Gaia Problems: (Gaia Toolbar update workaround 08-01-08)

[Kava]

UPDATE

Database failure/Features down Feb 12
Due to a database server failure (link), a large number of Gaia's features are down.
Feb 13: Should all be fixed now.
1pm: Avatar saving is working now. ^^
4pm: PMs are working again, along with report stuff.
These include:
- Saving avatars
- Accessing PMs/Mail
- "Find your own posts"/"Find your latest topics" (Previous history was lost, but new history seems to work fine.)
- possibly others.

Currently, there are no known workarounds. The admins are working on them.

Thumbnail Errors Feb 9
Feb 13: Should be fixed now.
Many people are reporting that their sealed letters or some other various items in their inventory are showing up with the image of a male tan peasants top instead of the correct image. The correct item name and description should still show up upon mouseover, even at the bank, or in the drop down list at the marketplace. This is being worked on.

Bank Errors Feb 9
Feb 13: Previous error seems fixed, but people are reporting items eaten when changing genders in their profile, trades not completing and items disappearing etc. Again... we REALLY recommend that no one use the bank right now.
Feb 12: Confirming trades seems to be impossible at the moment. Everyone gets this error message: "Error transfering items from trade window to user, refresh trade window and try again" No fixes. Just wait it out.
Some people have reported their entire inventories disappearing subsequent to using the bank and completing a trade. Cause of the error is not known at this time. We highly recommend that you do NOT use the bank right now.

Update Feb 10: While most users have been trading without losing items, we want to emphasize that it is still UNKNOWN what caused at least two people to lose their inventories -- therefore, you are using the bank at your own risk.

For the people who are ignoring the risk and using the bank anyways, there seem to be several other types of errors occurring. If you're getting an error message of some sort while trading, please post here: Trade Errors: Misc. (Post Here to Debug!) Feb 12: Temporarily locked the thread till the latest error affecting everyone has been fixed. Seems to be fixed now, so the thread is open again.

[Kava]

Updated & Reformatted

Bank Errors
New Issues
Gold does not get transferred when trading Feb 13
Some users are reporting that trades with items on one side and gold on the other, the item is transferred but the gold is not.
Random Items disappearing Feb 13
Some users are reporting random items disappearing from their inventory. It?s not clear whether this is directly related to the bank or not.
Trading Pass Difficulties Feb 13
Some users are also reporting issues with trading passes where the bank shows them the option to buy a trading pass, yet tells them they already have one, and won?t allow them to trade saying they need a trading pass.

Issues that are still current
(You can also check this thread: Trade Errors: Misc. (Post Here to Debug!) for current issues users have been reporting or to report a new issue or if you are experiencing one of the ones below.)

Inventory Decimation Feb 9
Some people have reported their entire inventories disappearing subsequent to using the bank and completing a trade. Cause of the error is not known at this time. If you experience this error, please report it in this thread: Trade Errors: Misc. (Post Here to Debug!) or PM a moderator directly so we can help you.

Edit or Cancel Error Jan 29
Users are getting an error message saying, "This trade had been confirmed by you. You can only edit or cancel this trade. Click here to view your trade with XXX" After clicking, it takes them to a blank page and the trade does not complete.
If you received this message, please do not panic. The items have NOT been lost. The trades are simply not being completed. (This is now only experienced by a small group of users.)

Occasional/Sporadic Errors
Commands do not Execute (Refresh, refresh) Jan 23
For weeks now, the Bank has not been accepting information on the first try. Buying a trading or vending pass may need to be attempted several times before the purchase goes through. Adding gold or items will take 2 or more tries for it to take for some members. The same with sending a trade, many members need to add their password more than once before the trade will get sent.

Workaround: Starting a trade
When looking at a member's Profile, or if they are on your friend's list, clicking the button will take you directly to the trade page with them on the first try.

FIXED & MOVED

General Error: Error transfering items from trade window. Feb 12
Confirming trades seems to be impossible at the moment. Everyone gets this error message: "Error transfering items from trade window to user, refresh trade window and try again" UPDATE Feb 13: This should be fixed now. See announcement in the announcements forum.

Trade Window is Empty Feb 10
Users unable to start/confirm/edit trades and get the error message: 'Your trade window is empty. You cannot start a trade with an empty trade window. Click here to try again.' UPDATE Feb 11: This should be fixed now.

Items cannot be added to trades Feb 1st
Many users are experiencing difficulty with adding items to their trades at the bank. Items either refuse to be added, or show up as a red X and the trade does not complete properly. This is being worked on. Information is being gathered in this thread: http://www.gaiaonline.com/forum/viewtopic.php?t=5846764 Added Feb 2: This should hopefully be fixed now. ^^ See Lanzer's journal or the debug thread.

[Kava]

NEW

LAG Feb 14
The site is lagging a bit at the moment. This is causing various problems... aside from the usual pages being slow to load and more frequent showings of the 'archiving' message, the PM database 'Rice' also seems to be having trouble, making it difficult to get into PM's. It's not 'down' though, you can get in if you keep refreshing. Additionally, items bought/traded/etc... from stores, marketplace, or the bank, might take a while to show up in your inventory.

