Try a
Help Ticket to file.
But, honestly, there are not always videos to be seen. I haven't gotten anything from Socialvibe in over a month and I used to get videos from there every other day.
Also, something that you might want to try:
Make sure you have the current version of Flash loaded in your computer.
Empty the cache.
Delete the cookies.
Reboot the system.
Then try logging back in with a fresh start.
Try a different browser.