Hard drive ********: what do?

[Jaydi Blaze]

So there's this other technician, who does warranty replacements for both Dell and Lenovo.
Guy gets shipped two hard drives, one for a Dell desktop and one for a Lenovo desktop. He takes both to the jobs, and then leaves the drive behind.

Fast forward four months, customer with the Dell (let's call her Dani) asks me to look at the drive to recover some pictures. I say sure, take it home, connect drive, and notice a familiar logo on the box. It's lenovo. but....she has a dell. The guy installed the other drive in each computer, and then left the drive there.

So, we have a dead lenovo drive, with no return shipping label, but I do have a part return label.
And thanks to lenovo, I have the name of the customer who was supposed to get the drive (a 1tb, who got a 250g instead).....

What do? should I just chuck the drive? Return to lenovo on my own? return it to the tech with a well-deserved "you dumbshit" glare?



tl:dr
dumbass tech installs wrong drive to two computers, gyps one customer, and fails to return one, possably both drives. How do I fix this.

[nouveau sereph]

Recover the pictures, sell her a new hard drive, tell her not to use the other tech again, and give her your card.

Don't overthink this, this is officially Somebody Else's Problem. It's really not worth stressing about.

[Jaydi Blaze]

Can't. Plug in the drive, and you can hear the read heads scraping. WD has no warranty.

What I"m worried is about her being charged back for the drive, the other guy who got screwed out of 750 gigs, and the dude doing it again since he's the warranty guy for the computers I promote as being good.

[Tadpole Jackson]

how could she get "charged back"?

[Jaydi Blaze]

Tadpole Jackson

how could she get "charged back"?

the return form says if the hard drive isn't shipped back, her credit card will be charged.

...but this is the dell drive, and the lenovo box/rma.....so the lenovo customer would be charged.

[nouveau sereph]

I'm just saying, man, it's probably not worth it. You're looking at hours of unpaid wrangling between two warranty departments, dealing with the call centre scum of society who will be interested in dealing with this about as much as you are (as in, they won't be). Have the Dell customer call to make a complaint against the tech who performed the warranty service, and be her expert evidence if she needs it, but don't waste hours of your life worrying about it.

[Tadpole Jackson]

Jaydi Blaze

Tadpole Jackson

how could she get "charged back"?

the return form says if the hard drive isn't shipped back, her credit card will be charged.

...but this is the dell drive, and the lenovo box/rma.....so the lenovo customer would be charged.

that is firmly within the realm of not your ******** problem.

[Jaydi Blaze]

Meh, all I did was call the dell tech, explain what happened and requested a shipping label

[29582351c3]

Inform her of the fraud. Inform her she can go to the police and that she should get her money back from the previous tech.

[Jaydi Blaze]

29582351c3

Inform her of the fraud. Inform her she can go to the police and that she should get her money back from the previous tech.

she knows of it, the dell support desk said keep the new drive, the lenovo support desk says they can't do anything.
Just returning the old one and hoping someone holds the dumbass accountable.