Courtney Akers wanted a tablet for her 15th birthday but never imagined when she opened her gift that she would get the 20th-century paper version.
The Sealy, Texas, teenager was supposed to get a new iPad and that's what her mother Bobbi Linden thought she had bought at her local Walmart. But a half-an-hour later, as Courtney ripped the plastic wrapping from the Apple box, all she found was a stack of yellow notepads that weighed the same as an iPad.
“I thought they were joking,” Courtney told KHOU TV in nearby Houston. “And they weren’t.”
The family rushed back to Walmart but despite explaining the situation for more than two hours, the store manager refused to give them their money back.
“I explained I wouldn’t have done that, and that we do not have an iPad,” Linden said. “She was just saying she has never seen it happen before and she couldn’t help us.”
Yet similar scams have happened and appear to be on the rise. Thieves have bought iPads and replaced them with clay and other fraudulent fillers and returned them for a refund in seemingly unopened boxes at other Walmarts and big box stores across North America.
A frustrated Linden contacted KHOU 11 News and the station pressed Walmart’s corporate office to investigate. After tracking the package, a company spokesperson agreed that the family had fallen "victim to a scam artist’s greed."
And for Courtney, it would be a sweet 15. Walmart apologized and said it would provide her with a free iPad.
I had a similar incident happen three years ago when I purchased a DS for my brother for his birthday. Upon opening the box, it was packed with a brick of clay the size of the DS and the same weight. It was also at a Wal-mart. Luckily for us, we got great service and were given the DS we wanted.
I guessed it was Walmart. I was so right. blaugh Don't they check the boxes they get back? Seems like that's a prudent thing to do when people return stuff. You know, take a peek inside, and make sure it's actually there.
"After tracking the package, a company spokesperson agreed that the family had fallen "victim to a scam artist’s greed.""
If they purchased it from Wal-mart and Wal-mart sold and shipped the product then it sounds to me like Wal-mart (not the family) is the one who fell victim to a scam artist's greed. What scam did the family allegedly fall for other than shopping at Wal-mart?
In the interest of full disclosure, I shopped at Wal-mart earlier today. I'm probably safe though because I doubt anyone had an interest in swapping the contents of my house brand nyquil or can of tub and shower cleaner. My bag of Cheetos is looking damn suspicious though. I better open it just to check. lol smile
Oh good grief. My cat is now eating Cheetos. She heard the wrapper and came so I gave her one just to prove to her it was something she did not want. It seems I was wrong. She is now happily crunching on Cheeto number four. Honest - I usually feed her good quality food.
Walmart apologized and said it would provide her with a free iPad.
It's not free. The mother paid for a product and Walmart should honor the sale. It is the stores responsibility to ensure the quality of their merchandise and the fact that they were fooled does not remove them from the responsibility of double checking the returns.
I gotta agree here with what everyone's saying. Soon as the item gets returend walmart should check the package as its returned while the customer who's returning it is there before they give out refunds. I mean come on man its common sense in the first place. What kind of people do they employ there?
I try not to buy things from wall-mart. Apart from being a trashy store (in my area anyway., garbage and stomped cigarettes everywhere inside the building) they don't seem to care enough about their work. They really need to check things first. So it takes a second to open the box and look, it won't hurt anybody to wait for them to check.