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Quotable Informer

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Charging our devices as we sleep feels like a harmless routine. For one young Samsung smartphone owner, however, that habit almost turned heated.

Last week, a 13-year-old North Texas girl plugged her Samsung Galaxy S4 in for its nightly juice-up before hitting the sack, only to be awoken by the smell of something burning hours later. When she got up and searched around for the source of the stench, she realized that she had wedged her charging phone under her pillow. And not only was the backside of the pillow scorched, but the phone was fried into an unrecognizable slab of plastic and melted components.

The event, according to FOX 4, left the family a bit surprised.

“We have a reasonable expectation that the products we buy are going to be safe,” the girl’s father said. He told FOX that he suspects that the phone overheated, causing the battery to swell and start a fire.

The battery in the Galaxy phone was an aftermarket replacement, something a Samsung representative told FOX could have been part of the problem. The other issue, according to Samsung, was that the phone was being smothered by a pillow, restricting airflow while charging. This is something the manufacturer warns against in the device’s instruction materials.

Despite these miscues by the young Galaxy owner, Samsung told FOX and Yahoo Tech that the company will replace the phone, the pillow, and the mattress involved in the accident.

“Samsung takes product quality and customer safety very seriously,” a representative said.

“We have offered the customer a new device, and we are working to retrieve the product so that we can investigate what happened. We strongly advise all customers follow the guidelines of CTIA for care and handling wireless batteries. Additionally, our user manuals warn customers that phones must have adequate ventilation and airflow and should not be covered with material such as bedding.”

But our Texas family should hope for better service than the reddit user who recently posted a similar story has received. The owner alleges that his Galaxy S4 was also fried while charging, even though the charger and battery that came with it were in use. Now, despite being told by Samsung that the broken unit would be replaced, a month later, the redditor claims to be still waiting.

Of the redditor’s claim, Samsung told Yahoo Tech, “We respond to and investigate all consumer inquiries and work to resolve complaints to consumers’ satisfaction. We have been in touch with the consumer and are working to replace their device.”

And though Samsung has reiterated that unreliable third-party replacement batteries and poorly ventilated charging areas should be avoided to keep phones cool, the phones that it makes are not the only type to fall to this infernal inferno problem.

Cases of Apple iPhones gathering heat and burning up have been documented as well.

Several iPhone 4 fires, in particular, were reported in 2011 and 2012, with one woman claiming that she woke up to “popping” and “sizzling” while her phone was charging on the nightstand next to her head. Unlike the recent Samsung stories, the result of her incident, which occurred in a hotel room during the Colorado woman’s cross-country trip, was a “classic corporate runaround,” without Apple offering any replacement unit, the woman told Mashable.

Read the rest here

Wintry Dragon

Spontaneous Smartphone Combustion.

j/k
I do prefer to charge my phone some distance from me. On a counter, for instance.

Lavish Romantic

I have the S4, too, and that sucker does get really hot when it's charging. I keep it on the bedside table, though, some distance away from under my pillow...

Charged Enthusiast

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I have this phone and I have even noticed it gets super hot holding it against your face as well. (While it's not on charger) They should be looking into this...this is a serious problem!
My htc one m8 gets pretty hot when i charge it, maybe its the beats by dre audio built in lolz! Too hot! 4laugh ive always charged it on my dresser, i dont sleep with the damn thing lol! rofl

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Mine does get rather toasty. I certainly don't keep it in my bed while it's charging.

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Is this for real? eek

Sparkly Consumer

Even my iPhone 4 gets warm while charging, and I leave it on a flat surface to charge.
Or, even when I'm just using it sometimes.
I tend to pull it completely out of it's Otterbox when it gets warm like that, and run a fan in front of it for fear it might decide to catch on fire right then and there.
Of course, it's also gone through a million chargers, which all seem to start sparking when the casing erodes away, all from Apple..

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