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KittenGrey's avatar

Shameless Exhibitionist

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I have watched a Spaonser Pay video (the good morning america addvertisment) and have not received my gcash. I first watched the video around 12:50pm est, and it is not 1:30pm est. I have gone to their support page, which does not show that I have watched the video, nor does it give me any type of 'report' link so I can report the problem. I watched 5 other videos from SponserPay (all of them advertising acuve) and received my gcash within minutes for these videos.
The Good Morning America video is supposed to grant 4 gcash, and I'd kindly like to receive it.
Celestine_Angelus's avatar

Smitten Genius

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You can report it to them. But, until they notify Gaia that the offer was completed, there is nothing that Gaia can do for you. Remember, that they will ask you for proof of it like a screen shot.
KittenGrey's avatar

Shameless Exhibitionist

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Celestine_Angelus
You can report it to them. But, until they notify Gaia that the offer was completed, there is nothing that Gaia can do for you. Remember, that they will ask you for proof of it like a screen shot.

That's the thing. There is no 'report' link anywhere on their support page or while I'm watching the video
Celestine_Angelus's avatar

Smitten Genius

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Strange, I just accessed the Sponsor Pay page, upper right hand corner it says SUPPORT. Click on the link and it goes directly to the report page.
KittenGrey's avatar

Shameless Exhibitionist

14,200 Points
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It's not a report page for me. For me it's just a page asking if I want to have an email confirmation, then a FAQ tab as well, which does help either.
THIS is the page it brings me to.
Nilla's avatar

Elder

I just watched a video. But one thing to note is that one does not get credit if they are using an ad blocker. It needs to be disabled. It looks like you didn't get even get credit for even viewing it because when one looks at an ad, it is displayed in the "Transaction progress" or "Completed transactions" section. When the ad is listed, it should also add a "report problem" link.

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