Miyaka Hana
Aerobe
Miyaka Hana
It's not at the line where it says it should be or whatever but I've had filters similar and they worked just fine a little lower than the filter says. I have turtles, like I said, so I can't have it that high because my turtle needs to bask and having it as high as it suggests wouldnt allow that. It's still fairly high, the whole filter tube is submerged. I did prime it, but nada. I have a marineland filter for my other tank and it doesn't require the water level to be that high, just enough for the filter tube and whatnot to be able to suck out the water.
When you plug it in, does the pump hum at all? Or is it dead quiet?
It hums, yeah. Very loudly.
The water may not be high enough for this filter then.
Or the impeller is damaged and not fully functioning to pull water through.
Only way to know is to take your pump off the filter and remove the tubes. So you have just the pump. Fill your sink with some water and plug it in. See if it pulls any water through it when you submerge it. If it does - then your impeller is fine and the pump needs a higher water level to work.
If it doesn't, your impeller is likely damaged. Unplug pump, remove the cover from the pump and inspect it. Impeller should spin freely by hand. If not, rinse it off and try again. If still not spinning freely, you'll need to replace the impeller. Contact company for a replacement or return the whole filter for a complete replacement.