id ask him again!
just to make sure hes not lying before filing a gaia ticket.
Click on the Contact Us link on the bottom of any Gaia page. Once at this page,
scroll down until you see the section titled "Still can't find your answer?" and click on the link that says Click Here.
Clicking this link will redirect you to the Help Center ticketing system.
pick General Account Inquiry as the Subject, Account Status as the Topic/Issues With Items/Gold.