Sticky: Zong Rollback Status and Questions (updated 7/9)

[Gnarfy]

SimplySimone

Hi Everyone,

We're very sorry for the issues with using Zong to get Gaia Cash. We are aware that there are issues and we're working with Zong to isolate what's going wrong. The only recurring theme we're seeing is that if you create multiple transactions in one day, only the first one goes through. Somehow, the other transactions are not showing up.

In order for us to work on each case individually, please click "Contact Us" found in the footer and file one ticket per person. If you have multiple issues, please include them all in one ticket, if possible. You will NOT be sent back to Zong. Sorry for the confusion there previously.

Please include all the details you have about any missing transactions:

- date and time of transaction (include your time zone)
- transaction ID
- receipt details
- note whether you were charged or not (it's helpful for us to know if the transaction failed fully or half way)

We're working to get this resolved ASAP. You can help by filing tickets and giving us as many details as possible. And again, we're very sorry this is happening.

Thanks!
heart SimplySimone heart

Just forwarding this message from a non-stickied thread - original post here :3

[Vic-al Rilyn-lyl]

Gnarfy

SimplySimone

Hi Everyone,

We're very sorry for the issues with using Zong to get Gaia Cash. We are aware that there are issues and we're working with Zong to isolate what's going wrong. The only recurring theme we're seeing is that if you create multiple transactions in one day, only the first one goes through. Somehow, the other transactions are not showing up.

In order for us to work on each case individually, please click "Contact Us" found in the footer and file one ticket per person. If you have multiple issues, please include them all in one ticket, if possible. You will NOT be sent back to Zong. Sorry for the confusion there previously.

Please include all the details you have about any missing transactions:

- date and time of transaction (include your time zone)
- transaction ID
- receipt details
- note whether you were charged or not (it's helpful for us to know if the transaction failed fully or half way)

We're working to get this resolved ASAP. You can help by filing tickets and giving us as many details as possible. And again, we're very sorry this is happening.

Thanks!
heart SimplySimone heart

Just forwarding this message from a non-stickied thread - original post here :3

I have a seriously retarded question. Where do i go to file my ticket and what are my transaction ID's?

[xombification]

s**t just happened to me
ordered 15 bucks worth
( 3 transactions )
got billed for all 3 only got 1

i should be getting 1410, but all i have is 470
im from canada

[Kydali]

I've been posting in the other thread, but yeah.

A LOT of people is having this issue.

i already send 2 tickets. 2 times i've buy cash it has done that. the half of my purchases aren't there but the money it's being paid.

the worst part is i only have the transaction ID of the last purchase.

Im still waiting for those 450 Gaia Cash missing.

but most importantly, Gaia should notify all user of this, cause' it keeps happening to a LOT of us.

[Abbott_Girl]

Gah, will you fix this problem already?! D;

[ii-ichigo-babe-ii]

hey gstaff wth are you still working on that or did you give up???????

[JazmineBluez]

I've been trying to use the mobile payment system and I am in US.And the pin won't send to my phone. I wonder o3o

[Sephira Aizen]

I got an email back,
an 1 item, an 440 cash >>

They OWE me 880..
So I only got half scream

[canineshades]

argh! so, i bought about $15CDN ($5CDN for 470 cash) through mobile and everything went through fine - the PIN was sent to my phone, i typed it in, all was successful. i did this three times, yet it only worked the first time and i only got 470 cash out of it. i figured they might be a little slow in giving me the cash, so i waited a couple days... and still nothing! the hell? this was on december 21, btw.

[Godess The Hyper Fangirl]

canineshades

argh! so, i bought about $15CDN ($5CDN for 470 cash) through mobile and everything went through fine - the PIN was sent to my phone, i typed it in, all was successful. i did this three times, yet it only worked the first time and i only got 470 cash out of it. i figured they might be a little slow in giving me the cash, so i waited a couple days... and still nothing! the hell? this was on december 21, btw.

-points to the top of the page to SimplySimone's post-

I kind of wish they would handle this, this was all because I wanted a Noel's Gift >>

[ii-ichigo-babe-ii]

take my gcash and give me back my trading pass plese? come on guys it will be new year soon