Bug Reports Rules & Guidelines

[The Admin]

Bug Reports Forum Rules and Guidelines

Welcome to the forum! Here, you can submit and read ideas on how to improve the Heralds of Chaos experience.


As a member, it is your responsibility to familiarize yourself with the forum's rules before posting. Posting in this forum implies that you read and understand the rules and guidelines and that you accept responsibility for the appropriateness of your thread or post.


Navigation:

1. Introduction
   
2. How to Submit a Bug
   
3. General Posting Guidelines
   
4. How to Report

[The Admin]

Specific Rules & Guidelines for Posting, or How to Post Bugs in This Forum

The better the information you provide when reporting your difficulty, the more likely someone is to be able to help you with it. If it's a glitch on Gaia that needs to be fixed, more information can really help identify and solve a problem a lot faster as well. So here's a few tips...

Topic Names: Please follow standard naming format!

Format Example = Site feature: brief description of issue
Example 1 = Word Bump: Gold grants aren't working
Example 2 = Towns: Cannot access/server will not load

By including the area of the site along with a brief description of your problem or the actual error message as the subject for the thread, it will be a lot easier for other users having the same problem to find your thread. This is important, since gathering information from several users experiencing the same difficulty can often help identify and solve issues much faster.

**Failing to follow the standard naming format will result in your thread being moved to the Recycle Bin or it will be renamed accordingly.**


Bug Report Format (info in your post)

The following is needed in your bug report. Providing this information will make it faster/easier for Gaia Staff to isolate the issue. Please copy/paste the info into your report, that's in between the stars and add your answers after each line.

*******************************************

• The Bug
  Try to explain in your problem detail.
  - where it happened --
  - how did it happen --
  - what were you doing when it happened --
  - provide links if needed --
  - screen shots can be very helpful --
  
  
• Operating System
  Specify for the computer used when you experienced the issue.
  - Windows (95/98/98SE/ME/2000/XP/2003/Vista),
  - Mac
  - Linux/Unix.
  - For more detailed definitions, please click this link.
  
  
• Internet/Web Browser
  The program/application in what you use to view gaiaonline.com.
  - Internet Explorer
  -Firefox
  -Netscape
  -Opera
  -Lynx
  -Safari and many more.
  -Not sure? Click this link and copy and paste the sentence that it says is your browser, such as: Mozilla/5.0
  
  
• Flash version
  The version of Adobe Flash Player you are using; if you are not sure, click this link and find it as "Your Player Version."

*******************************************

"Why should I tell you my computer info?!?"

Quote:

Though the majority of bugs can occur to users on any computer of any type, some errors only occur on certain computers, depending on what OS, browser, and/or Internet connection your computer has. At the very least, these bugs can be fixed by simply changing some minor settings on your computer. At the most extreme, you may have to switch browsers and such in order to fully get rid of the bug.

Be SPECIFIC
Include the exact error message you are getting in your report. Describe what you do immediately before the error happens. If there is no error message, say that too. Tell us how you produced the error so that someone else can attempt to duplicate it to find out more information about it. Screenshots can also be helpful.

If it's intermittent, check the Server ID's
Sometimes if you're getting an error that only comes up once in a while, it's a single server that has the faulty code, which is why the error only comes up intermittently. Right-click on the page and choose 'view source', then do a search for 'Gaia Server' to get the Gaia Server ID on the page where the error occurs.

[The Admin]

General Posting Guidelines

Please be sure to follow the Terms of Service and Rules and Guidelines here, as in all forums.

Common violations to avoid:

• Flaming & trolling. Posts directed at another member which are hateful, abusive, or intentionally inflammatory are considered flaming. Making intentionally inflammatory or provocative posts to incite responses from other members is considered trolling.
  
  
• Spam. Posts that are gibberish, off-topic, contain advertisements or begging, or have low or no content are considered spam. Please ensure that your posts are on topic and contain an appropriate amount of discussable content.
  
  
• Bumping.Threads on the first page do not require bumping, and this forum can move more slowly than others. Please only bump if your question or request for assistance has gone unanswered and fallen off the first page of the forum. Excessive bumps may be deleted.
  

Terms of Service violations may result in a warning or a ban on your account.

If you find Terms of Service violations, or threads that may need moved to a different forum, please use an appropriate report. The procedure for this may be found below.

You can find online moderators by following the "View Forum Moderators" link at the top of the forum.

Gaia Staff will NEVER ask for your password! If anyone asks you for your password, report it.

[The Admin]

How to Report

Abuse of the report system will result in a warning or ban of your account.

Report a Post

Use the button when an individual post in a topic contains inappropriate content.

Reasons to Report a Post:


• The content of the post violates the Terms of Service or forum rules.
  
  
• The content of the post is off-topic.
  
  
• The member who made the post has a signature which violates the rules.

Report a Topic

Use the Report this Topic button at the bottom of the page when a topic is not appropriate for the forum.

Reasons to Report a Topic:


• The topic violates the Terms of Service or forum rules.
  
  
• The topic is in the wrong forum and should be moved to a more appropriate forum.

If you need to contact a moderator via Private Message, please use the "View Forum Moderator" link at the top of this forum to find a moderator.



Report Hacking, Scamming or Abuse & Harassment?

The Hacking, Scamming and Abuse or Harassment report forms can be found at the bottom of the forum index. When submitting a report, ensure that you fill out all fields and include as much relevant information as possible.

Report A Hacking
Use this form to report a Hacking. Hacking, on Gaia Online, refers to the unauthorized access of an account by someone other than the account owner. In most typical hacking cases, an unauthorized person enters an account which does not belong to him or her and takes items or gold from the account, often changing the account information so that the original owner can no longer access his or her account.

Report A Scamming
Use this form to report a Scamming. Scamming is when another member of Gaia takes your gold or items, or tries to take your gold or items, by making false promises of giving you rare items, get-rich-quick schemes, or by any other deceptive means. Scamming generally involves a situation in which two members of Gaia make an arrangement to trade gold, items, or a Gaia approved service (e.g. avatar art commission) with each other and then one of the parties involved in the arrangement fails to live up to his or her promise of an exchange.

Report Abuse or Harassment
Use this form to report ongoing Abuse or Harassment. If you are reporting harassment or abuse that is occurring directly in a thread, please use the "Report This Post" button instead.