[Kava]

NEW & UPDATED

Marketplace Errors
"Your Store is Full" Feb 15
Some users are getting an error message: "There were one or more errors while processing your request Sorry, your store is already full" though their store has less than four items in it. There are no fixes for this at this time. If you experience this, you can report it here: Transaction Lock Reports Thread

Transaction Locks #1/Expired Items Feb 15th
The transaction locks affecting a majority of Gaians occurs when an action taken in the marketplace 'fails'. This causes the item to be locked, and does not allow any further modification to the item listing by buyers or by the seller. The item also 'expires' but remains in the marketplace. The seller cannot confirm/accept bid or do anything else with the locked item. This is a known issue and is being looked into.

Transaction Locks #2/Unable to sell Feb 15th
The second transaction lock prevents sellers from placing any item into their vend stores. This is also being looked into, but we have less information on it. If you have a vend account and get a transaction lock error everytime you try place something for sale, please report in this thread: Transaction Lock Reports Thread

More Expired Items Feb 15th
There are also items that were placed up for 'auction' and do not automatically send to the highest bidder when the time expires, and require the seller to go in an manually 'accept' the bid. You can tell the difference between this and a transaction locked item by viewing the item history and seeing whether or not the last action on the item says, "Fail!" If it doesn't say fail, the seller might be able to manually accept the bid.

LAG Feb 14
Feb 15: This should be fixed now....
The site is lagging a bit at the moment. This is causing various problems... aside from the usual pages being slow to load and more frequent showings of the 'archiving' message, the PM database 'Rice' also seems to be having trouble, making it difficult to get into PM's. It's not 'down' though, you can get in if you keep refreshing. Additionally, items bought/traded/etc... from stores, marketplace, or the bank, might take a while to show up in your inventory.

[l Aravilar l]

NEW

Error in Posting Feb 16th
Some users are reporting that they are getting error messages while trying to post in certain threads or forums. There is no known fix for this at this time.

Thread Subscriptions down Feb 16th
Thread subscriptions are currently not functioning. Users are receiving "Could not obtain topic information" messages. There is no known fix for this at this time.

[Kava]

Temporary

Profiles are temporarily down
Yes, the profiles are down right now. Hopefully they'll be back up in a while. There's no fix for being able to change outfits, however, if users would like to check what event items are in their inventory and such, they can go to a store and click on an item as though they were going to sell it to have the item description pop up. This will also work in the trading window at the bank.

[Kava]

NEW&REMINDER

Log In/Log Out problems Feb 19
Many users are getting randomly logged out. Please check this thread: http://www.gaiaonline.com/forum/viewtopic.php?t=6139042 for some workarounds/fixes other users have found.

Profiles are temporarily down Feb 18
Yes, the profiles are down right now. Hopefully they'll be back up in a while. There's no fix for being able to change outfits, however, if users would like to check what event items are in their inventory and such, they can go to a store and click on an item as though they were going to sell it to have the item description pop up. This will also work in the trading window at the bank.

[l Aravilar l]

New Scam!

g_moderator

Due to recent work we have noticed several problems concerning your friendslist and avator. In order for us to fix these uncommon Gaia Glitches, we have to ask you to respond to this System Message stating your username and password. Once you have done this we will immediately set to work on your account. However, unfortunatley, if you do not comply, your account will be closed down within 24 hours. Help us make Gaia a better place. Thank you for your time

From: Gaia Moderator

Gaia staff will NEVER ask for your password! Do not give your password or other account information to ANYONE or you will run the risk of being hacked!

[Aquafire]

Quote:

LifeSeeker66: Hey if you go here [LINK REMOVED] and fill that out you get 1,000,000 gold on gaia.

If you receive this message through AOL Instant Messenger, DO NOT CLICK ON THE LINK PROVIDED!! It will lead to a site that asks you to fill out a form. If you fill it out with the information it asks, you will be giving the hacker access to your account!!

[Kava]

gonk crying

NEW

NEW Bank Error Feb 21
Many users are reporting that their items are disappearing upon cancelling a trade at the bank.
We highly recommend that you do not use the bank right now.

[Kava]

NEW

PM system and Reports are down
The PM System and Report system are temporarily down. In the meantime, please use the error reporting threads that will be stickied here and possibly other forums temporarily.

[Kava]

UPDATED

PM system and Reports are down Feb 22
PM's are up now, although some were lost. See Jakobo's announcement for details: ]http://www.gaiaonline.com/forum/viewtopic.php?t=6214947
The PM System and Report system are temporarily down. In the meantime, please use the error reporting threads that will be stickied here and possibly other forums temporarily.

This one below I think was more an old error, and the new one that seemed to be popping up was lag, and not actual item loss, so I'm just removing it. ^^;

Removed

NEW Bank Error Feb 21
Many users are reporting that their items are disappearing upon cancelling a trade at the bank.
We highly recommend that you do not use the bank right now.

[borobdin]

New

Buying Trade Pass Feb 24
Many users are missing the Buy Pass button when visiting the bank to buy a Trade Pass. Thankfully, the URL for buying a pass still works. (Clicking the link below should give you a pop-up at the bank asking if you want to buy a pass.)

http://www.gaiaonline.com/gambino/bank.php?mode=buy_pass

More information about trading can be found here.

[terradi]

New

Trading Error
When trading, some users are getting the following error message: "Trade confirmation failed because trade number ______ had already started."

When this happens, just wait a few minutes. It is resolving on it's own.

[terradi]

New

Save Changes Not Working At the moment no one can save their avatars. It is a sitewide problem. Sorry for the inconvenience.