The thing is, most of the help forums are user-run. The mods tend to be extremely busy. Most of the time too busy to be able to browse the forums as much as they'd like to. Which is why it relies a lot on the users to volunteer their time and knowledge to help others. So if your thread hasn't received a reply, it's not that no one cares, it's just that either someone doesn't have an answer or it just had yet to be seen.