So...do you think it's okay to be the rude customer?
It depends sometimes it is the only thing that works to get them to do their jobs. Also what someone may perceive as rude may be his normal behavior or that person does not think of as rude. In some cultures it is taught to look a person in the face or to look downward when speaking with those that are your elders. To you that may seem rude, but it was how they where raised. Then there is the fact words can be taken out of context and what that person says and what you hear while the words are the same you get a different meaning or respond to the tone or inflections of that persons voice making you think of them as rude. Then there is the fact that as a person dealing with a mental disability myself understand that their are people that can not help sounding or being rude.
Do you welcome a customer's unnecessary emotions/behavior?
Sure it makes me able to connect better and allows me not to think of them as impersonal robotic entities. As long as it is not too disruptive I had to deal with people crying so badly because of some reason or other where you can not understand what the problem is and dealt with it.
Do you think customers act the way they do because they know they can get away with it? (Always remember: the customer is always right!)
The customer is not always right. If you worked long enough you will understand that is true along with we refuse you service. There is only so much you can do to please a customer when it becomes to much you have to ask them to leave and not return. Most do it because they had a long and bad day and just need to respond in kind as it is a common factor if you are treated badly you will respond that way to others even if not there fault. It is why a smile produces more smiles and laughter will produce more laughter even if people do not know why they are happy.
Have you ever dealt with a mean customer?
Yes. I told him to leave as he did not want to be helped just cause a scene.
Were you insulted?
No.
Did you continue to smile?
I do not smile at work it is just not me.
Have you ever been the mean customer?
Yes. When seeing a doctor at a new clinic as a new patient they had me fill out a form and read and sign a contract. The receptionist said I had to leave a $200 deposit I am guessing since I am new they did not want me to be treated then run and not pay or something like that. Well I read the contract and that deposit fee was in it, but it said $100. I then wrote on the contract what she said and pointed out that either the receptionist was wrong or this contract is wrong, but since I signed it it is legally binding and told her I need $100 back as it was what the document said the deposit fee was $100.
Have you seen someone getting upset with an employee for almost no reason at all?
Yes. It happens to many times to give an example. A good one is coming on time so that person can get off. Yes I have seen a person get mad and explode that the next shift came exactly on time (well it was the very minute before the next shift and he had like 30 seconds before it became the next shift)
Do you think they would act the same way toward you if you were not behind the counter/working? (Like the eye rolling, talking like you can't do anything right...etc.)
No. People act differently in different settings and if it wasn't having to deal with the problem that they think you can solve they would be nicer.
In your opinion, is it okay to be the rude customer?
Yes. I got off a hard day work went into a restaurant and found out afterwards the had a service fee added to the bill. I ordered and new the exact price of my food. There was no sign saying such fee is being charged. I left a good tip, but ended up taking it back. I went to the cashier and started yelling at them in front of incoming customers. That there is no sign saying a service fee is being charged, what if I had enough just for what I ordered and not some hidden fee. If you can't pay your workers from charging outrageous prices for the food say so I into charity. See this is the tip I left, you service fee is much less, but I am not paying for some hidden fee you spring on us customers I want to speak to your manager. I told them I paying such prices to be served the food itself does not cost that much and let them know they should have just added the service fee to the price of the food.
Any comments, questions, ideas, thoughts?
Me and my friends where annoying to a waitress as we where drunk and ordering pots of coffee and snacks to sober up she smiled and joked back and was an all around great waitress that put up with 5 annoying drunk guys and while she may have thought oh my god why me she did not show it and smiled and even played along on being hit on.
At the end each of us took out $50 totaling up $250 on a bill that was a little less than $60 and left it as a tip with a note this is for you for dealing with us drunk guys and making us laugh and smile.
I think it is alright to be rude, but if you get served with a smile and what you wanted or problem is taken care of be nice and thank them some
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