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Bug Reports Forum Rules and Guidelines

Welcome to the forum! Here, you can submit and read ideas on how to improve the Summer Springs experience.

As a member, it is your responsibility to familiarize yourself with the forum's rules before posting. Posting in this forum implies that you read and understand the rules and guidelines and that you accept responsibility for the appropriateness of your thread or post.

  1. Introduction
  2. How to Submit a Bug
  3. General Posting Guidelines
  4. How to Report
Specific Rules & Guidelines for Posting, or How to Post Bugs in This Forum

The better the information you provide when reporting your difficulty, the more likely someone is to be able to help you with it. If it's a glitch on Gaia that needs to be fixed, more information can really help identify and solve a problem a lot faster as well. So here's a few tips...

Topic Names: Please follow standard naming format!

Format Example = Site feature: brief description of issue
Example 1 = Word Bump: Gold grants aren't working
Example 2 = Towns: Cannot access/server will not load

By including the area of the site along with a brief description of your problem or the actual error message as the subject for the thread, it will be a lot easier for other users having the same problem to find your thread. This is important, since gathering information from several users experiencing the same difficulty can often help identify and solve issues much faster.

**Failing to follow the standard naming format will result in your thread being moved to the Recycle Bin or it will be renamed accordingly.**

Bug Report Format (info in your post)

The following is needed in your bug report. Providing this information will make it faster/easier for Gaia Staff to isolate the issue. Please copy/paste the info into your report, that's in between the stars and add your answers after each line.

  • The Bug
    Try to explain in your problem detail.
    - where it happened --
    - how did it happen --
    - what were you doing when it happened --
    - provide links if needed --
    - screen shots can be very helpful --

  • Operating System
    Specify for the computer used when you experienced the issue.
    - Windows (95/98/98SE/ME/2000/XP/2003/Vista),
    - Mac
    - Linux/Unix.
    - For more detailed definitions, please click this link.

  • Internet/Web Browser
    The program/application in what you use to view gaiaonline.com.
    - Internet Explorer
    -Safari and many more.
    -Not sure? Click this link and copy and paste the sentence that it says is your browser, such as: Mozilla/5.0

  • Flash version
    The version of Adobe Flash Player you are using; if you are not sure, click this link and find it as "Your Player Version."


"Why should I tell you my computer info?!?"
Though the majority of bugs can occur to users on any computer of any type, some errors only occur on certain computers, depending on what OS, browser, and/or Internet connection your computer has. At the very least, these bugs can be fixed by simply changing some minor settings on your computer. At the most extreme, you may have to switch browsers and such in order to fully get rid of the bug.

Include the exact error message you are getting in your report. Describe what you do immediately before the error happens. If there is no error message, say that too. Tell us how you produced the error so that someone else can attempt to duplicate it to find out more information about it. Screenshots can also be helpful.

If it's intermittent, check the Server ID's

Sometimes if you're getting an error that only comes up once in a while, it's a single server that has the faulty code, which is why the error only comes up intermittently. Right-click on the page and choose 'view source', then do a search for 'Gaia Server' to get the Gaia Server ID on the page where the error occurs.
General Posting Guidelines

Please be sure to follow the Terms of Service and Rules and Guidelines here, as in all forums.

Common violations to avoid:
Posting sexually explicit content. Posting, requesting, distributing, or offering sexually explicit material is not permitted anywhere on Gaia. Sexually explicit content includes explicit photographs, text, artwork, video, or cybersex conversations.

Posting racist content. We have fabulous players from all over the world, and we love the rich cultural diversity of our community members! Posting hateful or racist content is not acceptable and such content will be removed.

Posting gore images This is a forum for fun, friendship, and all that! Images of gore or excessive violence have no place here so don't post them!

Posting cheats The best players don't have to cheat, so no spamming up the forums with links to cheat sites. This also includes posting chain letter posts such as "Post this 10 times to get infinite loot!!". These types of posts are annoying and disruptive to other players, so don't make them.

Do not ask people for passwords! Asking for passwords is considered phishing (a form of scamming and account violation ) and will result in an account ban. You don't need another person's password, or to be in his/her account, so don't ask for it.

* Terms of Service violations may result in a warning or a ban on your account.
* If you find Terms of Service violations, or threads that may need moved to a different forum, please use an appropriate report. The procedures for doing so can be found here.

* Gaia Staff will NEVER ask for your password! If anyone asks you for your password, report it.
How to Report
Abuse of the report system will result in a warning or ban of your account.

Report a Post
Use the User Image button when an individual post in a topic contains inappropriate content.

    Reasons to Report a Post:
    • The content of the post violates the Terms of Service or forum rules.
    • The content of the post is off-topic.
    • The member who made the post has a signature which violates the rules.

Report a Topic
Use the Report this Topic button at the bottom of the page when a topic is not appropriate for the forum.

    Reasons to Report a Topic:

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