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Mythical Spirit

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It's been almost 2 weeks that I've reported that I sent free gifts but no one received them and I couldn't receive anything for the past weeks. My message center never loads up and when I try to request free gifts, it shows me an error pop-up. I've reported it twice on Facebook and only got two pre-formated responses that it's a known issue and nothing else!
Now, there's a lag going in the game and it's been going on around 48 hours. Every task takes a couple of minute to finish...It's impossible to visit the neighbors as the game couldn't load their lands.
I would like at least, an acknowledgement and a better response than the impersonal and unhelpful messages I've received those past days.

Using Windows 7 (64-bit), Adobe Flash Player 11.1.102.63, Google Chrome 17.0.963.78 and Mozilla Firefox 10.0.2.
Ayama
It's been almost 2 weeks that I've reported that I sent free gifts but no one received them and I couldn't receive anything for the past weeks. My message center never loads up and when I try to request free gifts, it shows me an error pop-up. I've reported it twice on Facebook and only got two pre-formated responses that it's a known issue and nothing else!
Now, there's a lag going in the game and it's been going on around 48 hours. Every task takes a couple of minute to finish...It's impossible to visit the neighbors as the game couldn't load their lands.
I would like at least, an acknowledgement and a better response than the impersonal and unhelpful messages I've received those past days.

Using Windows 7 (64-bit), Adobe Flash Player 11.1.102.63, Google Chrome 17.0.963.78 and Mozilla Firefox 10.0.2.


Hi there,

Unfortunately this weekend we did have some errors which were causing users to experience a huge slowdown like you were describing. We fixed the problem and you should not experience the lag that was going on over the weekend.

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