure this is the real thing.
XecutionerDw: Because what we are doing right here is like top secret stuff.
XecutionerDw: Hackers could see our PM's.
[Removed for privacy]: I see. So what do I need to do?
XecutionerDw: Um you will be getting 30$dollars every 2 weeks too.
XecutionerDw: Would youlike to join.
[Removed for privacy]: Sure. Is there anything I need to do?
XecutionerDw: If you wouldent mind this is so we can set up new HTML and privacy codes we need to use you password all we say is to be safe after we are done change your password please.
[Removed for privacy]: Nope..sorry buddy. The Gaia Admin say they never need your password for anything. Since you haven't PMed me.. unless you wanna send me a little PM at random proving its you.. I won't be giving you my password.
XecutionerDw: Like i said we cant send a PM itwould get hacked.
[Removed for privacy]: I don't quite believe that. You could just send me a PM saying 'Hi' or something.
XecutionerDw: Gaia says it will never ask for a password usless nessary
[Removed for privacy]: No.. it says -never-. Admin shouldn't need a password.
XecutionerDw: Yes we do it you want to join Gaia.
XecutionerDw: If you dont want to join then thats fine
New
Journals and Profiles Down April28
Profiles and Journals are down again for everyone, giving error messages such as 'Error: You have not yet created a journal.' They'll be back as soon as possible.
While Kava's last posting here was resolved in regards to journals and profiles, the Profiles are now down again for maintenance. They will return soon, but an estimated time of return is unknown.


New issue
  • Profiles Down May 02
    Profiles are down again for everyone, giving the message 'Extended user profiles are currently down for maintenance. Please check back later.' They'll be back as soon as possible.
  • Oh good. ^_^ See? The admins try their best to get things up as soon as they can! Profiles have been restored, switching status to green.


    Resolved
  • Profiles Down May 02
    Profiles are down again for everyone, giving the message 'Extended user profiles are currently down for maintenance. Please check back later.' They'll be back as soon as possible.
  • New
    Donation Letter Issues May 03
    Many users are reporting having received May donation letters which seem to have come as a result of donations made in March. While staff is looking into this and trying to work it out, please be advised that it's best to not move, sell, or open any letters you may have received in error. There is also an announcement about this here: Donation Letter FAQ Announcement
    Known scammer IM screennames
    GaiaAdm2k3 - (AIM) pretends to be admin, asks for password to keep account from being banned for hacking.
    new issue
    Many, many glitches May 12
    Gaia has been suffering a lot of glitches, including those messing up coding in posts, making random red x's, and giving errors about ban information. Please don't be alarmed, you haven't been banned and everything will be fixed in good time.
    New Issue

    PMs Still Giving Errors May 17
    As you may have noticed there are some errors popping up in the PM system.
    The Database Error: Unable to retrieve PM may still come up from time to time but the Gaia staff are working on getting it fixed. If you recieve this error just wait a moment and try again.
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    New issue
    Funky ban e-mails May 18th
    Banned users are receiving e-mails that does not give them the ban reason but some HTML codes only. The bug has been reported to the developers and will be corrected as soon as possible.

    Meanwhile, if you have been banned and have no clue why you were banned, please contact any online moderator to inquire about your ban. All moderators (purple, teal or green) can inform you why you have been banned.

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